Got BSOD when trying to watch .wmv file (BAD_POOL_CALLER ntoskrnl.exe)


  1. Posts : 2
    Windows 7 Home Premium 64bit.
       #1

    Got BSOD when trying to watch .wmv file (BAD_POOL_CALLER ntoskrnl.exe)


    Its the third BSOD i get this year, and its the same error as the last two, i cant remember what i was doing the other two times when i got the BSOD. But this time i double clicked the .wmv file and i got BSOD. The error i get is: BAD_POOL_CALLER ntoskrnl.exe Attachment 360198


    Thanks
    Kaylia
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    I would not worry if the BSOD isn't that frequent.

    Code:
    Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\YUSRA\Downloads\Compressed\MISSE-PC-25-05-2015__21505,60\052515-23805-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18839.amd64fre.win7sp1_gdr.150427-0707
    Machine Name:
    Kernel base = 0xfffff800`03016000 PsLoadedModuleList = 0xfffff800`0325d730
    Debug session time: Mon May 25 05:24:37.268 2015 (UTC + 6:00)
    System Uptime: 0 days 0:32:31.736
    Loading Kernel Symbols
    .
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    ..............................................................
    ................................................................
    ...............................................
    Loading User Symbols
    Loading unloaded module list
    .........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C2, {7, 109b, 415000d, fffffa800e7c2bd0}
    
    *** WARNING: Unable to verify timestamp for zam64.sys
    *** ERROR: Module load completed but symbols could not be loaded for zam64.sys
    GetPointerFromAddress: unable to read from fffff800032c7100
    GetUlongFromAddress: unable to read from fffff800032c71c0
    Probably caused by : zam64.sys ( zam64+9f60 )
    
    Followup: MachineOwner
    ---------
     Clean boot


    Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:
      My Computer


  3. Posts : 2
    Windows 7 Home Premium 64bit.
    Thread Starter
       #3

    Okay ill try this and see what happens. Thx for the help :)
      My Computer


 

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