BSOD at Shut Down

probuddha · 20 May 2015

Hi

I updated the RealTek driver as advised but the new driver doesn't work. The Device Status shows

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

I have also updated the driver from my ATI Radeon HD 5400 series GPU

Please find screenshots attached and kindly advise what to do with the RealTek driver

Thanks

probuddha · 10 Jun 2015

Got BSOD again

Please advise

Boozad · 10 Jun 2015

It's the ATI driver again, this version has failed previously. Check the AMD website again for a later driver and install using the instructions in post #2.

Code:

fffff880`0351b818  fffff880`1366e5b1Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x295b1

1: kd> lmvm atikmdag
start             end                 module name
fffff880`13645000 fffff880`148c9000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Nov 21 02:30:27 2014 (546EA3C3)
    CheckSum:         0121F198
    ImageSize:        01284000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

probuddha · 24 Jun 2015

Installed the latest driver...the PC worked fine for a while..but got another BSOD today, again at the time of shut down

Log attached

Kindly advise

Thanks

probuddha · 04 Jul 2015

Anyone please?

Boozad · 04 Jul 2015

Sorry for the delay, busy days. Your dump is blaming your ATI driver again, it's dated exactly the same as the last time I posted, did you even replace it?

Code:

fffff880`0351b818  fffff880`137165b1Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x295b1

1: kd> lmvm atikmdag
start             end                 module name
fffff880`136ed000 fffff880`14971000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Nov 21 02:30:27 2014 (546EA3C3)
    CheckSum:         0121F198
    ImageSize:        01284000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4