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Windows 7: BSOD (ATIKMPAG.SYS) when running Skillport player

23 May 2015   #1
Realbigbri

Windows 7 Ultimate x64
 
 
BSOD (ATIKMPAG.SYS) when running Skillport player

I initially had an issue where any video I attempted to view (YouTube, DVD, Skillport player) would cause my system to freeze and 50/50 chance of crashing due to an ATI video driver issue. I have since then updated my video driver and currently have fixed 75% of the issues with the exception of when I use Skillport (educational classes). There is no video on the modules I take and is only audio that is narrating the slides/quizzes. I have uninstalled and re installed the drivers from ATI (onboard video) and still have the issue. I have uploaded the .dmp files for those who are more versed in analyzing these and can hopefully provide any insight as to what's causing the issue.

Thanks for any help you can provide.


My System SpecsSystem Spec
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24 May 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

We need ALL the data from the BSOD info tool, please!
My System SpecsSystem Spec
24 May 2015   #3
Realbigbri

Windows 7 Ultimate x64
 
 

My apologies, attached is the entire report to including all files. Don't know why they weren't included with the previous .zip.
My System SpecsSystem Spec
.

25 May 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's still data missing from the report - notably the SystemInfo file.
That said, it's obvious that your Ad-Aware install is failing to load properly - which suggests an infection of some kind.

Is Ad-aware your only anti-Virus/Malware app? What others are currently installed - what others have EVER been installed?
My System SpecsSystem Spec
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 BSOD (ATIKMPAG.SYS) when running Skillport player




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