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Windows 7: BSOD while working in MS Office

13 May 2015   #1
yakman58

Windows 7 Pro 64 bit
 
 
BSOD while working in MS Office

I have twice today experienced a BSOD episode that forced a reboot both times with the following information:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I have attached the minidump files for review - any help is greatly appreciated!


My System SpecsSystem Spec
.
13 May 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Your Intel USB3.0 Hub driver has been flagged. It's old and could do with updating, check for an updated version here.
Code:
fffff880`0331b1c8  fffff880`0727d2f3
*** WARNING: Unable to verify timestamp for iusb3hub.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3hub.sys
 iusb3hub+0x172f3

1: kd> lmvm iusb3hub
start             end                 module name
fffff880`07266000 fffff880`072c3000   iusb3hub T (no symbols)           
    Loaded symbol image file: iusb3hub.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3hub.sys
    Image name: iusb3hub.sys
    Timestamp:        Mon May 21 08:21:36 2012 (4FB9ED00)
    CheckSum:         00057F89
    ImageSize:        0005D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
14 May 2015   #3
yakman58

Windows 7 Pro 64 bit
 
 

thanks! that did the trick!!
My System SpecsSystem Spec
.

14 May 2015   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Good to hear, glad your issue is resolved.
My System SpecsSystem Spec
Reply

 BSOD while working in MS Office




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