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Windows 7: Suddenly freeze followed by bluescreen

14 May 2015   #1
AK5000DK

Windows 7 Ultimate x64
 
 
Suddenly freeze followed by bluescreen

Hi,

My new computer is suddenly freezes out of nothing. Some times when I am browsing the internet, other times when renaming a file, and now when I am playing. It is happening 3-4 times a day now. There is nothing particular that triggers the problem.

I have to shut down the computer from power button to be able to use it. some times it goes to blue screen and restarts.

My OS is in Danish but I hope you can help me. I have uploaded the minidump and the other file as .rar and .zip

Lates error was:

Problemsignatur:
Navn på problemhændelse: BlueScreen
OS-version: 6.1.7601.2.1.0.256.1
Landestandard-id: 1030

More information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: 0000000000000001
BCP3: FFFFF8800C425990
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Filer, der hjælper med til at beskrive problemet:
C:\Windows\Minidump\051415-11715-01.dmp
C:\Windows\Temp\WER-13650-0.sysdata.xml

Please see attached files.


My System SpecsSystem Spec
.
16 May 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi AK5000DK.

Though the crash dump does not give us more info about the BSOD, but a sop 0x3B is a memory related issue. Either the physical RAM is failing or any driver is passing bad info to the memory. Let us check both the possibilities.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
__________________________________________________________
Code:
BugCheck 3B, {c0000005, 1, fffff8800c425990, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )

Followup: MachineOwner
---------
My System SpecsSystem Spec
16 May 2015   #3
AK5000DK

Windows 7 Ultimate x64
 
 

Hi Arc,

Thanks for the replay. I will start running memtest and see what it says
My System SpecsSystem Spec
.

17 May 2015   #4
AK5000DK

Windows 7 Ultimate x64
 
 

I did a system restore point.
Run memtest -No errors
Enabled Driver Verifier -Restarted the computer and hell broke loose.
The systemt wouldnt enter windows.
Went safe mode - Diabled DV - restarted windows. Now the keyboard, and network doesnt work.
Restarted windows in Normal mode just to be sure - Keyboard, and network doesnt work.
Tried to restore the system to the point which i had created. System restore says error, and that it cant restore the system, and gave me an error code. I googled the code, and found plenty of possible solutions. Tried a few of them, which didnt solve my problem either.
So now I am going to re install the whole OS and start all over. I hope re installing windows will solve all the issues including the BSOD that i experienced earlier.
My System SpecsSystem Spec
17 May 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

As memtest86+ did not show any error, a clean reinstall is expected to solve your BSOD issue. Let us know how it goes.
My System SpecsSystem Spec
08 Jul 2015   #6
AK5000DK

Windows 7 Ultimate x64
 
 

I can confirm that re-installing windows have solved the problem. I'am still not sure what caused the problem (Drivers, games etc) but that doesnt matter now
My System SpecsSystem Spec
08 Jul 2015   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by AK5000DK View Post
I can confirm that re-installing windows have solved the problem. I'am still not sure what caused the problem (Drivers, games etc) but that doesnt matter now
Clean reinstall is always good.
My System SpecsSystem Spec
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