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Windows 7: BSOD with online banking

24 May 2015   #1
Linde91

Windows 7 Home Premium, 64 bit
 
 
BSOD with online banking

Hi,

a month ago my computer started giving blue screen when I'm trying to log in for online banking.
Also sometimes when I start the computer or without no reason.
I hope you guys can help me, I don't know much about computers!
I added the description of dump files.

Friendly greetings,
Linde


My System SpecsSystem Spec
.
24 May 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I doubt that online banking is causing your BSOD.
So our experts can help you need to complete this tutorial.

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
24 May 2015   #3
Linde91

Windows 7 Home Premium, 64 bit
 
 

Thanks for your fast answer!
Here is the file!
My System SpecsSystem Spec
.

25 May 2015   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Asus Data Security Manager Driver seems to be a problem. Please uninstall it for testing purpose. Also, check for an update of that software later.

Revo Uninstaller:

Use Revo Uninstaller to uninstall stubborn software.



MSINFO32:

  • Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter.
  • Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
  • Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).


Code:
Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\YUSRA\Downloads\Compressed\LINDE-PC-ma_25_05_2015__03253,51\052215-150837-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18839.amd64fre.win7sp1_gdr.150427-0707
Machine Name:
Kernel base = 0xfffff800`0304e000 PsLoadedModuleList = 0xfffff800`03295730
Debug session time: Fri May 22 16:38:41.956 2015 (UTC + 6:00)
System Uptime: 2 days 20:38:45.782
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8a011469000, 1, fffff880010a23bd, 0}

*** WARNING: Unable to verify timestamp for AsDsm.sys
*** ERROR: Module load completed but symbols could not be loaded for AsDsm.sys

Could not read faulting driver name
Probably caused by : AsDsm.sys ( AsDsm+23bd )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8a011469000, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff880010a23bd, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032ff100
GetUlongFromAddress: unable to read from fffff800032ff1c0
 fffff8a011469000 Paged pool

FAULTING_IP: 
AsDsm+23bd
fffff880`010a23bd 488941e0        mov     qword ptr [rcx-20h],rax

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  avgidsagent.ex

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

TRAP_FRAME:  fffff8800701b3c0 -- (.trap 0xfffff8800701b3c0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0045004d004f0052 rbx=0000000000000000 rcx=fffff8a011469020
rdx=000001dff1686bd4 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880010a23bd rsp=fffff8800701b558 rbp=fffffa8002aef7d4
 r8=00000000000004bc  r9=0000000000000005 r10=00540041004e002e
r11=fffff8a011468c00 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
AsDsm+0x23bd:
fffff880`010a23bd 488941e0        mov     qword ptr [rcx-20h],rax ds:fffff8a0`11469000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000313dde7 to fffff800030c28c0

