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Windows 7: System service exception BSOD playing Starcraft 2

26 May 2015   #71
JTMoney66

Windows 7 Ultimate 64-bit
 
 

Here I have attached a photo of the detail disk results. This is for sure the only disk with a Windows 7 installation.

I have not tried startup repair with all other disks removed. I had 3 or so other external drives that I removed at the beginning of this. I could try that if needed. Hopefully the picture will provide some clues.

Please let me know your suggestions. Thank you.


My System SpecsSystem Spec
.
27 May 2015   #72
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi JTMoney66.

I am sorry that I am asking, probably you have provided the info earlier but I am missing it, but are you getting stop 0x6B during windows installation?

And, hopefully you are attempting to install windows on the 120 GB Corsair Force GT, as it was?

If the aboves are right, then ......

1. Boot into the BIOS. Check it thoroughly ... wherever it is UEFI, set it to Legacy in the BIOS. Then attempt another clean reinstall. Does it still fail?

2. Open the computer. Check the cablings. If possible, apply new SATA cables. Then attempt the installation again.

3. If it still fails, attempt to install windows on any other HDD or SSD.

Let us know at this point.
My System SpecsSystem Spec
27 May 2015   #73
JTMoney66

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Hi JTMoney66.

I am sorry that I am asking, probably you have provided the info earlier but I am missing it, but are you getting stop 0x6B during windows installation?
No problem, I already have Windows installed, but I am getting the stop error when trying to load into Windows (right after the Windows starting screen and before the login screen)

Quote   Quote: Originally Posted by Arc View Post
And, hopefully you are attempting to install windows on the 120 GB Corsair Force GT, as it was?
Correct it should be installed on that drive. However, I have a new drive that I would like to reinstall Windows on, so that I don't have to lose all my files from the 120GB drive.


Quote   Quote: Originally Posted by Arc View Post
If the aboves are right, then ......

1. Boot into the BIOS. Check it thoroughly ... wherever it is UEFI, set it to Legacy in the BIOS. Then attempt another clean reinstall. Does it still fail?
I did not see anything anywhere labeled UEFI or Legacy except on my bootable USB drive but I am not booting it as UEFI, I select the basic option. I checked the whole BIOS. It is version 1604 for the Sabertooth 990FX MB.

Quote   Quote: Originally Posted by Arc View Post
2. Open the computer. Check the cablings. If possible, apply new SATA cables. Then attempt the installation again.
I just received new SATA cables (with my new drive) and I'll be replacing all of them.

Quote   Quote: Originally Posted by Arc View Post
3. If it still fails, attempt to install windows on any other HDD or SSD.

Let us know at this point.
I think I will just install Windows on my new SSD (it is 250GB) if the new cables don't fix the problem right away.
My System SpecsSystem Spec
.

27 May 2015   #74
JTMoney66

Windows 7 Ultimate 64-bit
 
 

Ok, I replaced the SATA cables, installed the 250GB drive and temporarily disconnected the 90GB drive. I restarted and tried to boot from the 120GB drive and now it says BOOTMGR is missing, press Ctrl-Alt-Del to restart.
My System SpecsSystem Spec
27 May 2015   #75
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Go into bios and make sure the 1st boot device is your 120Gb drive.
My System SpecsSystem Spec
27 May 2015   #76
JTMoney66

Windows 7 Ultimate 64-bit
 
 

The 120GB drive is set as first in the boot order in the BIOS. I also tried pressing F8 at startup and selecting it from the boot menu there. I checked and all the new SATA cables are secure and the power cable is secure. According to the motherboard, they are connected to the correct SATA3 ports.

I checked diskpart and it showed my 120GB drive and my oldest drive (a HDD) in the system both have 0 bytes of free space which should not be true. However, it showed the new 250GB drive as having 232GB of free space. Those are the 3 drives currently connected since my 90GB drive is disconnected.

A quick background of the timeline of my Windows installations is as follows:

originally had Windows Vista on my HDD --> upgraded to Win7 on 90GB SSD --> reinstalled Win7 on 120GB SSD (for more space). The old Windows installations were supposedly cleaned up and I remember using system cleanup to remove the old Windows installation to clear up some disk space.
My System SpecsSystem Spec
27 May 2015   #77
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

So it is not the boot failure caused by UEFI and MBR mismatch. Nice.

It is also nice that you have changed the SATA cables. (all of them hopefully?)

Now follow post #75 by essenbe and do one more thing:
Quote:
Do you have access to another computer right now? If so, download Partition wizard Bootable CD (the last one in the link). Burn it in a blank CD or in a USB flash stick.

Boot into Partition Wizards GUI following this instructions. When you are on the last screen, take a camera snap of the screen and upload the snap here.
Screenshots and Files - Upload and Post in Seven Forums

We need to see the partitions and parameters.
We need this.

