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Windows 7: Random BSOD when browsing with chrome

14 May 2015   #1
aldur80

Windows 7 Ultimate x64
 
 
Random BSOD when browsing with chrome

Hello,

Over the past week I've received random BSOD errors (two in the last two days), usually first thing in the morning.

I have 32 GBs of RAM and run VMs 24x7 on this PC using VMworkstation, but the BSODs only occur when I'm using the PC and browsing using chrome.

I've used the DM log collector program and have attached the resulting .zip file. Any help in figuring out what could be causing this problem would be greatly appreciated.

Below are my PC specs.

Win 7 Ultimate x64
Intel Core i7 3960X
ASUS Rampage IV Extreme
120 GB 320 Intel SSD
32 GBs of G.SKILL Ripjaws Z Series
Latest Windows updates/patches applied

Note that there are 3 dump files in the attachment, but I believe the first dump file was from my failed attempt to OC my CPU. After that BSOD I quickly set the CPU back to the non-OC'd settings. The random BSODs are from the dump files that occurred yesterday 5/13/15 and today 5/14/15.

Thanks,
Zach


My System SpecsSystem Spec
.
14 May 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, aldur80 and welcome to the forum. This is what the dump files say.

Code:
 
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa80199b9028, ba00001f, 200a3}
Probably caused by : GenuineIntel
Followup: MachineOwner
Code:
 
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa801a58d028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba00001f, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000000200a3, Low order 32-bits of the MCi_STATUS value.
There is little other information I can find in the dump files. An 0X124 error is a generic Hardware error, or a very bad driver can cause a piece of hardware to act as though it is failing. It gives no information on which piece of hardware it is. I need to know if you have added or replaced any hardware or software lately.

You also said the using Chrome is the only time you have a BSOD. I may suggest you uninstall Chrome and use another browser just for a test.

Please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
14 May 2015   #3
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

aldur80, Would you go to the Asus web site for your board (Motherboards | RAMPAGE IV EXTREME | ASUS Global) and make sure you drivers are up to date. I also noticed quite a few error reports involving the Nvidia Stream and Phantomjs.exe. The Nvidia Stream is part of the GeForce Experience program And causes quite a few problems for a lot of people. You should consider reinstalling your Nvidia drivers. Unless you specifically need them, you should install only the Display Driver and PhysX. This will show you how to get a good clean install and not install the things you do not need and do not use. NVIDIA Drivers - Avoid Problems

The Phantomjs.exe you will have to determine if it is really needed and if it can be configured to not cause errors.
My System SpecsSystem Spec
.

15 May 2015   #4
aldur80

Windows 7 Ultimate x64
 
 

Thanks for the suggestions.

I tried running the sfc /scannow command and after 5 tries it still returned with un-repairable errors. So I decided to just do a fresh win 7 install. During the install, the system rebooted, as it was supposed to, but then it wouldn't come back, it literally just sat there on a black screen for over 10 mins until I held down the power button.

After that I attempted the win 7 install again and everything worked. Then about 10 minutes in, I was installing drivers and I received another BSOD, I don't recall the BSOD code at that time. Then, I rebooted and let the PC idle all night.

In the morning, I believe that the windows updater automatically rebooted the PC after some updates, but the PC was sitting on a black screen and I had to hold down the power button again to get it to come back. When it came back Win 7 applied some updates and I started to use the PC for normal daily work. But about 10 minutes in I received another BSOD with the error code of 124...

At this point I am suspecting the RAM because I did add 16 GBs of RAM about a month ago and I've been having problems for about 2 weeks.

I'm currently running memtest86 on all 32 GBs of RAM, one stick of RAM at a time, and will report back on my findings after it is done.

The only other thing I can think of is that the SSD I have, which is about 4 years old might be going bad. If the RAM returns no errors I plan on installing Win 7 on a different HDD to see if the BSOD errors return, but my bet is on the RAM.
My System SpecsSystem Spec
15 May 2015   #5
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

aldur80, it is possible for all sticks to pass memtest and still not be able to run together. That is the thing about ram. It is a picky animal and some Motherboards are too. These are the instructions I usually give for running memtest86+, which is completely different than memtest86.

Please Run Memtest86+

information   Information
Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask.
My System SpecsSystem Spec
15 May 2015   #6
aldur80

Windows 7 Ultimate x64
 
 

I read that memtest86+ hasn't been updated for years so people recommended using memtest86 over it.

So from your recommendation, it's best to use memtest86+ with all sticks of ram installed? If there is an error would it point out which stick of RAM has the error?
My System SpecsSystem Spec
15 May 2015   #7
aldur80

Windows 7 Ultimate x64
 
 

Also, I just started up memtest86+ and it appears to only be using one of my 6 cores, any way to get it to use all 6 cores?

It says "Cores 1 Active / 1 Total (Run: All)" So it makes me think that it's only using 1 core...
My System SpecsSystem Spec
15 May 2015   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

That's pretty much all it uses. V. 5.01 has a function when the test first starts to push a key (I don't recall which one, for multicore machines) I and several others have tried using it and had problems, but you can try it. I did get it to run with multi core enabled a few times, but it only uses them for short periods of time. I honestly noticed no difference in time. When I looked at your dumps last night, the first thing I thought of was ram. But, with 32 GB, it will take about 40 hours to run 8 passes. I have 16 and it takes me 20 hours. It takes a minimum of 8 passes to fully test the ram. If you run it less, you have wasted your time because you still will not know if it is ram or not. That was why I didn't ask last night. I wanted to test some other things first before putting you through that. There is the issue of the ram getting along together to test, then if you get errors testing each stick in each slot, to find out if it is a bad Dimm Slot on the Motherboard or the ram. Personally, I would not be concerned as much about which stick it is. I would RMA all of it and ask for a kit in return. A kit is tested for all sticks to run well together. Individual sticks are not. Sometimes even a stick from the same manufacturer and the exact same model will not work right with the other sticks. I believe (OPINION) it has to do with the production run. There can be production differences between runs. Memtest86+ is the best memory test I know of and most hardware people will tell you the same thing. No test is 100% accurate, but memtest86+ is the most accurate test there is. I am pretty much a hardware guy and that is what I use and wouldn't use anything else. I am not telling you what to do, just suggesting. It is your computer and you should do whatever you think is best. I will tell you the best I know about everything and if it is something I don't know, I will get someone who does to help you. I am not afraid to say I don't know.
My System SpecsSystem Spec
15 May 2015   #9
aldur80

Windows 7 Ultimate x64
 
 

hmm, yeah, trying the multi-core option got it to about 30% on the first pass then memtest86+ plus just flat locked up. Had to hold down the power button on my PC to reboot it.

Dang, about 40 hours eh? Wish I would have started it this morning.

Oh well, I've got it going on 1 core now, and will let it run.

And thanks for all the help and advice, I really appreciate it.
My System SpecsSystem Spec
15 May 2015   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

No problem. That's close to what happened to me. It does work sometimes, but I really couldn't tell any difference. It always works if you don't press that multicore button. I'll help any way I can, just let me know.
My System SpecsSystem Spec
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