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Windows 7: BlueScreen Restart problem OS Version: 6.1.7601.2.1.0.768.2

14 May 2015   #1
srinivas99

Windows 7 Home Premium 64 bit.
 
 
BlueScreen Restart problem OS Version: 6.1.7601.2.1.0.768.2

I Have installed Norton internet security.from till there my laptop restarting every time .

these are details:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.2
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80003306959
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\051415-18922-01.dmp
C:\Users\VENKATESWARA\AppData\Local\Temp\WER-203924-0.sysdata.xml

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My System SpecsSystem Spec
.
14 May 2015   #2
SGT Oddball

 

Uninstall Norton and replace with something stable like Microsoft security essentials.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 24, {1904fb, fffff88008402e58, fffff880084026b0, fffff800032ed58f}
Probably caused by : Ntfs.sys ( Ntfs! ?? ::FNODOBFM::`string'+299d )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff88008402e58
Arg3: fffff880084026b0
Arg4: fffff800032ed58f
Debugging Details:
------------------

EXCEPTION_RECORD:  fffff88008402e58 -- (.exr 0xfffff88008402e58)
ExceptionAddress: fffff800032ed58f (nt!IoGetRelatedDeviceObject+0x000000000000005f)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
CONTEXT:  fffff880084026b0 -- (.cxr 0xfffff880084026b0;r)
rax=fffffa8003f7d030 rbx=0000000000000000 rcx=fffffa8003c75870
rdx=0065007400610064 rsi=0000000000000000 rdi=fffffa800b86b2f0
rip=fffff800032ed58f rsp=fffff88008403098 rbp=fffffa800b86b190
 r8=fffffa800bd876b0  r9=fffff80003459e00 r10=0000000000000000
r11=0000000000000000 r12=fffff880084030d0 r13=fffffa800b86b2f0
r14=fffffa8005b36000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
nt!IoGetRelatedDeviceObject+0x5f:
fffff800`032ed58f 488b12          mov     rdx,qword ptr [rdx] ds:002b:00650074`00610064=????????????????
Last set context:
rax=fffffa8003f7d030 rbx=0000000000000000 rcx=fffffa8003c75870
rdx=0065007400610064 rsi=0000000000000000 rdi=fffffa800b86b2f0
rip=fffff800032ed58f rsp=fffff88008403098 rbp=fffffa800b86b190
 r8=fffffa800bd876b0  r9=fffff80003459e00 r10=0000000000000000
r11=0000000000000000 r12=fffff880084030d0 r13=fffffa800b86b2f0
r14=fffffa8005b36000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
nt!IoGetRelatedDeviceObject+0x5f:
fffff800`032ed58f 488b12          mov     rdx,qword ptr [rdx] ds:002b:00650074`00610064=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  nis.exe
CURRENT_IRQL:  0
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1:  0000000000000000
EXCEPTION_PARAMETER2:  ffffffffffffffff
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003516100
GetUlongFromAddress: unable to read from fffff800035161c0
 ffffffffffffffff 
FOLLOWUP_IP: 
Ntfs! ?? ::FNODOBFM::`string'+299d
fffff880`0121a211 cc              int     3
FAULTING_IP: 
nt!IoGetRelatedDeviceObject+5f
fffff800`032ed58f 488b12          mov     rdx,qword ptr [rdx]
BUGCHECK_STR:  0x24
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800032ed58f
STACK_TEXT:  
fffff880`08401e88 fffff880`0121a211 : 00000000`00000024 00000000`001904fb fffff880`08402e58 fffff880`084026b0 : nt!KeBugCheckEx
fffff880`08401e90 fffff880`0130b96b : fffff880`01268d48 fffff880`08403790 fffff880`08403790 00000000`00000001 : Ntfs! ?? ::FNODOBFM::`string'+0x299d
fffff880`08401ed0 fffff800`0330589c : fffff880`08401fc8 fffff880`08401fc8 fffffa80`0439ff68 fffffa80`03af47d0 : Ntfs! ?? ::NNGAKEGL::`string'+0x84a8
fffff880`08401f00 fffff800`0330531d : fffff880`01268d3c fffff880`08403790 00000000`00000000 fffff880`01216000 : nt!_C_specific_handler+0x8c
fffff880`08401f70 fffff800`033040f5 : fffff880`01268d3c fffff880`08401fe8 fffff880`08402e58 fffff880`01216000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`08401fa0 fffff800`03315081 : fffff880`08402e58 fffff880`084026b0 fffff880`00000000 fffffa80`0b86b2f0 : nt!RtlDispatchException+0x415
fffff880`08402680 fffff800`032d90c2 : fffff880`08402e58 00000000`00000000 fffff880`08402f00 00000000`00000000 : nt!KiDispatchException+0x135
fffff880`08402d20 fffff800`032d79ca : 00000000`00000000 00000000`00000000 fffffa80`08709350 00000000`00000000 : nt!KiExceptionDispatch+0xc2
fffff880`08402f00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiGeneralProtectionFault+0x10a

STACK_COMMAND:  kb
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  Ntfs! ?? ::FNODOBFM::`string'+299d
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: Ntfs
IMAGE_NAME:  Ntfs.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  52e1be8a
IMAGE_VERSION:  6.1.7601.18378
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!_??_::FNODOBFM::_string_+299d
BUCKET_ID:  X64_0x24_Ntfs!_??_::FNODOBFM::_string_+299d
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:x64_0x24_ntfs!_??_::fnodobfm::_string_+299d
FAILURE_ID_HASH:  {2d01d825-ac05-cdc8-87bc-650cf3d30c26}
Followup: MachineOwner
---------
My System SpecsSystem Spec
14 May 2015   #3
NortonSupport

Windows 7 Ultimate x64
 
 

Sorry to hear that, may I know which version of Norton are you running?

Praveen
Norton Support!
My System SpecsSystem Spec
.

Reply

 BlueScreen Restart problem OS Version: 6.1.7601.2.1.0.768.2




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