Event 41 Kernel-Power Black screen Lockup in-game

ZOLLINO · 05 May 2015

Hi,

i7 2600K - not OC - just Auto Turbo mode enabled
16GB RAM = 4x4GB Corsair Vengeance product code: CMZ16GX3M4A1600C9
ASUS P8P67 Pro Bios ver. 2302 x64 02-16-2012

ATi Radeon HD 7950 Catalyst Version 14.12 AMD Catalyst Omega Software Packaging Version 14.501.1003-141120a-177998C

For over month now I'm experiencing quite common error Kernel Power error ID 41 Task 63

Following happens mostly while I play some game (Planetside2, GTAV, WarThunder), occasionaly happens while in desktop too. I play and suddenly screen goes black (the video signal is not interrupted! - my TV shows no video signal cut) and I can still hear the sounds, but PC is completely unresponsive. CTRL+ALT+DEL for taskman doesn't work, only thing I can do is hold power button for few seconds until it shut downs.

Before error came up I haven't changed anything. Priority on my PC is to be stable as I'm using for work too. Therefore I install new stuff only when I'm forced to (new gfx drivers, etc.). This error just suddenly appeared so I thought about overheating. Cleaned up dust in PC, temps went down but error didn't disappear. So I updated Windows7 with all possible updates and guess what, it stopped doing it like for week or two. Yesterday evening I got black screen again. I restarted game and usually it comes after while, but I received black screen immediately when entering into accelerated 3D of game.

Sure, I have updated drivers for my ATi to the latest one, didn't help. I installed new power surge extension for my power cords, didn't help. I browsed half of internet just to find, the reinstall of windows usually don't help. There is only one thing left, to compare RAM timings with vendor recommended. But than again, I work on this Windows installation around 2 years now.

PC was verified with Avira antivirus, and Malwarebytes Anti-Malware. I'm stuck at this point and really don't want to go to buy new PSU just to see if it's the cause.

Please notice at the same time of Kernel Power Error I have experienced accoring to Event Viewer also error: volmgr error. Not sure if it's related. (volmgr error here, related KB here)

*UPDATE*: tried again with mate on Teamspeak. Immediately after blackscreen he was able to communicate with me for another approx. 10 seconds. After this period he wasn't able to hear me, only I was able him.

DM Log attached

Kernel Power error:

Code:

  - System     

    - Provider     


[  Name]  Microsoft-Windows-Kernel-Power 
[  Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41    
Version 2    
Level 1    
Task 63    
Opcode 0    
    
Keywords 0x8000000000000002    

   - TimeCreated     

[  SystemTime]  2015-05-05T12:26:43.910013000Z
  
   EventRecordID 157241    

    Correlation    

    - Execution     

[  ProcessID]  4    

[  ThreadID]  8
    
   
Channel System    
    
Computer PALERMO16    

    - Security     


[  UserID]  S-1-5-18

    - EventData     

BugcheckCode 0    

BugcheckParameter1 0x0    

BugcheckParameter2 0x0    

BugcheckParameter3 0x0    

BugcheckParameter4 0x0    

SleepInProgress false    

PowerButtonTimestamp 130753023254427433

ZOLLINO · 05 May 2015

While you guys not answering I played around and found option about the Driver Verifier. I activated with: verifier /standard /all and during next booting of W7 (that blurred logo) just before getting into W7 GUI it BSODed.

I managed to get the screen with my mobile phone:

Layback Bear · 05 May 2015

Well I'm no expert but I have been doing a little looking and I do believe the next step should be to complete this tutorial by Brink and post the log here.

Windows Genuine and Activation Issue Posting Instructions

From you log.

Product ID: 00426-OEM-8992662-00006

Equals ACER/GATEWAY/PACKARD

From post #1

ASUS P8P67 Pro Bios ver. 2302 x64 02-16-2012

ZOLLINO · 06 May 2015

I read about BAD_POOL_CALLER which may indicate the problem with RAM modules so I ran memtest overnight with 0 errors

ZOLLINO · 06 May 2015

Layback Bear said:

Well I'm no expert ..

Hi, thanks for answer. However, I really doubt your suggestion is going to really help me. What I understood from your post is, when you run out of options, try to reinstall Windows.

Layback Bear · 06 May 2015

What we need to know is; does Microsoft still like your Windows 7 install.
That log will show one way or the other.
You could have more than one problem, so starting with a basic is a good place to start.

According to what I have seen and posted your Windows 7 could be considered counterfeit. The log will let us know and we can go onto the next step.

ZOLLINO · 06 May 2015

Sorry I was thinking you gonna dismiss my issue due to non legal copy of Win7. I have the legal copy somewhere for one of my PCs, but it's just easier to dowload it for me... Here is what you've asked for. Thanks for trying to help. I've also added minidump to 1st post.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {62298204-40BF-4A78-81FC-78918E0B7ADB}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{62298204-40BF-4A78-81FC-78918E0B7ADB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2416841262-2124895880-3004658636</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2302</Version><SMBIOSVersion major="2" minor="6"/><Date>20120216000000.000000+000</Date></BIOS><HWID>68323307018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1051-7600.0000-2962013
Installation ID: 005582603885789431739836434066406842579194403434771450
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 06/05/2015 15:04:24

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:18:2015 14:05
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OgAAAAIABAABAAEAAgACAAAAAgABAAEAHKLYW8tDvNN86ayLGl14GXhhqhsOp43vipsUMXaEHucucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            AMICPU        PROC
  SLIC            ACRSYS        ACRPRDCT

Layback Bear · 06 May 2015

Okay the first thing that must be done is a legal copy of Windows 7 installed and activated with the proper COA key. Then verified with another log.

Then we will be happy to continuing to help with other problems you may or may not have.

Please read the forum rules.

https://www.sevenforums.com/misc.php?do=showrules

ZOLLINO · 06 May 2015

Oh GOD. Thanks for such a help. I will help myself.

PS: in forum rules there is nothing saying i have to have legal copy of win7
PS2: any idea where I can download and buy cheap win7?
(Cheap Windows 7 Ultimate SP1 Product Key Code for Sale : keysonlineshop.com)

Boozad · 06 May 2015

ZOLLINO said:

PS: in forum rules there is nothing saying i have to have legal copy of win7

Rule #4.