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Windows 7: Random BSOD possibly related to Kernel-Power

22 May 2015   #1
th3r3n3g4d3

Windows 7 Home Premium 64-bit
 
 
Random BSOD possibly related to Kernel-Power

I have been getting random BSODs for weeks now.

There does not seem to be a rhyme or reason to it. It occurs at random, and will sometimes go to a BSOD or hang my computer to unresponsiveness.

I believe i may have fixed the MSEOOBE issue (Microsoft Security Client OOBE" stopped due to the following error: 0xC000000D) that I had in my event viewer but the issue still seems to keep occuring and its becoming frustrating.

My system specs are in the appropriate forum section. I have attached the BSOD information as requested. Hoping for some help on the matter and am grateful for the help in advance.


My System SpecsSystem Spec
.
23 May 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
BugCheck A, {3db2f08, 2, 0, fffff800032f0cfc}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the result. If possible, a camera snap of the memtest86+ screen before closing the program would be nice.
My System SpecsSystem Spec
25 May 2015   #3
th3r3n3g4d3

Windows 7 Home Premium 64-bit
 
 

Thanks for that. Ive gone through that and its brought me 0 errors through 13 passes.

My System SpecsSystem Spec
.

25 May 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Nice.

Now let us search for another possible cause of the memory corruption, any driver passing bad information to the memory. So enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
25 May 2015   #5
th3r3n3g4d3

Windows 7 Home Premium 64-bit
 
 

Ive just set it up and restarted the computer and immediately got a BSOD on reboot... appears to be related to "ksaud.sys". I cant seem to find the minidump file.



The computer then rebooted and windows is working fine in normal mode for now.
My System SpecsSystem Spec
26 May 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

ksaud is Creative USB Audio Driver.
Code:
01/08/2012 9:18:35 PM  C:\Windows\system32\drivers\ksaud.sys
You are using a USB Sound Blaster HD. Update its driver from Creative's site.
My System SpecsSystem Spec
26 May 2015   #7
th3r3n3g4d3

Windows 7 Home Premium 64-bit
 
 

Ok we shall see if the updated drivers will work. For reference i've downloaded these.

Creative Worldwide Support

Fingers crossed!
My System SpecsSystem Spec
26 May 2015   #8
th3r3n3g4d3

Windows 7 Home Premium 64-bit
 
 

So the issue still remains. Ive downloaded the most up to date driver, tried plugging it into a different usb port, tried a few other things, and was still getting the BSOD ksaud.sys.

So I just figured "what the hell lets just unplug it"... with the USB unplugged ive just received a new BSOD which appears to be memory related:



Ive opened up the case and checked to ensure the ram sticks were still within the slot, which they were properly secured. I gave it a good clean up (there was tons of dust inside). Ive also taken out each of the 3 sticks out ram out of the slots, cleaned them, cleaned the slots, and put them back in at different locations. Still getting the ksaud.sys error. Have not received the memory_management error since but have the USB sound card unplugged

DV is still enabled.
My System SpecsSystem Spec
27 May 2015   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If you remove the USB Sound Blaster HD, how it goes? Can you try removing it?
My System SpecsSystem Spec
27 May 2015   #10
th3r3n3g4d3

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Arc View Post
If you remove the USB Sound Blaster HD, how it goes? Can you try removing it?
USB Sound blaster in, and with Verifier on, it crashes pretty much every time.
USB Sound blaster out, with Verifier on, appears stable

USB Sound blaster in, Verifier Off, so far no crash but I think we're back to square one so we will see if that crashes. My guess is this sound card's driver is crashing
My System SpecsSystem Spec
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 Random BSOD possibly related to Kernel-Power




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