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Windows 7: BSOD & PC freezing issues - required .zip attached

15 Jun 2015   #21
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

To report the results of driver verifier, just follow Blue Screen of Death (BSOD) Posting Instructions and attach the data with your reply post.


My System SpecsSystem Spec
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17 Jun 2015   #22
swam

windows 7 64bit
 
 

Hi Arc,

Please find a new BSOD report .zip attached.

cheers

Sam
My System SpecsSystem Spec
17 Jun 2015   #23
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

There is no new crash dump.
Attachment 363068
Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Then try driver verifier again.
My System SpecsSystem Spec
.

22 Jun 2015   #24
swam

windows 7 64bit
 
 

Hi Arc,

Sorry for the delay in getting back to your recent post, I have been away a few days.

It's odd that the bluescreen I had on the 17th of June isn't showing, as it's definitely showing in Bluescreenview. (please see image attached)

Can you think of any reason it wouldn't show when I create the .zip?

I had previously stopped everything loading on startup bar Microsoft Security Essentials.

thanks

Sam
My System SpecsSystem Spec
22 Jun 2015   #25
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The zip catches the minidump. If the dump of 17.06 is a full memory dump by any chance, then it will not be included in the zip.
My System SpecsSystem Spec
22 Jun 2015   #26
swam

windows 7 64bit
 
 

Hi Arc,

Is there a known cause of a full memory dump? or is it a case of using the PC until it causes a bluescreen which can be read?

cheers

Sam
My System SpecsSystem Spec
23 Jun 2015   #27
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The size of the recorded crash dump depends on some user settings. You may force your system to record a small minidump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.
My System SpecsSystem Spec
23 Jun 2015   #28
swam

windows 7 64bit
 
 

Hi Arc,

I'll do it now and wait for a BSOD.

cheers

Sam
My System SpecsSystem Spec
26 Jun 2015   #29
swam

windows 7 64bit
 
 

Hi Arc,

Had a couple more crashes, but they didn't seem to show a BSOD when they occured. They are listed in bluescreenview but don't show up in the .zip at all (please see screenshot and .zip attached).

Any idea as to what might be happening?

thanks again for your time.

cheers

Sam
My System SpecsSystem Spec
26 Jun 2015   #30
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi swam.

Please check the attached image ....
Attachment 363983
This is the zip you uploaded, untouched ... opened using compressed folder tools with windows explorer, grouped by date modified. See, no crash dumps after 01/06.

I wonder why the other dumps are not included in the zip. Can you search them in C:\Windows\Minidump, collect them from that location and upload them?
My System SpecsSystem Spec
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 BSOD & PC freezing issues - required .zip attached




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