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Windows 7: Black Screen Crash


08 Nov 2009   #1

windows 7
 
 
Black Screen Crash

Hi
I have recently upgraded to windows 7 on my netbook and since this I have been having problem with it randomly crashing the screen goes black and I can't do anything with it. Sometimes it restarts on its own and gives me an option to check out solutions but to no avail, I have also noticed that when windows is starting up, intially I have a black screen which eventually does rectify itself to the desktop... but its not right. Any ideas how I can put this right? I have minidump details if you need it...

My System SpecsSystem Spec
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08 Nov 2009   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by asinara88 View Post
Hi
I have recently upgraded to windows 7 on my netbook and since this I have been having problem with it randomly crashing the screen goes black and I can't do anything with it. Sometimes it restarts on its own and gives me an option to check out solutions but to no avail, I have also noticed that when windows is starting up, intially I have a black screen which eventually does rectify itself to the desktop... but its not right. Any ideas how I can put this right? I have minidump details if you need it...
Could you zip the minidump and upload it for debugging?

You might also want to upgrade your video driver

And run a system file check to verify and repair

to run type cmd in search>rightclick and run as admin>SFC /SCANNOW

let us know the results

Ken J
My System SpecsSystem Spec
08 Nov 2009   #3

windows 7
 
 

im struggling with the dmp file. I have run as administator but it is saying it is protected or no permission???
My System SpecsSystem Spec
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08 Nov 2009   #4

windows 7
 
 

Hi I run the the system check and it said that there is no integrity violations...
My System SpecsSystem Spec
08 Nov 2009   #5

 
 

You need to right click the file and go to the Properties > security tab and make sure the account youre using has full access to the file.

Are you logged in as administrator or another username?
My System SpecsSystem Spec
08 Nov 2009   #6

Win7x64
 
 

Quote   Quote: Originally Posted by Nicki C View Post
You need to right click the file and go to the Properties > security tab and make sure the account youre using has full access to the file.

Are you logged in as administrator or another username?
As a suggestion, don't modify system directory permissions. Here's one way to attach minidumps:

http://www.sevenforums.com/crash-loc...d-problem.html
My System SpecsSystem Spec
08 Nov 2009   #7

windows 7
 
 

Thanks for that.... the dmp file is attached
My System SpecsSystem Spec
08 Nov 2009   #8

windows 7
 
 

Ive updated the video driver and thta sees to have solved the black screen on start up and I have not crashed as yet so hopefully my problems are sorted. If they are thanks for all your help, if not I'll be back!!
My System SpecsSystem Spec
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 Black Screen Crash




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