BSOD including USB & Battery Issues


  1. Posts : 4
    Windows 7 Professional 64-bit
       #1

    BSOD including USB & Battery Issues


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 19
    BCP1: 0000000000000003
    BCP2: FFFFFA80040E2B50
    BCP3: 00000056646E6977
    BCP4: FFFFFA80040E2B50
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\051915-45848-01.dmp
    C:\Users\Geschke\AppData\Local\Temp\WER-73523-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Attachment 359674


    Please help!

    Corie :)
      My Computer


  2. Posts : 4
    Windows 7 Professional 64-bit
    Thread Starter
       #2

    Also did an energy report, dont know if this will also help:

    Power Efficiency Diagnostics Report

    Computer Name GESCHKE-PC
    Scan Time 2015-05-09T22:21:33Z
    Scan Duration 60 seconds
    System Manufacturer Dell Inc.
    System Product Name XPS L501X
    BIOS Date 07/26/2011
    BIOS Version A08
    OS Build 7601
    Platform Role PlatformRoleMobile
    Plugged In true
    Process Count 120
    Thread Count 1421
    Report GUID {080cc547-b119-4907-b82c-a4a3f25f4074}
    Analysis Results

    Errors

    System Availability Requests:System Required Request
    The program has made a request to prevent the system from automatically entering sleep.
    Requesting Process \Device\HarddiskVolume3\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

    System Availability Requests:System Required Request
    The program has made a request to prevent the system from automatically entering sleep.
    Requesting Process \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe

    System Availability Requests:System Required Request
    The service has made a request to prevent the system from automatically entering sleep.
    Requesting Service wuauserv

    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name Generic USB Hub
    Host Controller ID PCI\VEN_8086&DEV_3B3C
    Host Controller Location PCI bus 0, device 26, function 0
    Device ID USB\VID_8087&PID_0020
    Port Path 1

    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_8086&DEV_3B3C
    Host Controller Location PCI bus 0, device 26, function 0
    Device ID USB\VID_8086&PID_3B3C
    Port Path

    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name Broadcom BCM2070 Bluetooth 3.0 USB Device
    Host Controller ID PCI\VEN_8086&DEV_3B3C
    Host Controller Location PCI bus 0, device 26, function 0
    Device ID USB\VID_0A5C&PID_21B2
    Port Path 1,1
    Battery:Last Full Charge (%)
    The battery stored less than 40% of the Designed Capacity the last time the battery was fully charged.
    Battery ID 292SANYODell
    Design Capacity 93240
    Last Full Charge 35675
    Last Full Charge (%) 38
    Warnings

    Platform Timer Resolution:Platform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
    Current Timer Resolution (100ns units) 10000
    Maximum Timer Period (100ns units) 156001

    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 6920
    Requesting Process Path \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 3748
    Requesting Process Path \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
    CPU Utilization:Analysis Error
    Analysis was partially unsuccessful. Some results are available, but they may be incomplete.
    Information

    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 6920
    Requesting Process Path \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Calling Module Stack \Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll
    \Device\HarddiskVolume3\Windows\SysWOW64\winmm.dll
    \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\42.0.2311.135\chrome.dll
    \Device\HarddiskVolume3\Windows\SysWOW64\kernel32.dll
    \Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll

    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 3748
    Requesting Process Path \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Calling Module Stack \Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll
    \Device\HarddiskVolume3\Windows\SysWOW64\winmm.dll
    \Device\HarddiskVolume3\Windows\SysWOW64\d3d9.dll
    \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\42.0.2311.135\libglesv2.dll
    \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\42.0.2311.135\chrome_child.dll

    Power Policy:Active Power Plan
    The current power plan in use
    Plan Name OEM Balanced
    Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}

    Power Policy:Power Plan Personality (On Battery)
    The personality of the current power plan when the system is on battery power.
    Personality Balanced

    Power Policy:Video Quality (On Battery)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Balance Video Quality and Power Savings

    Power Policy:Power Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.
    Personality Balanced

    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Optimize for Video Quality
    CPU Utilization:Processor utilization is low
    The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.
    Average Utilization (%) 0.00
    Battery:Battery Information
    Battery ID 292SANYODell
    Manufacturer SANYO
    Serial Number 292
    Chemistry LION
    Long Term 1
    Design Capacity 93240
    Last Full Charge 35675

    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported false
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true

    Platform Power Management Capabilities:Adaptive Display Brightness is supported.
    This computer enables Windows to automatically control the brightness of the integrated display.

    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 0
    Idle (C) State Count 3
    Performance (P) State Count 13
    Throttle (T) State Count 8
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 1
    Idle (C) State Count 3
    Performance (P) State Count 13
    Throttle (T) State Count 8


    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 2
    Idle (C) State Count 3
    Performance (P) State Count 13
    Throttle (T) State Count 8

    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 3
    Idle (C) State Count 3
    Performance (P) State Count 13
    Throttle (T) State Count 8


    Regards
    Corie
      My Computer


  3. Posts : 4
    Windows 7 Professional 64-bit
    Thread Starter
       #3

    Two more errors. See attached.

    Would really appreciate your assistance!

    Corie
      My Computer


  4. Posts : 4
    Windows 7 Professional 64-bit
    Thread Starter
       #4

    BSOD: New BCCode Error


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a
    BCP1: 00000000000008AD
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF800030A6604
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\052015-33134-01.dmp
    C:\Users\Geschke\AppData\Local\Temp\WER-63913-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
      My Computer


 

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