Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: win 7 crashes suggested USB issues

18 May 2015   #1
jjbandit

windows 7 64 bit
 
 
win 7 crashes suggested USB issues

Hi My sons PC is crashing lots, it did not do this until he updated windows 8, however having produced a fresh w8 install it still does it, I then installed w7 as a fresh install it does the same, the diagnostic info from the crash dumps from (whocrashed) are given below, this suggests USB issues. Sometimes the computer will last an hour before it crashes others it lasts seconds. When I start it in safe mode there are no crashes.
It does this with the original MOBO chipset disks and also the latest set from gigabytes website, for both w8 and w7
Is it software or hardware processor or Mobo, any help gratefully given. Would flashing the bios help?
Thanks
--
System Information (local)
computer name: JAY-PC
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
Hardware: Gigabyte Technology Co., Ltd., H61M-S2PV
CPU: GenuineIntel Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8478183424 total
Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Sat 16/05/2015 21:18:53 GMT your computer crashed
crash dump file: C:\Windows\Minidump\051615-5928-01.dmp
This was probably caused by the following module: usbport.sys (0xFFFFF88004626068)
Bugcheck code: 0x50 (0xFFFFFA880B4E5500, 0x1, 0xFFFFF88004626068, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\usbport.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sat 16/05/2015 21:18:53 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: usbport.sys (USBPORT+0x26068)
Bugcheck code: 0x50 (0xFFFFFA880B4E5500, 0x1, 0xFFFFF88004626068, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\usbport.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sat 16/05/2015 18:46:17 GMT your computer crashed
crash dump file: C:\Windows\Minidump\051615-6068-01.dmp
This was probably caused by the following module: usbehci.sys (0xFFFFF88004799360)
Bugcheck code: 0xD1 (0xFFFFF888009FC1E8, 0x2, 0x0, 0xFFFFF88004799360)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\usbehci.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: EHCI eUSB Miniport Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


My System SpecsSystem Spec
.
18 May 2015   #2
z3r010

 

Please follow the instructions in the big note at the top of the page.
My System SpecsSystem Spec
18 May 2015   #3
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

My System SpecsSystem Spec
.

19 May 2015   #4
jjbandit

windows 7 64 bit
 
 
Apologies for not posting properly

One addition to my earlier post is that I don't actually get a BSOD, my pc just crashes and re-boots, not sure this means I should post elsewhere.

My worry is I have a hardware problem, mobo or ram
My System SpecsSystem Spec
19 May 2015   #5
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

jjbandit, You had 2 BSODs both dated 5/16.

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {fffff888009fc1e8, 2, 0, fffff88004799360}
Probably caused by : usbehci.sys ( usbehci!EHCI_RemoveQueueHeadFromPeriodicList+a8 )
Followup: MachineOwner

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 50, {fffffa880b4e5500, 1, fffff88004626068, 5}
Could not read faulting driver name
Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_ClosePipe+88 )
Both drivers are essentially for the same purpose and from the same place, Windows Update. I suggest you run all recommended and important Windows Updates. Also, please tell me why you do not have Service Pack 1 installed. If you don't install SP1, you will continue having these problems and more.

Please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
20 May 2015   #6
jjbandit

windows 7 64 bit
 
 
Windows found no integrity violations

Ran scannow in full (non safe mode) and it found no violations.

I am downloading SP1 from MS website, will install that and let you know. have to say I am not hopeful, as I got the same error when trying to run it with recently purchased w8 disk, before I reverted back to w7. Fingers crossed.

GY
My System SpecsSystem Spec
Reply

 win 7 crashes suggested USB issues




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Suggested sites
Does anyone use this feature on IE11? I quite like it but tonight it doesn't seem to be working. Not sure if that was the case pre patch tuesday today or not. Anyone else seeing same? I have another laptop running ie9 and thee aren't working on this either - very very occassionally the suggestions...
Browsers & Mail
Which suggested scan option is best?
I can't actually put my finger on anything more specific than "a woman's intuition" that my PC isn't performing as it should. It seems to be slow compared to what it was when new a year ago. I realize that some slow down is expected due to programs added,etc. I just don't know where to start....
General Discussion
Suggested WiFi Repeater?
Hey everyone. I used to have an old wifi but it's that old the software I used to use to set it up doesn't even run under 7. This isn't really my problem though since I was pretty sure I'd have to update anyway. It's unlikely it would be able to repeat a signal from an N router let alone use...
Network & Sharing
Suggested motherboards
Could I grab some expert opinions on the best suited motherboard for my system? Current rig: Intel Core i5-2400 @3.10Ghz Nvidea GTX460 ASRock H67M-GE (faulty - need new one) 2TB Seagate HDD 8GB GForce Ripjaws (2x4GB)
Hardware & Devices
Suggested Sites
No matter how often I say "No" to "Suggested sites" in IE 8 (Windows 7) it keeps coming back and hogging my taskbar. Is there a way I can shoot this thing so it stays dead? :mad2:
Browsers & Mail
stop F7 crashes and browser issues
My brand new HP I7 laptop keeps crashing with STOP F7. It can go a whole day or crash within minutes, sometimes on restart. I have added no hardware. There does not appear to be any common factor to determine when it will crash. I have performed a full memory test and this shows nothing. ...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 02:58.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App