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Windows 7: BSOD playing league of legends and watching most videos online

13 May 2015   #1
cjcarroll

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD playing league of legends and watching most videos online

I have had the reoccurring BSOD error code 1033 over and over for the past 2 weeks. and its getting more frequent. I thought I had fixed it with driver re-installation, but o no avail It has failed. I attached my log to this post and need help immediately. Last month my SSD burnt out (stopped working entirely) so I sent it to my local PC repair, who also built my computer, and They installed a new one. I don't know if that helps at all but ever sense I got it back I've had this problem. I'm calling tomorrow 5/14/15 and telling them about the issue because it is really becoming annoying. Although if you could help me fix it that would be a ton easier for me.
-Thanks
Clay


My System SpecsSystem Spec
.
13 May 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello cjcarroll, I will try to help you. All of your errors that I looked at are 0X124 which is a generic Hardware error. It gives in information to which piece of hardware it is. It means a piece of hardware is failing/has failed. It can also be a bad driver that causes a piece of hardware to act as though it is failing. I noticed a lot of errors for League of Legends. That game gives a lot of people all kinds of problems. I suspect it is a poorly coded game. I don't play it, but I have had several like that.

I looked at the last 6 or 7 dump files. They were all the same error code, but none of the drivers were consistent. This is what I found.

Code:
 
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa801c037028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000021136, Low order 32-bits of the MCi_STATUS value.
These are the causes listed in the dump files

Code:
 
fffff880`034b70d8  fffff880`1079370bUnable to load image e1c62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1c62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys
 e1c62x64+0x2270b
That is your Intel(R) 82579V Gigabit Network Connection driver and was listed in 2 dumps. I also noticed a lot of error events related such as TCPIP although not blmed.

This is your current driver
Code:
 e1c62x64
start             end                 module name
fffff880`04600000 fffff880`04681000   e1c62x64   (deferred)             
    Image path: e1c62x64.sys
    Image name: e1c62x64.sys
    Timestamp:        Thu Mar 15 22:57:28 2012 (4F62BA28)
    CheckSum:         000895BE
    ImageSize:        00081000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update that driver from your Motherboard's web site.

Also listed twice


Code:
fffff880`0a45d5a8  fffff880`04575783Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x3a783
Which is your graphics driver. Your current graphics driver is

Code:
atikmpag
start             end                 module name
fffff880`0453b000 fffff880`045d1000   atikmpag   (deferred)             
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Nov 20 20:08:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Also listed was

Code:
fffff880`034b6cb8  fffff880`06c74e88Unable to load image mwac.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
 mwac+0x8e88
That is your Malwarebytes

This was the only exception to the 0X124

Code:
DRIVER_CORRUPTED_EXPOOL (c5)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is
caused by drivers that have corrupted the system pool.  Run the driver
verifier against any new (or suspect) drivers, and if that doesn't turn up
the culprit, then use gflags to enable special pool.
Arguments:
Arg1: fffff810030186b0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80002fbca5e, address which referenced memory
That is typically a driver. Did you install any software immediately before this started?

Please update those drivers and fill out you system specs in sufficient detail where we can look up a components if needed and place them in the proper place. Please include your PSU and CPU cooler. These are the instructions I usually give. Please provide the Manufacturer and Model for all components.

Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


After doing all of that please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
13 May 2015   #3
cjcarroll

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Alright thank you for such a quick reply, I am still new to fixing drivers and everything so a step by step would be fantastic if you could. I updated my system specs like you said, so hopefully that helps. also that last one is because I was troubleshooting, and wondering if my other driver had failed as my last SSD did. So I unplugged it after I shut down my PC and for some reason (even though it has nothing on it) my computer will not run without it.


after about ten minutes of posting this I ran the checker through the command prompt. Windows found files that were corrupt but could not be fixed. I left the window up because it tells me where I can find more information on the matter such as:

C:\windows\logs\CBS\CBS.log

is there something there that I could post that would help with this?
My System SpecsSystem Spec
.

13 May 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Please do the following
  1. Under Download the System Update Readiness Tool, download the appropriate version of the SURT for your version Windows, and save the file to your Desktop.
    NOTE: It is likely that we will need to run this file multiple times, so make sure you keep it.

    System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008
  2. Double-click on the file to install it.
  3. Leave it to run uninterrupted. It may appear to freeze or hang, but this is perfectly normal. If it still hasn't finished after a few hours, then notify us in your post.
Next
  1. Navigate to the following folder:
    C:\Windows\Logs
  2. Right-click and on the CBS folder and select Copy.
  3. Minimise all open windows and right-click on your Desktop, then select Paste.
  4. Right-click on the CBS folder on your Desktop and select Send to > Compressed (zipped) folder.
  5. A file, CBS.zip should appear on your Desktop.
Upload the CBS Zip File with your next post.

Most of your Motherboard drivers are easily downloaded from your Motherboard Web Site. You don't list your Motherboard in your system specs. That is your CPU you have listed. In device manager you can expand an item by clicking the small triangle next to it, then Right Click the item you want to know and select properties, go to the driver tab and click show drivers. Look at the version number. The drivers on your motherboards web site are usually listed with the most current on top. Look at the version number and release date. If those are more a higher version number, it is more current or the driver date newest is the most current.
My System SpecsSystem Spec
13 May 2015   #5
cjcarroll

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I am installing the readiness tool right now, but I cannot attach the zip CBS folder because it is too big, am I doing the wrong thing? or is it something inside the folder that i need to send. I changed the motherboard to everything other than the serial provided by the system info tool, my apologies for the confusion. Even though nothing is fixed right now I wanted to thank you for your help that you have provided so far, it means a lot to me.
My System SpecsSystem Spec
13 May 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

No, you're probably doing it right. There is just a size limit of 8 MB for those files. If you can upload it to someplace like OneDrive and make it public so we can download it, I'll get someone to look at it.

You can try deleting the oldest entries until you get below the size limit and upload that. If it isn't enough, we will find a way to get it all.
My System SpecsSystem Spec
13 May 2015   #7
cjcarroll

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Can you get to my google drive? I don't have a one drive account. if you cannot I will make a one drive account

Also i just had a dumpfile crash which hasn't happened since I got my computer back. does that have to do with the BSOD?

https://www.dropbox.com/s/xq5dlqs4b0nbhyq/CBS.zip?dl=0
I forgot i had a dropbox account. Here is the link to the CBS folder
My System SpecsSystem Spec
13 May 2015   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Ok, I will ask for some help. CBS files are different than dump files. It could. If you will upload the BSOD Posting Instructions http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html. I'll look at them.
My System SpecsSystem Spec
13 May 2015   #9
cjcarroll

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

There you go. I followed the instructions and submitted the file
My System SpecsSystem Spec
13 May 2015   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Please post a screenshot of Disk Management. Disk Management - Post a Screen Capture Image
My System SpecsSystem Spec
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 BSOD playing league of legends and watching most videos online




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