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Windows 7: BSOD atikmpag.sys 0x00000116 now and then

07 May 2015   #1
hydrase

Windows 7 Home Premium 64bit
 
 
BSOD atikmpag.sys 0x00000116 now and then

Please, sometimes when I open huge games it just go BSOD. I don't know what to do.HELP, please.


My System SpecsSystem Spec
.
10 May 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The BSODs are caused by the display driver, which is very old. You need to update it. Check for any possible update in Download Drivers.

Let us know the situation after updating the driver.
___________________________________________
Code:
BugCheck 116, {fffffa800d5ad4e0, fffff88004aee3f8, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+73f8 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800d5ad4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004aee3f8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+73f8
fffff880`04aee3f8 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

STACK_TEXT:  
fffff880`0bd3d888 fffff880`05b55134 : 00000000`00000116 fffffa80`0d5ad4e0 fffff880`04aee3f8 00000000`00000000 : nt!KeBugCheckEx
fffff880`0bd3d890 fffff880`05b54e3e : fffff880`04aee3f8 fffffa80`0d5ad4e0 fffffa80`09b8dd50 fffffa80`09e32410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0bd3d8d0 fffff880`05a0ff13 : fffffa80`0d5ad4e0 00000000`00000000 fffffa80`09b8dd50 fffffa80`09e32410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`0bd3d900 fffff880`05a39cf1 : 00000000`ffffffff 00000000`00057ee6 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`0bd3d9e0 fffff880`05a38437 : 00000000`00000102 00000000`00000008 00000000`00057ee6 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`0bd3da10 fffff880`05a0b2d2 : ffffffff`ff676980 fffffa80`09e32410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`0bd3dab0 fffff880`05a37ff6 : 00000000`00000000 fffffa80`13e1f840 00000000`00000080 fffffa80`09e32410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`0bd3dbc0 fffff800`03571456 : 00000000`fffffc32 fffffa80`09b938b0 fffffa80`06c61480 fffffa80`09b938b0 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`0bd3dc00 fffff800`032c92c6 : fffff800`03456e80 fffffa80`09b938b0 fffff800`03464cc0 00000000`00000004 : nt!PspSystemThreadStartup+0x5a
fffff880`0bd3dc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+73f8
fffff880`04aee3f8 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+73f8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e9bc523

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start             end                 module name
fffff880`04ae7000 fffff880`04b36000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Mon Oct 17 11:33:15 2011 (4E9BC523)
    CheckSum:         000544D9
    ImageSize:        0004F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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