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Windows 7: BSOD at random times, STOP 0x0000003B dxgmms1.sys

10 May 2015   #1
Showsni

Windows 7 Professional 64 bit
 
 
BSOD at random times, STOP 0x0000003B dxgmms1.sys

I've been receiving BSODs on my desktop PC. Originally I accidentally knocked the tower unit; the computer froze, so I tried to reset. It gave a message about "Overclocking Failed" and reset into a screen with information about temperature and fan speeds and things; I hadn't been aware I was trying to Overclock at all, so I just hit the default button on that screen and then it reset into Windows. Since then I've had several BSODs at random times, the most recent saying

SYSTEM_SERVICE_EXCEPTION
STOP: 0x0000003B (0x000000000C000001D, 0xFFFFF880049BD8C6, 0xFFFFF8800C6F36F0, 0x0000000000000000)
dxgmms1.sys

Edit to say I've had several more crashes since then, most with different messages. I'm adding a new dump file.

See attached zip file.


My System SpecsSystem Spec
.
11 May 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

hello Showsni, and welcome to the forums. I will try to help you. Would you try to tell me what you mean by 'knocking the tower' please. How hard did you knock it and did it fall over? Also, how comfortable are you working inside a computer?

Here is what your dump files say.

Code:
 
Use !analyze -v to get detailed debugging information.
BugCheck D1, {fffffa7fb7a47ed4, 2, 0, fffff8800478a87e}
Probably caused by : usbehci.sys ( usbehci!EHCI_sMode_Transfer+25a )
Followup: MachineOwner
That is a EHCI eUSB Miniport Driver

Most of them say this

Code:
 
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c000001d, fffff880049bd8c6, fffff8800b5d36f0, 0}
Probably caused by : hardware ( dxgmms1!VIDMM_GLOBAL::OpenLocalAllocation+39e )
Followup: MachineOwner
That of course is your Graphics card

Code:
MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000000411, The subtype of the bugcheck.
Arg2: fffff68000051800
Arg3: d250000074a35800
Arg4: fffff8a012b033c9
To hopefully save you some trouble, I would check all of my electrical connections inside the computer and make sure they are fully seated, then I would remove the ram and reseat it, and do the same with the Graphics card. Just remove it and put it back and plug the connections back in. If you are lucky, the bump unseated something or loosened something. Besure to check the cable connections to the hard drive, on both ends of the cable.

Please let me know what you find and what results you get from that. Make sure to turn the power off from the switch on the back of the PSU and hold down the power button on the tower for about 30 seconds to drain any residual power from the system before working inside the computer. If you don't have an anti static strap to wear, make sure you hold on to the metal case every few minutes to avoid building up static electricity.

Also, please go into BIOS and tell me the values of the +12V, +5V and +3.3V
My System SpecsSystem Spec
11 May 2015   #3
Showsni

Windows 7 Professional 64 bit
 
 

Thanks for helping! Have reseated the components, so fingers crossed that helps. The values were

+12V: 12.00
+5V: 5.080
+3.3V: 3.344

Noticed a few more oddities before I did the reseating - twice Shockwave flash crashed with no warning, twice Google Chrome did, and two or three times my sound died completely. without giving a full BSOD.
My System SpecsSystem Spec
.

11 May 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

The voltages look good. Let us know if the problems continue. We'll take it from there, if necessary.
My System SpecsSystem Spec
12 May 2015   #5
Showsni

Windows 7 Professional 64 bit
 
 

Still having crashes, unfortunately. Have attached another log file. Still noticing random applications crashing occasionally too - Ad blocker, Flash, Chrome and Desktop Manager, from what I've noticed.
My System SpecsSystem Spec
12 May 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Showsni, Please go into BIOS and look to see what your sata controller is set to (IDE, AHCI or Raid) the set optimized defaults, confirm that is what you want to do, then set your sata controller to what it is right now, set your Ram to manufacturer's specs, set your Boot order, save and exit.

Your system specs list one 750Gb WD Black. Please run the long and short test with Data Lifeguard Diagnostics for DOS WD Support / Downloads / SATA & SAS / WD Black Then

Please Run Memtest86+

information   Information
Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask

Before running Memtest please make sure you have a good GPU temp monitoring program and run Furmark (Video Card - Stress Test with Furmark). I don't recommend Speedfan. Keep a close watch on your temps. They will rise very high and very rapidly. If they get too high, stop the test. Let it run until the point where the temps stop increasing and stabilize. Then stop the test. Please post a screenshot of the test in progress just before you stop it. Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
19 May 2015   #7
Showsni

Windows 7 Professional 64 bit
 
 

Hi, apologies for taking a while to reply. Here's the Furmark outcome:



Both Data Lifeguard tests gave no errors, and memtest gave no errors after 12 passes.
My System SpecsSystem Spec
19 May 2015   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Do you see a difference in your screenshot and this one?

Attachment 359636
My System SpecsSystem Spec
22 May 2015   #9
Showsni

Windows 7 Professional 64 bit
 
 

Mine looks a little different as I'd added the Xtreme Burn-in and Post FX options as mentioned in the thread (Video Card - Stress Test with Furmark); if I run it without those options it looks more like your screenshot, here:



Mine levelled out at 85-86 degrees C both times.
My System SpecsSystem Spec
22 May 2015   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

That's probably OK then. I wouldn't think you would ever see that temp in real work or games. Are you still getting BSODs? If so upload the BSOD posting instructions again.
My System SpecsSystem Spec
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 BSOD at random times, STOP 0x0000003B dxgmms1.sys




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