BlueScreen Restart problem OS Version: 6.1.7601.2.1.0.768.2


  1. Posts : 1
    Windows 7 Home Premium 64 bit.
       #1

    BlueScreen Restart problem OS Version: 6.1.7601.2.1.0.768.2


    I Have installed Norton internet security.from till there my laptop restarting every time .

    these are details:


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.2
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF80003306959
    BCP3: 0000000000000000
    BCP4: FFFFFFFFFFFFFFFF
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\051415-18922-01.dmp
    C:\Users\VENKATESWARA\AppData\Local\Temp\WER-203924-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
      My Computer


  2. Posts : 646
    NT4
       #2

    Uninstall Norton and replace with something stable like Microsoft security essentials.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 24, {1904fb, fffff88008402e58, fffff880084026b0, fffff800032ed58f}
    Probably caused by : Ntfs.sys ( Ntfs! ?? ::FNODOBFM::`string'+299d )
    Followup: MachineOwner
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    NTFS_FILE_SYSTEM (24)
        If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
        parameters are the exception record and context record. Do a .cxr
        on the 3rd parameter and then kb to obtain a more informative stack
        trace.
    Arguments:
    Arg1: 00000000001904fb
    Arg2: fffff88008402e58
    Arg3: fffff880084026b0
    Arg4: fffff800032ed58f
    Debugging Details:
    ------------------
    
    EXCEPTION_RECORD:  fffff88008402e58 -- (.exr 0xfffff88008402e58)
    ExceptionAddress: fffff800032ed58f (nt!IoGetRelatedDeviceObject+0x000000000000005f)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    CONTEXT:  fffff880084026b0 -- (.cxr 0xfffff880084026b0;r)
    rax=fffffa8003f7d030 rbx=0000000000000000 rcx=fffffa8003c75870
    rdx=0065007400610064 rsi=0000000000000000 rdi=fffffa800b86b2f0
    rip=fffff800032ed58f rsp=fffff88008403098 rbp=fffffa800b86b190
     r8=fffffa800bd876b0  r9=fffff80003459e00 r10=0000000000000000
    r11=0000000000000000 r12=fffff880084030d0 r13=fffffa800b86b2f0
    r14=fffffa8005b36000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
    nt!IoGetRelatedDeviceObject+0x5f:
    fffff800`032ed58f 488b12          mov     rdx,qword ptr [rdx] ds:002b:00650074`00610064=????????????????
    Last set context:
    rax=fffffa8003f7d030 rbx=0000000000000000 rcx=fffffa8003c75870
    rdx=0065007400610064 rsi=0000000000000000 rdi=fffffa800b86b2f0
    rip=fffff800032ed58f rsp=fffff88008403098 rbp=fffffa800b86b190
     r8=fffffa800bd876b0  r9=fffff80003459e00 r10=0000000000000000
    r11=0000000000000000 r12=fffff880084030d0 r13=fffffa800b86b2f0
    r14=fffffa8005b36000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
    nt!IoGetRelatedDeviceObject+0x5f:
    fffff800`032ed58f 488b12          mov     rdx,qword ptr [rdx] ds:002b:00650074`00610064=????????????????
    Resetting default scope
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  nis.exe
    CURRENT_IRQL:  0
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    EXCEPTION_PARAMETER1:  0000000000000000
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003516100
    GetUlongFromAddress: unable to read from fffff800035161c0
     ffffffffffffffff 
    FOLLOWUP_IP: 
    Ntfs! ?? ::FNODOBFM::`string'+299d
    fffff880`0121a211 cc              int     3
    FAULTING_IP: 
    nt!IoGetRelatedDeviceObject+5f
    fffff800`032ed58f 488b12          mov     rdx,qword ptr [rdx]
    BUGCHECK_STR:  0x24
    ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800032ed58f
    STACK_TEXT:  
    fffff880`08401e88 fffff880`0121a211 : 00000000`00000024 00000000`001904fb fffff880`08402e58 fffff880`084026b0 : nt!KeBugCheckEx
    fffff880`08401e90 fffff880`0130b96b : fffff880`01268d48 fffff880`08403790 fffff880`08403790 00000000`00000001 : Ntfs! ?? ::FNODOBFM::`string'+0x299d
    fffff880`08401ed0 fffff800`0330589c : fffff880`08401fc8 fffff880`08401fc8 fffffa80`0439ff68 fffffa80`03af47d0 : Ntfs! ?? ::NNGAKEGL::`string'+0x84a8
    fffff880`08401f00 fffff800`0330531d : fffff880`01268d3c fffff880`08403790 00000000`00000000 fffff880`01216000 : nt!_C_specific_handler+0x8c
    fffff880`08401f70 fffff800`033040f5 : fffff880`01268d3c fffff880`08401fe8 fffff880`08402e58 fffff880`01216000 : nt!RtlpExecuteHandlerForException+0xd
    fffff880`08401fa0 fffff800`03315081 : fffff880`08402e58 fffff880`084026b0 fffff880`00000000 fffffa80`0b86b2f0 : nt!RtlDispatchException+0x415
    fffff880`08402680 fffff800`032d90c2 : fffff880`08402e58 00000000`00000000 fffff880`08402f00 00000000`00000000 : nt!KiDispatchException+0x135
    fffff880`08402d20 fffff800`032d79ca : 00000000`00000000 00000000`00000000 fffffa80`08709350 00000000`00000000 : nt!KiExceptionDispatch+0xc2
    fffff880`08402f00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiGeneralProtectionFault+0x10a
    
    STACK_COMMAND:  kb
    SYMBOL_STACK_INDEX:  1
    SYMBOL_NAME:  Ntfs! ?? ::FNODOBFM::`string'+299d
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: Ntfs
    IMAGE_NAME:  Ntfs.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  52e1be8a
    IMAGE_VERSION:  6.1.7601.18378
    FAILURE_BUCKET_ID:  X64_0x24_Ntfs!_??_::FNODOBFM::_string_+299d
    BUCKET_ID:  X64_0x24_Ntfs!_??_::FNODOBFM::_string_+299d
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:x64_0x24_ntfs!_??_::fnodobfm::_string_+299d
    FAILURE_ID_HASH:  {2d01d825-ac05-cdc8-87bc-650cf3d30c26}
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 70
    Windows 7 Ultimate x64
       #3

    Sorry to hear that, may I know which version of Norton are you running?

    Praveen
    Norton Support!
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 07:52.
Find Us