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Windows 7: System service exception BSOD playing Starcraft 2

24 May 2015   #41
JTMoney66

Windows 7 Ultimate 64-bit
 
 

Hi Boozad, I don't think I can load disk management since I cannot load Windows.

Is there an equivalent version of disk management that I can show you from the recovery command prompt? I am still puzzled by the X:\ drive thing.


My System SpecsSystem Spec
.
24 May 2015   #42
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ah - you're still using the Recovery environment? I'd forgotten!
That explains why you're in the D drive
WinRE re-enumerates the drivers starting at the drive attached to SATA1 - then SATA2, which isn't quite the same way that Windows enumerates them.

Here's the partial text of what I suspect is the major error in the CBSPersist log...
Code:
  Pin (3): flags: 0 tlc: [Microsoft-Windows-InternetExplorer-Optional-Deployment-LanguagePack, Version = 10.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b1
2015-05-20 10:25:30, Info                  CSI    95} name: [l:258{129}]"Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~10.2.9200.16521.Internet-Explorer-Optional-amd64" ncdata: [l:0]"") thumbprint: [l:128{64}]"aea94af8f2ec8788102202116b6251de6d13e1726c4403eaf5986a4ae6c13ac6"
  Pin (3): flags: 0 tlc: [Microsoft-Windows-InternetExplorer-OOB-Deployment-LanguagePack, Version = 10.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:222{111}]"Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~en-US~10.2.9200.16521.Internet-Explorer-amd64" ncdata: [l:0]"") thumbprint: [l:128{64}]"1535fd9c1be0bfb528f8dbb83b8fe84451c1b6d105885303cc6c4ddc07ee2d89"
  Pin (3): flags: 0 tlc: [Microsoft-Windows-ImageBasedSetup-IE-Base-Deployment-Downlevel-LanguagePack, Version = 6.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:326{163}]"Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~en-US~6.2.9200.16521.Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel" ncdata: [l:0]"") thumbprint: [l:128{64}]"ff9aa9ea38e0ce01759684fa9d57b567aeab7fdf3c882df518f64d2dfb9d776b"
2015-05-20 10:25:30, Info                  CSI    00000142 Component change list: 
2015-05-20 10:25:30, Info                  CSI    00000143 Couldn't find the hash of component: Microsoft-Windows-IE-Setup, Version = 10.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\0c6d6271c492dbe94a394913ac537a1c5f63d3eb621657efcd2dea91c44fac18.cat".
2015-05-20 10:25:30, Error                 CSI    00000144@2015/5/20:17:25:30.801 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2015-05-20 10:25:31, Error                 CSI    00000145 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #3942290# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
Please upload the following file (if you can find it!)
Windows\WinSxS\Catalogs\0c6d6271c492dbe94a394913ac537a1c5f63d3eb621657efcd2dea91c44fac18.cat

If you don't find it, please run the following command

DIR D:\Windows\SoftwareDistribution\0c6d627*.* /S

and post the results....

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
24 May 2015   #43
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Quote   Quote: Originally Posted by JTMoney66 View Post
Hi Boozad, I don't think I can load disk management since I cannot load Windows.

Is there an equivalent version of disk management that I can show you from the recovery command prompt? I am still puzzled by the X:\ drive thing.
Ignore me, I'd forgotten you weren't booting into Windows. Carry on following Noel.
My System SpecsSystem Spec
.

24 May 2015   #44
JTMoney66

Windows 7 Ultimate 64-bit
 
 

Yes. I am in the recovery console. I am using a USB drive to transfer files via my laptop.

I cannot find the file you mentioned and I typed it exactly. When I typed the second command, I am reading "Volume in drive D has no label. Volume Serial Number: C2EE-0919 File Not Found". If this is related to Internet explorer, I remember whenever I tried to use windows update to install IE10 the update failed.
My System SpecsSystem Spec
24 May 2015   #45
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

What actually happens if you attempt to boot to normal WIndows?
What errors do you get when you run a Startup repair?
My System SpecsSystem Spec
24 May 2015   #46
JTMoney66

Windows 7 Ultimate 64-bit
 
 

Startup Repair says "Startup Repair could not detect a problem"

If I attempt to boot to normal Windows, right after the "Starting Windows" screen (just before the Windows login screen), the BSOD pops up and automatically reboots.
My System SpecsSystem Spec
24 May 2015   #47
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That does sound like drivers to me - do you get the same behaviour if you not to Safe Mode or Safe Mode with Command Prompt?
My System SpecsSystem Spec
24 May 2015   #48
JTMoney66

Windows 7 Ultimate 64-bit
 
 

Yes, all safe modes load up until "classpnp.sys" then goes to the same BSOD and reboots.
My System SpecsSystem Spec
24 May 2015   #49
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Boozad is probably a better helper for you than me, in that case -
My System SpecsSystem Spec
24 May 2015   #50
JTMoney66

Windows 7 Ultimate 64-bit
 
 

Would it help if I use my Windows cd to do a repair install?

Edit: Ah, nevermind. Apparently you can only do a repair install from within Windows.
My System SpecsSystem Spec
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 System service exception BSOD playing Starcraft 2




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