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Windows 7: BSOD including USB & Battery Issues

19 May 2015   #1
CorieMike

Windows 7 Professional 64-bit
 
 
BSOD including USB & Battery Issues

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000003
BCP2: FFFFFA80040E2B50
BCP3: 00000056646E6977
BCP4: FFFFFA80040E2B50
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\051915-45848-01.dmp
C:\Users\Geschke\AppData\Local\Temp\WER-73523-0.sysdata.xml

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Attachment 359674


Please help!

Corie :)


My System SpecsSystem Spec
.
19 May 2015   #2
CorieMike

Windows 7 Professional 64-bit
 
 

Also did an energy report, dont know if this will also help:

Power Efficiency Diagnostics Report

Computer Name GESCHKE-PC
Scan Time 2015-05-09T22:21:33Z
Scan Duration 60 seconds
System Manufacturer Dell Inc.
System Product Name XPS L501X
BIOS Date 07/26/2011
BIOS Version A08
OS Build 7601
Platform Role PlatformRoleMobile
Plugged In true
Process Count 120
Thread Count 1421
Report GUID {080cc547-b119-4907-b82c-a4a3f25f4074}
Analysis Results

Errors

System Availability Requests:System Required Request
The program has made a request to prevent the system from automatically entering sleep.
Requesting Process \Device\HarddiskVolume3\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

System Availability Requests:System Required Request
The program has made a request to prevent the system from automatically entering sleep.
Requesting Process \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe

System Availability Requests:System Required Request
The service has made a request to prevent the system from automatically entering sleep.
Requesting Service wuauserv

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Generic USB Hub
Host Controller ID PCI\VEN_8086&DEV_3B3C
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_8087&PID_0020
Port Path 1

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_3B3C
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_8086&PID_3B3C
Port Path

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Broadcom BCM2070 Bluetooth 3.0 USB Device
Host Controller ID PCI\VEN_8086&DEV_3B3C
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_0A5C&PID_21B2
Port Path 1,1
Battery:Last Full Charge (%)
The battery stored less than 40% of the Designed Capacity the last time the battery was fully charged.
Battery ID 292SANYODell
Design Capacity 93240
Last Full Charge 35675
Last Full Charge (%) 38
Warnings

Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 10000
Maximum Timer Period (100ns units) 156001

Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 6920
Requesting Process Path \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe

Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 3748
Requesting Process Path \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
CPU Utilization:Analysis Error
Analysis was partially unsuccessful. Some results are available, but they may be incomplete.
Information

Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 6920
Requesting Process Path \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume3\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\42.0.2311.135\chrome.dll
\Device\HarddiskVolume3\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll

Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 3748
Requesting Process Path \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume3\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume3\Windows\SysWOW64\d3d9.dll
\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\42.0.2311.135\libglesv2.dll
\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\42.0.2311.135\chrome_child.dll

Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM Balanced
Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}

Power Policy:Power Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality Balanced

Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Balance Video Quality and Power Savings

Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Balanced

Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
CPU Utilization:Processor utilization is low
The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.
Average Utilization (%) 0.00
Battery:Battery Information
Battery ID 292SANYODell
Manufacturer SANYO
Serial Number 292
Chemistry LION
Long Term 1
Design Capacity 93240
Last Full Charge 35675

Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true

Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.

Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle (C) State Count 3
Performance (P) State Count 13
Throttle (T) State Count 8
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle (C) State Count 3
Performance (P) State Count 13
Throttle (T) State Count 8


Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle (C) State Count 3
Performance (P) State Count 13
Throttle (T) State Count 8

Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle (C) State Count 3
Performance (P) State Count 13
Throttle (T) State Count 8


Regards
Corie
My System SpecsSystem Spec
19 May 2015   #3
CorieMike

Windows 7 Professional 64-bit
 
 

Two more errors. See attached.

Would really appreciate your assistance!

Corie
My System SpecsSystem Spec
.

20 May 2015   #4
CorieMike

Windows 7 Professional 64-bit
 
 
BSOD: New BCCode Error

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 00000000000008AD
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF800030A6604
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\052015-33134-01.dmp
C:\Users\Geschke\AppData\Local\Temp\WER-63913-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
My System SpecsSystem Spec
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 BSOD including USB & Battery Issues




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