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Windows 7: BSOD at Shut Down

14 May 2015   #1
probuddha

Win 7 Professional 64 bit
 
 
BSOD at Shut Down

Hello,

My rig is as follows:-

Gigabyte - 78LMT-USB3 Mobo
AMD - FX6100 CPU
Corsair Vengeance - 8GB RAM
ATI Radeon - 1GB GPU
OS - Windows 7 Pro SP 1 x64

I am getting a BSOD at the time of shutting down my PC. Doesn't happen all the time, but quite frequently

DM Log attached.

Please advise

Thanks


My System SpecsSystem Spec
.
14 May 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Hello Probuddha I'll see if I can help you resolve your issues.

 ATI DRIVER

Your ATI driver has been flagged. Download the latest driver for your card from here and save it to your desktop. Download DDU and follow Display Driver Uninstaller: How to use to remove all traces of your current driver. Reboot and install the downloaded driver.
Code:
fffff880`036cd818  fffff880`136355b1Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x295b1

5: kd> lmvm atikmdag
start             end                 module name
fffff880`1360c000 fffff880`14890000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Nov 21 02:30:27 2014 (546EA3C3)
    CheckSum:         0121F198
    ImageSize:        01284000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 REALTEK DRIVER

Your Realtek RTL8168D/8111D Family PCI-e Gigabit Ethernet driver has been flagged. It's old and needs updating, check for an updated version here.
Code:
fffff880`035fe578  fffff880`136139f9Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x139f9

3: kd> lmvm Rt64win7
start             end                 module name
fffff880`13600000 fffff880`1368d000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Tue Aug 23 14:55:41 2011 (4E53B15D)
    CheckSum:         00097338
    ImageSize:        0008D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
14 May 2015   #3
probuddha

Win 7 Professional 64 bit
 
 

Hello Boozad

Thank you very much for your response.

I downloaded the AMD Auto Detect Utility and it detected my current driver to be the latest one.




I also downloaded the latest RealTek Ethernet driver and installed it. Unfortunately, it made my PC lose connectivity. I then rebooted the PC and let it install the driver on it's own. Later I used the downloaded driver and repaired the current installation with it. Now it shows my driver is the latest one



Please advise

Thanks
My System SpecsSystem Spec
.

14 May 2015   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Do not use the AMD Auto Detect Utility, follow the instruction in post #2 to perform a clean installation of the latest driver offered on AMD's website for your card.

Can you check the version and date of your Realtek driver via Device Manager and report in your next post please.
My System SpecsSystem Spec
14 May 2015   #5
probuddha

Win 7 Professional 64 bit
 
 

Hello

I am downloading the AMD ATI driver now. In the meantime, here are the details of my RealTek driver




Thanks
My System SpecsSystem Spec
14 May 2015   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Excellent. Perform a clean install of the graphics driver and test the system for stability.
My System SpecsSystem Spec
14 May 2015   #7
probuddha

Win 7 Professional 64 bit
 
 

Hi

I downloaded and installed the driver from AMD and just after installation, while I went to reboot, I got a BSOD again.

Following are the details and a new log has also been attached

Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8000329D720
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\051515-15069-01.dmp
C:\Windows\Temp\WER-16816-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Please advise

Thanks
My System SpecsSystem Spec
14 May 2015   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

It's you LAN driver again.
Code:
3: kd> lmvm Rt64win7
start             end                 module name
fffff880`04a6b000 fffff880`04b5d000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Thu Jan 15 06:06:44 2015 (54B758F4)
    CheckSum:         000F2322
    ImageSize:        000F2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Download the one below sourced from the support page for you motherboard dated April 16 2015 and install.
download
My System SpecsSystem Spec
14 May 2015   #9
probuddha

Win 7 Professional 64 bit
 
 

Hi

I downloaded and installed the driver but it disabled the LAN completely. Please check the attached screenshot.

I had to uninstall it and revert to the old driver

EDIT - I uninstalled again and reinstalled the driver downloaded from the above post and it seems to be working now.

But the date on this driver, still shows 2014
My System SpecsSystem Spec
14 May 2015   #10
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Are you uninstalling the previous driver first before installing the latest one?
My System SpecsSystem Spec
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