Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Reboot at random times - IRQL_NOT_LESS_OR_EQUAL - ntoskrnl.exe

08 Jun 2015   #31
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

More information is good but the log is necessary.


My System SpecsSystem Spec
.
08 Jun 2015   #32
gregrocker

 

So is the latest installation the Clean Reinstall Windows 7 and did you follow those steps closely enough that you know you have a perfect install?

You can go over the install thoroughly using the Troubleshooting Steps for Windows 7 if you want.

However the way to test if a restart like that is due to the OS or hard drive is to remove it and run with a boot disk for awhile to see if it replicates. If not then you know your HD and OS are good.

You can enter BIOS setup to see if there's a way to disable the hard drive temporarily. Check each tab for the HD listing, usually by its Serial or Model number. If you have not yet done so you can also test the hard drive using the maker's HD Diagnostic followed by full Disk Check or you can wait to see if it is absolved.

If you need to physically disconnect the hard drive here is how its done on that model line:

My System SpecsSystem Spec
08 Jun 2015   #33
jmom

Windows 7 Home Premium 64bit
 
 

Thanks, gregrocker!

My plan is to first do the get the Windows activation log as requested by Layback Bear, and then to perform the steps in your post. Please don't think I'm ignoring you!
My System SpecsSystem Spec
.

08 Jun 2015   #34
jmom

Windows 7 Home Premium 64bit
 
 

Here is the MGADTool output:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-W4XQ6-448YD-36X63
Windows Product Key Hash: 8d+9OdnfsSyEKv+BFfaVDJFoEak=
Windows Product ID: 00359-OEM-9800864-93227
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {4CDDC95E-9481-4AE4-A5AE-ACF5EAA51D8F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Enterprise 2007 - 101 Not Activated
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4CDDC95E-9481-4AE4-A5AE-ACF5EAA51D8F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-36X63</PKey><PID>00359-OEM-9800864-93227</PID><PIDType>8</PIDType><SID>S-1-5-21-1191030614-3274240475-845866864</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.61</Version><SMBIOSVersion major="2" minor="4"/><Date>20091119000000.000000+000</Date></BIOS><HWID>9D483207018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ABDA6F2D1B466CE</Val><Hash>3p8LvDh11Qhdx1uwnoP9ekmfmfY=</Hash><Pid>81599-871-7843427-65320</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="44" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/><App Id="BA" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-008-693227-02-1033-7601.0000-1542015
Installation ID: 017061578995733174073944457310767315680045652715040723
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 36X63
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/8/2015 5:49:30 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:4:2015 10:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GHOP3xqQq16f1xVdmmeRnISsiYmi0bK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INSYDE
FACP HPQOEM SLIC-MPC
HPET INSYDE SLIC-MPC
BOOT INSYDE INSYDE
MCFG INSYDE
ASF! INTEL HCG
SLIC HPQOEM SLIC-MPC
SSDT INTEL SataAhci
SSDT INTEL SataAhci
My System SpecsSystem Spec
08 Jun 2015   #35
jmom

Windows 7 Home Premium 64bit
 
 

Couple more pieces of information.

I took the battery out and replaced it and vacuumed the bottom of the laptop (not too close) this morning.

I did un-select the recovery option to automatically restart earlier today (so it will not automatically restart) - per suggestion from the Microsoft site link mentioned in an earlier post.

Famous last words, but there have been no reboots the entire day (since 5:14pm last night, so a little over 24 hours).

I will wait to hear back on whether I should proceed with the suggestions from gregrocker.

Thanks!
My System SpecsSystem Spec
08 Jun 2015   #36
gregrocker

 

Go ahead and wait to see if the problem is solved.
My System SpecsSystem Spec
09 Jun 2015   #37
jmom

Windows 7 Home Premium 64bit
 
 

Ok - thanks. I will report back.

As of now, it's been about 37 hours since the last reboot.
My System SpecsSystem Spec
09 Jun 2015   #38
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

It's me; I haven't forgot just needed a friend to look at the log.

Your log look good.

I would try a reboot or a shut down/Start a couple times a day and see if it causes problems.
Please keep us informed.

If you have a Intel CPU you could monitor your temp with Real Temp. I don't know how good it works with AMD.

Take a read here.

Real Temp - CPU temperature monitoring
My System SpecsSystem Spec
09 Jun 2015   #39
jmom

Windows 7 Home Premium 64bit
 
 

Thanks, Layback Bear.

Unfortunately I just found out the laptoop rebooted twice this morning 9 and 9:44am -- Event 41.

So I will proceed with gregrocker's suggestion (will try anyway) and post back if I need help (which is likely).

Thanks
My System SpecsSystem Spec
09 Jun 2015   #40
gregrocker

 

Is it possible Updates are queued requiring a reboot? These sometimes go awry and can also force restart.

If in doubt turn off Automatic Updates to test this.
My System SpecsSystem Spec
Reply

 Reboot at random times - IRQL_NOT_LESS_OR_EQUAL - ntoskrnl.exe




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
New Computer freezes at random times. No BSOD, no reboot.
Hello. I bought a new computer and it freezes at random times. It happens 1-5 times / day and it's really annonying. It does not reboot, there is no BSOD, it just freezes. Before reinstalling windows, it used to show some BSOD. I got just 1 BSOD after reinstalling windows. I attached some logs....
BSOD Help and Support
BSOD at random times, error 0x00000a (IRQL_NOT_LESS_OR_EQUAL)
Hello, For a few weeks now I have been getting BSOD's, sometimes three a day, sometimes none for a few days. I re-installed windows (my boyfriend did actually, he knows lots more about computers than I do), but they still keep coming now and then. That's why he told me to ask for some assistance...
BSOD Help and Support
BSOD at random times. ntoskrnl.exe
Laptop keeps crashing at what seems random intervals. At first i thought it was the Wireless adapter but updating it did nothing. So hopefully one of you fine people will be able to figure it out :) Dumps attached. Thanks,
BSOD Help and Support
BSOD, IRQL_NOT_LESS_OR_EQUAL, seemingly random times, Win7 64 bit
I've been frequently getting a BSOD error over the past few weeks. The message it gives is IRQL_NOT_LESS_OR_EQUAL. The bluescreen message doesn't persist long enough for me to recall much beyond that. I can't seem to find any specific pattern to the occurrence: sometimes it happens while I'm...
BSOD Help and Support
BSOD at random times even when idle, mostly IRQL_NOT_LESS_OR_EQUAL
Hey all. I just got finished with a new pc build and after installing my video card i've been receiving BSODs at random. I suspect driver issues, but I really wouldn't know for sure. I'm including all the information below. I'd reaaaaally appreciate some help, been tearing my hair out over this.
BSOD Help and Support
0x0000000a + IRQL_NOT_LESS_OR_EQUAL ntoskrnl.exe random BSOD, help :S
Dumps : Installed today quite lot things, but it happened when playing Starcraft 2, and i had Intel extreme tuning utility, HD 4000 OCed from 1150Mhz to 1300 which accordingly to Overclocking Intel’s HD 4000 | SemiAccurate should be stable. Then i disabled it, running at standard 1150mhz played...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:57.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App