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Windows 7: blue of death help please

12 May 2015   #1
andrewpham

win10
 
 
blue of death help please

please help me thank you
and is this is the genius window


My System SpecsSystem Spec
.
12 May 2015   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

It's your graphics driver,

Code:
BugCheck 116, {fffffa80101ff010, fffff88004acd384, ffffffffc0000001, 3}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7384 )

Followup: MachineOwner

Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Apr 19 18:22:32 2011 (4DAE3558)
    CheckSum:         00050398
    ImageSize:        00050000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You can try this driver,

Legacy

It's the latest one for your card since it is now considered legacy.
My System SpecsSystem Spec
13 May 2015   #3
andrewpham

win10
 
 

thank you so much
My System SpecsSystem Spec
.

13 May 2015   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome.
My System SpecsSystem Spec
13 May 2015   #5
andrewpham

win10
 
 

sorry but it still happen
My System SpecsSystem Spec
13 May 2015   #6
andrewpham

win10
 
 

please check again thank you
My System SpecsSystem Spec
13 May 2015   #7
derekimo

Microsoft Community Contributor Award Recipient

 
 

Still your graphics driver,

Code:
BugCheck 116, {fffffa800e77b010, fffff8800ab18e6c, ffffffffc0000001, 3}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+8e6c )

Followup: MachineOwner
Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Mon Apr 29 19:48:15 2013 (517F30EF)
    CheckSum:         000613E7
    ImageSize:        0005F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
There are only two other previous drivers offered here,

Previous

And this method here to let Windows install a driver,

1. Go to Device Manager and expand Display Adapters.

2. Right click on your adapter and choose properties.

3. Select the Driver tab and choose uninstall.

4. When finished, reboot the computer and let Windows install the available WHQL driver.

If none of those options help, it may just be your card and you might need to replace it.
My System SpecsSystem Spec
14 May 2015   #8
andrewpham

win10
 
 

can you check is it ok now
thank you so much

and how do you know it is my Driver
what software that you use to check it
thank you
My System SpecsSystem Spec
14 May 2015   #9
derekimo

Microsoft Community Contributor Award Recipient

 
 

I don't see any new dumps. I can't really tell you if it's OK, you have to know whether your computer is OK or not.

Since I don't see any new dumps so I'll guess it's doing better.

I use this software to point out what causes it,

WinDBG - Install and Configure for BSOD Analysis

That is how I know it was your driver.
My System SpecsSystem Spec
14 May 2015   #10
andrewpham

win10
 
 

thank you so much
My System SpecsSystem Spec
Reply

 blue of death help please




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