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Windows 7: BSOD & PC freezing issues - required .zip attached

12 May 2015   #1
swam

windows 7 64bit
 
 
BSOD & PC freezing issues - required .zip attached

Hi,

I have a pc:

Intel E2220
8gb RAM
Radeon HD 5450
Windows 7 64bit

It's recently been developing an issue where it will freeze and the only way to rectify is to turn it on and off again. It will also randomly bluescreen, but it freezes more than BSOD.

Once the pc is turned back on, the fans will power up but no beep to signify loading. If I leave the PC for 5 minutes or so it will successfully turn on.

I've been running Coretemp and HWmonitor, with the dual cores idling around 22 oc. I have also recently put new thermal compound on the cpu.

I left the pc running with a youtube video playing and it lasted a good few hours (yesterday) without any problems, but alas the issues are back today. The max temp was around 38 on the cpu.

One thing I have noticed is that the heatsink on the 5450 is VERY HOT even at idle. I can only touch it for 2-3 seconds before it's too hot. Alas with it being an older pc, the temps of the gfx card are not being reported.

The HDD is also only about a month old.

I've attached the .zip file with all of the required information.

Big thanks for anyone who can maybe work out what the issue may be here. I'm leaning towards the gfx card having a bit of a headache and causing problems.


Anymore information you may need, please do ask.

cheers

Sam


My System SpecsSystem Spec
.
13 May 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
BugCheck 3B, {c0000005, fffff960000b618e, fffff8800369a4a0, 0}

Probably caused by : memory_corruption

Followup: memory_corruption
---------
Hi swam.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the result.

On another note, the BIOS is too old.
Code:
BiosReleaseDate = 11/30/2007
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = P35-S3G
There is an opportunity to update it. GIGABYTE - Motherboard - Socket 775 - GA-P35-S3G (rev. 1.0)
Plan to update the BIOS if possible.
My System SpecsSystem Spec
13 May 2015   #3
swam

windows 7 64bit
 
 

Hi Arc,

Thanks for the reply. I'll test the sticks individually and get back to you.

cheers

Sam
My System SpecsSystem Spec
.

15 May 2015   #4
swam

windows 7 64bit
 
 

Hi,

I ran memtest on each individual stick for a minimum of 8 passes and it didn't throw back any errors.

Should I update the bios as a next step?

thanks again.

Sam
My System SpecsSystem Spec
15 May 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by swam View Post
Should I update the bios as a next step?
I hope you are aware of the fact that BIOS updates are risky. A little wrong step in the process may convert the board to a brick only.

You need to update the BIOS, but if you are not aware of the procedure, dont attempt it yourself. Take help of somebody who knows it, or any professional tech.
My System SpecsSystem Spec
15 May 2015   #6
swam

windows 7 64bit
 
 

Hi Arc,

If updating the BIOS is the next step in working out whats causing the blue screens I will go forward with the process. I will look up a guide and take it from there.
My System SpecsSystem Spec
15 May 2015   #7
swam

windows 7 64bit
 
 

Hi Arc,

The bios update all went fine.

Is it a case of waiting to see if the pc bluescreens / freezes again and getting another .zip?

cheers

Sam
My System SpecsSystem Spec
15 May 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by swam View Post
Is it a case of waiting to see if the pc bluescreens / freezes again and getting another .zip?
Yes, mate. Now it is a waiting game. Wait and observe how everything goes. Let us know when it is necessary.
My System SpecsSystem Spec
15 May 2015   #9
swam

windows 7 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote   Quote: Originally Posted by swam View Post
Is it a case of waiting to see if the pc bluescreens / freezes again and getting another .zip?
Yes, mate. Now it is a waiting game. Wait and observe how everything goes. Let us know when it is necessary.
Ok will do. I'll post back here if anything happens.

Thanks again.
My System SpecsSystem Spec
01 Jun 2015   #10
swam

windows 7 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote   Quote: Originally Posted by swam View Post
Is it a case of waiting to see if the pc bluescreens / freezes again and getting another .zip?
Yes, mate. Now it is a waiting game. Wait and observe how everything goes. Let us know when it is necessary.
Hi Arc,

I'm back, and not with good news. After a few weeks of the pc being fine, I had two bluescreens in quick succession today. Please find another .zip.

Thanks in advance for your help.

cheers

Sam
My System SpecsSystem Spec
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 BSOD & PC freezing issues - required .zip attached




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