Two major possibilities are still remained. The first one is a missing boot file (generally caused by two causes, either the MBR is corrupt or the right partition on the first boot disk is not marked as active; the above will tell about it.

On another way: You tried to perform a clean reinstall as it seemed. So that should wipe the boot files up. In that case, disconnect all the other discs than the 120 GB SSD (SATA and USB; must in this case), perform a clean reinstall, when done, add the other discs back.

If still the clean reinstall does not end without a BSOD, unfortunately (as for the second possibility of the origin of the issue, a corrupt/bad disc) you will need to install windows on any other disc.
My System SpecsSystem Spec
27 May 2015   #78
JTMoney66

Windows 7 Ultimate 64-bit
 
 

Hi Arc, I have not tried a clean reinstall yet. I only used my bootable USB Win7 install to try and run startup repair.

I will try the partition wizard and get back to you with a screenshot. Sorry if I missed this in the previous instructions.

I would prefer not to do a clean reinstall on the 120GB drive because it has several files I need, and it would be a hassle to copy them all via command prompt to a backup. I don't mind going ahead and doing a clean install on the 250GB drive, especially if that has a higher chance of success.
My System SpecsSystem Spec
27 May 2015   #79
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by JTMoney66 View Post

I would prefer not to do a clean reinstall on the 120GB drive because it has several files I need, and it would be a hassle to copy them all via command prompt to a backup.
Command Prompt? No.
Copy & Paste - in Windows Recovery Console
Backing up the files are not a big deal.

Quote   Quote: Originally Posted by JTMoney66 View Post
I don't mind going ahead and doing a clean install on the 250GB drive, especially if that has a higher chance of success.
If the attempt to install windows on the SSD (with all the other discs disconnected) fails again, then you will need to install windows on that one, because this failing attempt will confirm the biggest cause of a stop 0x6B, a failing disc.
My System SpecsSystem Spec
27 May 2015   #80
JTMoney66

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by Arc View Post
So it is not the boot failure caused by UEFI and MBR mismatch. Nice.

It is also nice that you have changed the SATA cables. (all of them hopefully?)
Yes, I only have 3 new SATA cables so that is why I disconnected the 90GB drive, so that the remaining drives that are connected would have new SATA cables (the 120GB SSD, the 250GB SSD, and the ~400GB HDD).

Quote   Quote: Originally Posted by Arc View Post
Now follow post #75 by essenbe and do one more thing:
Quote:
Do you have access to another computer right now? If so, download Partition wizard Bootable CD (the last one in the link). Burn it in a blank CD or in a USB flash stick.

Boot into Partition Wizards GUI following this instructions. When you are on the last screen, take a camera snap of the screen and upload the snap here.
Screenshots and Files - Upload and Post in Seven Forums

We need to see the partitions and parameters.
We need this.
I will get on this asap and post the results. I do have access to my laptop, but it is Windows 8. Hopefully that won't be a problem.

Quote   Quote: Originally Posted by Arc View Post
Two major possibilities are still remained. The first one is a missing boot file (generally caused by two causes, either the MBR is corrupt or the right partition on the first boot disk is not marked as active; the above will tell about it.
I don't know about the MBR being corrupt (I guess that is a possibility). To the 2nd possibility: I actually already tried marking the partition on the boot disk as active in diskpart, and got the same BSOD stop 0x06B. Perhaps it was not the right partition, however.

Quote   Quote: Originally Posted by Arc View Post
On another way: You tried to perform a clean reinstall as it seemed. So that should wipe the boot files up. In that case, disconnect all the other discs than the 120 GB SSD (SATA and USB; must in this case), perform a clean reinstall, when done, add the other discs back.

If still the clean reinstall does not end without a BSOD, unfortunately (as for the second possibility of the origin of the issue, a corrupt/bad disc) you will need to install windows on any other disc.
I will go ahead and disconnect all the SATA cables from other drives besides the 120GB SSD.

Quote   Quote: Originally Posted by Arc View Post
If the attempt to install windows on the SSD (with all the other discs disconnected) fails again, then you will need to install windows on that one, because this failing attempt will confirm the biggest cause of a stop 0x6B, a failing disc.
I would be a bit shocked if the disc was failing but obviously I can't rule it out yet. It gets significant (filtered) air flow so heat shouldn't be an issue, it is only ~2 years old and it's an SSD which I wouldn't expect to fail so quickly. And I periodically use compressed air to remove dust buildup in my case. Additionally, in the command prompt I can access and cd to the 120GB drive's directories and view all of the files. So from that I assumed the drive was ok, it just couldn't boot.
My System SpecsSystem Spec
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 System service exception BSOD playing Starcraft 2




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