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Windows 7: Bsod: Irql_less_or_not_equal

05 May 2015   #1
hanger18

Virginia
 
 
Bsod: Irql_less_or_not_equal


well i finally got the BSOD
the error i get on the BSOD is as the tittle says IRQL_LESS_OR_NOT_EQUAL
All drivers im aware of are up to par, and i generally take good care of the system.

hopefully the file im uploading is the correct one.
unfortunately i cant find the dump files, and just changed the settings to the mini dump instead of kernal.

the BSOD only seems to appear whenever im playing games...however that could be a coincidence

hopefully my gpu is just dying and i can use it as an excuse to buy a 970
thanks in advance everyone.


My System SpecsSystem Spec
.
05 May 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Try to update Intel(R) C600 Series Chipset SATA RAID Controller from Intel Download Center or from Dell's site.

Report us for any further BSOD after doing it.
________________________________________________
Code:
BugCheck D1, {0, 2, 0, fffff8800193b0d2}

*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by : iaStorA.sys ( iaStorA+63aa8 )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800193b0d2, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036fa100
GetUlongFromAddress: unable to read from fffff800036fa1c0
 0000000000000000 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
storport!StorPortNotification+22
fffff880`0193b0d2 488b18          mov     rbx,qword ptr [rax]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

DPC_STACK_BASE:  FFFFF88003AD4FB0

TRAP_FRAME:  fffff88003acd8b0 -- (.trap 0xfffff88003acd8b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000001003
rdx=fffffa801c977000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800193b0d2 rsp=fffff88003acda40 rbp=fffffa800d8321d0
 r8=0000000000000002  r9=0000000000000000 r10=fffffa801c977000
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
storport!StorPortNotification+0x22:
fffff880`0193b0d2 488b18          mov     rbx,qword ptr [rax] ds:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800034c0469 to fffff800034c0ec0

STACK_TEXT:  
fffff880`03acd768 fffff800`034c0469 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`03acd770 fffff800`034bf0e0 : fffff880`01032900 fffffa80`1bd8b8e8 fffffa80`1bd8b8e8 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`03acd8b0 fffff880`0193b0d2 : fffffa80`0d92b1db fffff880`013190de fffff880`0388c000 fffffa80`0d911ad8 : nt!KiPageFault+0x260
fffff880`03acda40 fffff880`01317aa8 : fffffa80`0d884e40 fffffa80`1c977000 00000000`00000002 00000000`00000000 : storport!StorPortNotification+0x22
fffff880`03acdac0 fffffa80`0d884e40 : fffffa80`1c977000 00000000`00000002 00000000`00000000 fffff880`03acdb38 : iaStorA+0x63aa8
fffff880`03acdac8 fffffa80`1c977000 : 00000000`00000002 00000000`00000000 fffff880`03acdb38 00000000`00000002 : 0xfffffa80`0d884e40
fffff880`03acdad0 00000000`00000002 : 00000000`00000000 fffff880`03acdb38 00000000`00000002 00000000`0001cdad : 0xfffffa80`1c977000
fffff880`03acdad8 00000000`00000000 : fffff880`03acdb38 00000000`00000002 00000000`0001cdad fffff880`0131ebec : 0x2


STACK_COMMAND:  kb

FOLLOWUP_IP: 
iaStorA+63aa8
fffff880`01317aa8 ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  iaStorA+63aa8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: iaStorA

IMAGE_NAME:  iaStorA.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5021378e

FAILURE_BUCKET_ID:  X64_0xD1_iaStorA+63aa8

BUCKET_ID:  X64_0xD1_iaStorA+63aa8

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xd1_iastora+63aa8

FAILURE_ID_HASH:  {1240e124-2943-c8a8-cac4-fe6322ee80c8}

Followup: MachineOwner
---------

5: kd> lmvm iaStorA
start             end                 module name
fffff880`012b4000 fffff880`0193a000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\drivers\iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Tue Aug 07 21:13:10 2012 (5021378E)
    CheckSum:         0008E07D
    ImageSize:        00686000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
05 May 2015   #3
hanger18

Virginia
 
 

i downloaded and ran the intel download center,and used the auto scan, no new drivers found (or at least nothing came up).if im sapposed to go to the manual side, im going to need some direcetions, because i searched through the tabs and found nothing like what you said.
My System SpecsSystem Spec
.

