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Windows 7: BSOD When i watch video or play game on steam

22 May 2015   #1
Sukuruji

window 7 ultimate 64bit
 
 
BSOD When i watch video or play game on steam

Hello,

I am getting BSOD all time when i watching video or play on steam
attach file zip with dump file.


My System SpecsSystem Spec
.
22 May 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, Sukuruji and welcome to the forums. I will try to help you. Could you possibly give any more information on your problem. Also, please tell me if you have installed any new hardware or software just before this started. This is what I am getting from your dump files.

Code:
 
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa800777f028, ba000000, 52000402}
Probably caused by : GenuineIntel
Followup: MachineOwner

Code:
 
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error condition.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800777f028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
 
BUGCHECK_STR:  0x124_GenuineIntel
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  steamwebhelper
A stop code 0X124 is a generic hardware error, meaning some piece of hardware has failed or is failing. It can also be a bad driver which is causing a piece of hardware to act as if it is failing.

Have you had any problems with any hardware or drivers? Any information you could give us about the cause would help a lot. We otherwise have to run a series of tests to try and find out which piece of hardware it is. It would be helpful if you could more completely fill in your system specs. We often have to look up components and Manufacturer and Model is necessary to do that. Please also add your PSU and CPU cooler to that.

Please use some software to monitor your GPU and CPU temps for us, and let us know temps when at idle and when under stress. if you don't have that software, I can suggest some if you need me to. Also, please
open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
22 May 2015   #3
Sukuruji

window 7 ultimate 64bit
 
 

I formatted and reinstalled window today for try to fix BSOD but nothing,I have already installed all new driver.
pc spec
I7 4770k
mother board Msi Gaming 5
Video card : GTX 970

for stress test idk what program i have to use
My System SpecsSystem Spec
.

22 May 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

What were the results of the scan I asked about? Have you installed any hardware recently?
My System SpecsSystem Spec
23 May 2015   #5
Sukuruji

window 7 ultimate 64bit
 
 

Nope I have not installed any recently hardrive.
sfc /scannow result : i have try 3 time and all time give me :impossible to repair files damaged.
attach cbs file
My System SpecsSystem Spec
23 May 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Please upload the CBS files here. Copy them (provide administrator password if necessary) Paste them to your desktop, right click and select send to then compressed zip folder. Then upload that zip folder with your next post. This will tell you how. Screenshots and Files - Upload and Post in Seven Forums OK, I found it now, so never mind.
My System SpecsSystem Spec
23 May 2015   #7
Sukuruji

window 7 ultimate 64bit
 
 

Right? i can't make screen because file is too long
My System SpecsSystem Spec
23 May 2015   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Are you saying the file is too large? You can break them in parts and upload them here or upload them to either OneDrive or Dropbox and make them public and give us the link. I have asked for someone else to come look at them.
My System SpecsSystem Spec
23 May 2015   #9
Sukuruji

window 7 ultimate 64bit
 
 

My System SpecsSystem Spec
23 May 2015   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

OK, thanks. I have asked for help reading the files. We'll have to wait until someone arrives.
My System SpecsSystem Spec
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 BSOD When i watch video or play game on steam




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