BSOD while working in MS Office


  1. Posts : 2
    Windows 7 Pro 64 bit
       #1

    BSOD while working in MS Office


    I have twice today experienced a BSOD episode that forced a reboot both times with the following information:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1e
    BCP1: 0000000000000000
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    I have attached the minidump files for review - any help is greatly appreciated!
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #2

    Your Intel USB3.0 Hub driver has been flagged. It's old and could do with updating, check for an updated version here.
    Code:
    fffff880`0331b1c8  fffff880`0727d2f3
    *** WARNING: Unable to verify timestamp for iusb3hub.sys
    *** ERROR: Module load completed but symbols could not be loaded for iusb3hub.sys
     iusb3hub+0x172f3
    
    1: kd> lmvm iusb3hub
    start             end                 module name
    fffff880`07266000 fffff880`072c3000   iusb3hub T (no symbols)           
        Loaded symbol image file: iusb3hub.sys
        Image path: \SystemRoot\system32\DRIVERS\iusb3hub.sys
        Image name: iusb3hub.sys
        Timestamp:        Mon May 21 08:21:36 2012 (4FB9ED00)
        CheckSum:         00057F89
        ImageSize:        0005D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 2
    Windows 7 Pro 64 bit
    Thread Starter
       #3

    thanks! that did the trick!!
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #4

    Good to hear, glad your issue is resolved. :)
      My Computer


 

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