STACK_TEXT:  
fffff880`0701b258 fffff800`0313dde7 : 00000000`00000050 fffff8a0`11469000 00000000`00000001 fffff880`0701b3c0 : nt!KeBugCheckEx
fffff880`0701b260 fffff800`030c09ee : 00000000`00000001 fffff8a0`11469000 fffffa80`0315a100 fffff8a0`0f5352c0 : nt! ?? ::FNODOBFM::`string'+0x4172f
fffff880`0701b3c0 fffff880`010a23bd : fffff880`010a1724 fffffa80`0000074d fffff8a0`0f5352c0 fffffa80`0315a040 : nt!KiPageFault+0x16e
fffff880`0701b558 fffff880`010a1724 : fffffa80`0000074d fffff8a0`0f5352c0 fffffa80`0315a040 00000000`000007ff : AsDsm+0x23bd
fffff880`0701b560 fffffa80`0000074d : fffff8a0`0f5352c0 fffffa80`0315a040 00000000`000007ff fffff880`010a4140 : AsDsm+0x1724
fffff880`0701b568 fffff8a0`0f5352c0 : fffffa80`0315a040 00000000`000007ff fffff880`010a4140 fffff880`0701b5c0 : 0xfffffa80`0000074d
fffff880`0701b570 fffffa80`0315a040 : 00000000`000007ff fffff880`010a4140 fffff880`0701b5c0 fffff880`010a41c0 : 0xfffff8a0`0f5352c0
fffff880`0701b578 00000000`000007ff : fffff880`010a4140 fffff880`0701b5c0 fffff880`010a41c0 fffffa80`0311c7f0 : 0xfffffa80`0315a040
fffff880`0701b580 fffff880`010a4140 : fffff880`0701b5c0 fffff880`010a41c0 fffffa80`0311c7f0 fffffa80`098e8f20 : 0x7ff
fffff880`0701b588 fffff880`0701b5c0 : fffff880`010a41c0 fffffa80`0311c7f0 fffffa80`098e8f20 fffffa80`0315a040 : AsDsm+0x4140
fffff880`0701b590 fffff880`010a41c0 : fffffa80`0311c7f0 fffffa80`098e8f20 fffffa80`0315a040 fffffa80`0315a190 : 0xfffff880`0701b5c0
fffff880`0701b598 fffffa80`0311c7f0 : fffffa80`098e8f20 fffffa80`0315a040 fffffa80`0315a190 fffff880`010a79ff : AsDsm+0x41c0
fffff880`0701b5a0 fffffa80`098e8f20 : fffffa80`0315a040 fffffa80`0315a190 fffff880`010a79ff fffff8a0`0f535201 : 0xfffffa80`0311c7f0
fffff880`0701b5a8 fffffa80`0315a040 : fffffa80`0315a190 fffff880`010a79ff fffff8a0`0f535201 fffffa80`03536790 : 0xfffffa80`098e8f20
fffff880`0701b5b0 fffffa80`0315a190 : fffff880`010a79ff fffff8a0`0f535201 fffffa80`03536790 fffffa80`03536b78 : 0xfffffa80`0315a040
fffff880`0701b5b8 fffff880`010a79ff : fffff8a0`0f535201 fffffa80`03536790 fffffa80`03536b78 fffff8a0`11468c00 : 0xfffffa80`0315a190
fffff880`0701b5c0 fffff8a0`0f535201 : fffffa80`03536790 fffffa80`03536b78 fffff8a0`11468c00 fffff880`0701b620 : AsDsm+0x79ff
fffff880`0701b5c8 fffffa80`03536790 : fffffa80`03536b78 fffff8a0`11468c00 fffff880`0701b620 fffff800`030d967f : 0xfffff8a0`0f535201
fffff880`0701b5d0 fffffa80`03536b78 : fffff8a0`11468c00 fffff880`0701b620 fffff800`030d967f 00000000`00000000 : 0xfffffa80`03536790
fffff880`0701b5d8 fffff8a0`11468c00 : fffff880`0701b620 fffff800`030d967f 00000000`00000000 fffffa80`03536790 : 0xfffffa80`03536b78
fffff880`0701b5e0 fffff880`0701b620 : fffff800`030d967f 00000000`00000000 fffffa80`03536790 fffff880`0701b9a0 : 0xfffff8a0`11468c00
fffff880`0701b5e8 fffff800`030d967f : 00000000`00000000 fffffa80`03536790 fffff880`0701b9a0 fffffa80`098e8fb8 : 0xfffff880`0701b620
fffff880`0701b5f0 fffff800`033c0b4b : 00000000`000007d4 00000000`00000045 00000000`00000040 fffffa80`098e8fb8 : nt!RtlCopyUnicodeString+0x3f
fffff880`0701b620 fffff800`033bcb5e : fffffa80`03121810 00000000`00000000 fffffa80`0930b760 00000000`00000701 : nt!IopParseDevice+0x14e2
fffff880`0701b780 fffff800`033bd646 : 00000000`00000000 fffff880`0701b900 00000000`00000040 fffffa80`02485790 : nt!ObpLookupObjectName+0x784
fffff880`0701b880 fffff800`0339c0b6 : ffffffff`ffffffff 00000000`0db8e798 fffff680`00073e01 fffff800`030e061f : nt!ObOpenObjectByName+0x306
fffff880`0701b950 fffff800`030c1b53 : 00000000`00000001 00000000`0e7d1108 fffffa80`099d6b50 00000000`05e8ef19 : nt!NtQueryAttributesFile+0x145
fffff880`0701bbe0 00000000`770bdf8a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0db8e758 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x770bdf8a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
AsDsm+23bd
fffff880`010a23bd 488941e0        mov     qword ptr [rcx-20h],rax

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  AsDsm+23bd

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AsDsm

IMAGE_NAME:  AsDsm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49950fc2

FAILURE_BUCKET_ID:  X64_0x50_AsDsm+23bd

BUCKET_ID:  X64_0x50_AsDsm+23bd

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x50_asdsm+23bd

FAILURE_ID_HASH:  {9b2514a7-49b7-36cd-2353-9d3ef32878a8}

Followup: MachineOwner
---------

0: kd> lmvm AsDsm
start             end                 module name
fffff880`010a0000 fffff880`010ad000   AsDsm    T (no symbols)           
    Loaded symbol image file: AsDsm.sys
    Image path: \SystemRoot\System32\Drivers\AsDsm.sys
    Image name: AsDsm.sys
    Timestamp:        Fri Feb 13 12:14:26 2009 (49950FC2)
    CheckSum:         0001216E
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
25 May 2015   #5
Linde91

Windows 7 Home Premium, 64 bit
 
 

Hi,

thank for all the effort! Here are the files you asked.
I hope it is the right one!

Linde
My System SpecsSystem Spec
03 Jun 2015   #6
Linde91

Windows 7 Home Premium, 64 bit
 
 

Hi,

so what is the next step?

Friendly greetings, Linde
My System SpecsSystem Spec
04 Jun 2015   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Are you still having BSOD?
My System SpecsSystem Spec
10 Jun 2015   #8
Linde91

Windows 7 Home Premium, 64 bit
 
 

No, I didn't even notice that they where gone! Thanks a lot!!!
My System SpecsSystem Spec
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 BSOD with online banking




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