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Windows 7: Help with Bsod at laptop for studies.

06 May 2015   #1
Krune92

Windows 7 Ultimate SP1 32 bit
 
 
Help with Bsod at laptop for studies.

Hi,
i've experienced bsod problems on my laptop. Im using it just for my studies, and it crashes at random moments (sometimes it's cool for days-sometimes it crashes once or twice a day).
At first there were no bluescreens, but today I got one.
I couldn't find dump file, but i managed to copy some codes from event viewer, so I hope that will help you, so you can help me
File is saved in notepad , and attached in this post.
Sorry if my english is bad, I'm from Serbia, so it's not my main language
Cheers, and thanks.
P.S.
I'm using windows 7 64 bit and my laptop is HP 15 d003sm.


My System SpecsSystem Spec
.
06 May 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Click on button below ....

It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
06 May 2015   #3
Krune92

Windows 7 Ultimate SP1 32 bit
 
 

Ok, I did that,
but this program didnt find any dump file...because i deleted it because it was like 440 Mb big, which is weird .
I will upload everything that your software gathered-and I will attach another zip again when the next bsod occures.
My System SpecsSystem Spec
.

06 May 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

We need minidumps.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.
My System SpecsSystem Spec
14 May 2015   #5
Krune92

Windows 7 Ultimate SP1 32 bit
 
 

Here it is. IT happened 30 minutes ago.
My System SpecsSystem Spec
14 May 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Uninstall the installed display driver using Display Driver Uninstaller. Then install the CCC 14.4 WHQL only.

Let us know for any further BSOD after doing it.
________________________________________________
Code:
BugCheck 117, {fffffa8004170010, fffff88004902848, 0, 0}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b848 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for a real bugcheck.)
Arguments:
Arg1: fffffa8004170010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004902848, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+b848
fffff880`04902848 ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x117

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

STACK_TEXT:  
fffff880`02193350 fffff880`04acf5f7 : fffffa80`04170010 102906c9`a00038bf 00000000`00000000 fffffa80`06327901 : watchdog!WdDbgReportRecreate+0xa3
fffff880`02193870 fffff880`04ad0075 : fffff8a0`1155cffc fffff8a0`10890880 fffff8a0`1140598e 00000000`0015766e : dxgkrnl!TdrUpdateDbgReport+0xcb
fffff880`021938c0 fffff880`04ad0ce2 : fffffa80`04170010 fffffa80`04170010 fffffa80`03d31c00 fffffa80`06327010 : dxgkrnl!TdrCollectDbgInfoStage1+0x92d
fffff880`02193960 fffff880`04b77f07 : fffffa80`04170010 00000000`00000000 fffffa80`03d31c00 fffffa80`06327010 : dxgkrnl!TdrIsRecoveryRequired+0x17a
fffff880`02193990 fffff880`04ba5d5a : fffffa80`ffffffff 00000000`00057699 fffff880`02193af0 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`02193a70 fffff880`04b7329e : fffffa80`06327010 ffffffff`feced300 fffffa80`03d31c00 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`02193ab0 fffff880`04b9fe7a : 00000000`00000000 fffffa80`03d31c00 00000000`00000080 fffffa80`06327010 : dxgmms1!VidSchiScheduleCommandToRun+0x1b2
fffff880`02193bc0 fffff800`03920cce : 00000000`02303e88 fffffa80`06384a10 fffffa80`039b8040 fffffa80`06384a10 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`02193c00 fffff800`03674fe6 : fffff800`037f5e80 fffffa80`06384a10 fffff800`03803cc0 fffff880`0124a384 : nt!PspSystemThreadStartup+0x5a
fffff880`02193c40 00000000`00000000 : fffff880`02194000 fffff880`0218e000 fffff880`02191f60 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+b848
fffff880`04902848 ??              ???

SYMBOL_NAME:  atikmpag+b848

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  546e9eb6

FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x117_image_atikmpag.sys

FAILURE_ID_HASH:  {fa4b6286-8c4a-e9c2-c89f-5612619e000e}

Followup: MachineOwner
---------

2: kd> lmvm atikmpag
start             end                 module name
fffff880`048f7000 fffff880`0498d000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Nov 21 07:38:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Mini Kernel Dump does not contain unloaded driver list
My System SpecsSystem Spec
17 May 2015   #7
Krune92

Windows 7 Ultimate SP1 32 bit
 
 

I did it as soon as you posted it.
Since then I havent experienced any problems-so I think I can say that problem is solved. Thank you for your time and your help, of course
Cheers.
My System SpecsSystem Spec
17 May 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good news. Let us know for any further BSOD.
My System SpecsSystem Spec
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 Help with Bsod at laptop for studies.




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