05 May 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Try in Dell's site too?

Update to that driver is not the most feasible solution for this issue, because it will fail again after 6 months or so. But the other way involves a good lot of workload.

If Dell also does not have any update, we have to take that laborious way.
My System SpecsSystem Spec
05 May 2015   #5
hanger18

Virginia
 
 

ok after trying dells site i got back 2 responses

File Format:Hard-Drive
File Name:Chipset_Intel_W7_W8.1_A00_Setup_XXR0K_ZPE.exe
Download Type:HTTP
File Size: 5MB
and
File Format:Update Package for Microsoft® Windows®
File Name:AREA51-R2_Chipset_Driver_XXR0K_WN_9.4.2.1019_A00.EXE
Download Type:HTTP
File Size: 13MB
i believe i have successfully installed both ,however im not sur eif theyre what your looking for.
My System SpecsSystem Spec
05 May 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Neither.

Now let us come to the point. The failing driver is the RAID driver as stated earlier. And RAID is always problematic, I said about it in post #4 a little.

Now, as we cannot update the driver, better to break RAID right now. How to Disable RAID: 5 Steps (with Pictures) - wikiHow

BUT, breaking RAID will not allow you to boot into windows anymore. So you need to perform a clean reinstall. Clean Reinstall - Factory OEM Windows 7

So the plan is ....
  1. BACK up your user data externally, or with cloud.
  2. Break RAID
  3. Perform a clean reinstall.
Permanent solution of this issue.
My System SpecsSystem Spec
05 May 2015   #7
hanger18

Virginia
 
 

interestingly enough, im not running raid of anykind

would it fix the problem if i chose a restore point from when i got the PC?
My System SpecsSystem Spec
05 May 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by hanger18 View Post
interestingly enough, im not running raid of anykind
You are not alone. Many people are not aware of their own computers.
Code:
Name    Intel(R) C600 Series Chipset SATA RAID Controller
Manufacturer    Intel Corporation
Status    OK
PNP Device ID    PCI\VEN_8086&DEV_2826&SUBSYS_05411028&REV_06\3&11583659&0&FA
I/O Port    0x0000F070-0x0000F077
I/O Port    0x0000F060-0x0000F063
I/O Port    0x0000F050-0x0000F057
I/O Port    0x0000F040-0x0000F043
I/O Port    0x0000F020-0x0000F03F
Memory Address    0xFB205000-0xFB2057FF
IRQ Channel    IRQ 4294967294
Driver    c:\windows\system32\drivers\iastora.sys (3.5.0.1092, 561.96 KB (575,448 bytes), 9/10/2013 12:18 AM)
Code:
BugCheck D1, {0, 2, 0, fffff8800193b0d2}

*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by : iaStorA.sys ( iaStorA+63aa8 )

Followup: MachineOwner
---------
Quote   Quote: Originally Posted by hanger18 View Post
would it fix the problem if i chose a restore point from when i got the PC?
Nope!
My System SpecsSystem Spec
05 May 2015   #9
hanger18

Virginia
 
 

still trying to get things backed up, having issues getting the Ntuser.dat files, not wanting to be copied. il get back to you when ive completed your instructions.
My System SpecsSystem Spec
06 May 2015   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by hanger18 View Post
still trying to get things backed up, having issues getting the Ntuser.dat files, not wanting to be copied. il get back to you when ive completed your instructions.
You need to copy the user files (documents, pictures, music, videos), not the user profiles.
My System SpecsSystem Spec
Reply

 Bsod: Irql_less_or_not_equal




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