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Windows 7: BSOD video_tdr_error

19 May 2015   #1
skunky30

windows 7 home premium 64bit
 
 
BSOD video_tdr_error

Hi all,
first, sorry for my english... I am getting a BSOD usually when i have just turned on the desktop.
I've tryied to download the latest driver for my card but the BSOD is still alive
DM Log attached.

Please advise

Thanks


My System SpecsSystem Spec
.
19 May 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, skunky30. Welcome to the Forum. I will try to help you if I can. I need you to do something for me though. We very often need to look up components of your PC. Please list all components including your Monitors, PSU and CPU cooler. Also include the Manufacturer and model for the components. This may help you do it easily. Please put them in the proper place so they will always be available to us.

Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


You only had 4 dump files dated from 05/17 to 05/19. If you are using any Disk Cleanup utilities, please do not use them until we get things sorted out. They all, by default delete dump files and error reports we need to help you.

If you are overclocking anything, please set everything back to default levels. In looking at your error reports I noticed a lot of errors from your Avira Anti Virus and from MOM.exe which is a part of CCC. At least for the time being, please uninstall Avira and replace it with Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows)

As you already know, this is what your dump files tell us. All 4 Dump Files were the same.

Code:
 
Use !analyze -v to get detailed debugging information.
BugCheck 116, {fffffa8006aa2010, fffff8800400b848, 0, 2}
Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b848 )
Followup: MachineOwner
Code:
 
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8009766170, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003e0b038, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
If you do not know, a TDR is a time detection and recovery error. Basically it means that your drivers crashed but did no recover in time, so the OS shut down assuming a Video error.

This is your current driver

Code:
 
atikmpag
start             end                 module name
fffff880`03e00000 fffff880`03e92000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Mon Sep 15 16:59:06 2014 (5417612A)
    CheckSum:         000964D0
    ImageSize:        00092000
Without your system specs, it is difficult to assess. But I would like you to reinstall your driver and maybe use a different version that worked for you. But I would like you to follow the instructions I am going to give below. It will help to ensure you that you have a clean install and also that you do not install things that you don't need and can conflict with other drivers in your system. The only thing you actually need is the display driver. Unless you actually need it, do not install the #D drivers, the audio drivers or the HDMI drivers. Those drivers are included in your Motherboard drivers.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from Latest AMD Catalyst Video Driver for Windows 7 . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial Drivers - Clean Left over Files after Uninstalling and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

You could also consider reducing the startup programs you have starting with Windows now. Windows does not need anything to start with it, other than your anti Virus and maybe the sidebar programs. This is what starts up with your OS now

Code:
Caption         Command                                                                          User                           
Sidebar         %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun                              NT AUTHORITY\SERVIZIO LOCALE   
Sidebar         %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun                              NT AUTHORITY\SERVIZIO DI RETE  
Dropbox         Dropbox.lnk                                                                      Tia-PC\Tia                     
Steam           "E:\Programmi\Steam\Steam.exe" -silent                                           Tia-PC\Tia                     
PCShowServer    "C:\Users\Tia\AppData\Local\Sky Italia\Sky Go Player\PCShowServerPMWrapper.exe"  Tia-PC\Tia                     
RtHDVCpl        C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s                               Public                         
AtherosBtStack  "C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe"                            Public                         
AthBtTray       "C:\Program Files (x86)\Bluetooth Suite\AthBtTray.exe"                           Public
Thia will tell you how to change it Startup Programs - Change Please scroll down to the one labeled Method Three Through System Configuration (msconfig). If there is anything you don't understand or if you have questions, please feel free to ask.
My System SpecsSystem Spec
21 May 2015   #3
skunky30

windows 7 home premium 64bit
 
 

Thanks! I did everything you told me. I will see what happend
My System SpecsSystem Spec
.

21 May 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

OK, great, just let me know. Also, be sure your SSD has the latest firmware update. Crucial SSD Firmware Updates
My System SpecsSystem Spec
Reply

 BSOD video_tdr_error




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