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Windows 7: Reboot at random times - IRQL_NOT_LESS_OR_EQUAL - ntoskrnl.exe

19 May 2015   #1
jmom

Windows 7 Home Premium 64bit
 
 
Reboot at random times - IRQL_NOT_LESS_OR_EQUAL - ntoskrnl.exe

Hi,

I have an HP G60-553NR Notebook computer running Windows 7 Home Edition 64 bit, purchased in 2007.

About 2 months ago, it started randomly rebooting. I thought it was a driver issue based on a brief analysis of the minidump files, but couldn't nail down which driver. So I figured it was time to do a full recovery to speed it up anyway. So after doing a Windows recovery (and having some issues), it is still randomly rebooting, even before performing any Windows Updates!. Since then I have performed some Windows updates as well and the rebooting is still occurring. Note it is fine in Safe Mode.

Note that I had to use the HP F11 recovery option (using Recovery partition) as I have no recovery disks. I have also performed memory and disk diagnostics with no issues found.

I collected the BSOD data as stated by the post and am uploading it here.

I'm attaching 2 zip files as one collected more files and I'm not sure which is more useful (the earlier zip has more files).

Please let me know what this might be. My next step is to order Recovery disks, or try to install Windows 7 from some other place.

Thanks!


My System SpecsSystem Spec
.
20 May 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats including BSODs.
Code:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17795.amd64fre.win7_gdr.150318-1623
Report us for any further BSOD after installing Service pack 1.


EDIT:
Quote   Quote: Originally Posted by jmom View Post
Hi,

I have an HP G60-553NR Notebook computer running Windows 7 Home Edition 64 bit, purchased in 2007.
Windows 7 released on July 22, 2009. Are you sure about the year, 2007?
___________________________________________________
Code:
BugCheck A, {105bfdf18, 2, 1, fffff80002f62177}

*** WARNING: Unable to verify timestamp for ACPI.sys
*** ERROR: Module load completed but symbols could not be loaded for ACPI.sys
Probably caused by : pci.sys ( pci!PciDispatchPnpPower+146 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
01 Jun 2015   #3
jmom

Windows 7 Home Premium 64bit
 
 

Thanks for the reply and sorry for the delay!

I had installed Microsoft Security Essentials right away to ensure the computer was protected. I went ahead and installed SP1 and still the laptop continued to reboot.

I was able to get a hold of the Recovery disks and reinstalled from those over the weekend, but that did not help -- it still continues to reboot. Note I did not connect to the internet so should not be vulnerable to any malware/viruses/etc.

I also ran the memtest486 for 8+ passes with no errors. Note there was no rebooting during this time (many many hours).

I have set up the system to create minidump files but am not getting any. When I log in to Windows, it generally reboots within a minute so I really can't even do anything anymore, except in safe mode.

Given the laptop is back at the factory state, and is still rebooting, does this lead towards a hardware issue?

Or is it still possible it's still a software issue, possibly with the D:\Recovery\ drive?

Any advice would be most appreciated!

UPDATE - I just turned on the Device Verifier and it rebooted eventually. There was a minidump file. Debug info attached. Maybe this will help? Note I have not connected to the internet at all since reinstalling Windows 7 as I figure there must be some indication of why it keeps rebooting now. Updating did not help earlier.

Thanks!
My System SpecsSystem Spec
.

02 Jun 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Service Pack 1 is still not seen in the data.

Microsoft Security Essentials is not there, too.

This BSOD is caused by Norton.
Code:
BugCheck A, {0, 2, 0, fffff80002a9ca83}

*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by : SRTSP64.SYS ( SRTSP64+328c0 )

Followup: MachineOwner
---------
Norton of 2009.
Code:
    Image name: SRTSP64.SYS
    Timestamp:        Tue Jun 23 08:15:21 2009
Please let me know what is going on. Why I am seeing so much discrepancies between your statement and your data.
My System SpecsSystem Spec
02 Jun 2015   #5
jmom

Windows 7 Home Premium 64bit
 
 

[It's all in the post above, but I understand it's kinda long! ]

Because after loading SP1, the reboots still were occurring. I was able to get the recovery disks, so reinstalled Windows from the disks since I thought it may be more reliable than the recovery partition. However the reboots are still occurring, and that's what the file is referring to.

I don't think I can even install SP1 due to the reboots happening right away.... I tried doing a Windows Update and it just reboots...

Thanks!
My System SpecsSystem Spec
02 Jun 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Clean Reinstall - Factory OEM Windows 7 ... do it.

If you can get a SP1 ISO, install that. Otherwise install without SP1 ISO, and install SP1 right after installation.

Dont install norton back.

See how it goes.
My System SpecsSystem Spec
02 Jun 2015   #7
jmom

Windows 7 Home Premium 64bit
 
 

Thanks for the info.

I got an iso but have a question about installing Windows. I tried it but think I picked the wrong partition (I picked Partition 2) and it ended up not working (had 2 Windows 7 installed and the new one failed).

I've uploaded a screenshot of the partitions.

Partition 1:SYSTEM does not have enough free space. Does this have the old Windows 7?


I don't want to screw up the BIOS/etc. and make the laptop unusable so please tell me what I should do here.

Should I use Partition 1 but Format it first to make more free space, or ???

HELP!
My System SpecsSystem Spec
03 Jun 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Back up the data of Disk 0 partition 2 elsewhere, externally following Copy & Paste - in Windows Recovery Console.

Now select all the partitions one by one, hit delete to delete the partitions, make the entire disc free.

Now, use the "NEW" button to create your partitions. Allow 120 to 150 GBs for windows (system) and keep the rest for data.

Install windows on the newly created (120 or 150 GB) partitions. During installation, it may create one more partition there (100 MB), if it is prompted to do so, accept it.
My System SpecsSystem Spec
03 Jun 2015   #9
jmom

Windows 7 Home Premium 64bit
 
 

Thanks.

One clarification - I already backed up all the data a few weeks ago before I did the initial attempt at recovery.

Is the backup of Disk 0 Partition 2 in order to save my personal data, or something related to Windows/drivers/etc.?

If it's for my personal data, I can just skip that as I've already done it, and it's all been wiped out by my multiple recovery attempts.

Thanks!
My System SpecsSystem Spec
03 Jun 2015   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If the personal data is backed up, that is enough. No need to back up anything from windows.
My System SpecsSystem Spec
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 Reboot at random times - IRQL_NOT_LESS_OR_EQUAL - ntoskrnl.exe




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