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Windows 7: BSOD showing BAD_POOL_HEADER

24 May 2015   #1
angelicapathy

Windows 7 Ultimate x64
 
 
BSOD showing BAD_POOL_HEADER

(Here's my quick intro about myself: I have a computer that usually runs fabulously, I've had it a little over a year. My ex boyfriend built it for me and tried to teach me a lot about computers, I've learned a little but I'm still a novice. I don't know much about the "inside" of this computer so to speak so I'm hoping I can convey my issues well enough for you wonderful people to help me and this once magical computer. I apologize and thanks in advance for your patience!)

This started randomly about 3 days ago. I was on tumblr and tumblr has TONS of photos. GIFS weren't loading properly which NEVER happens, this computer runs great. Got angry about it and went off tumblr. Hours later while watching youtube videos, I got the first blue screen. I've tried seeing if my problems were caused by my malewarebytes. I uninstalled it and reinstalled a version that I can trust is legit. I'm still seeing a ton of pixel-y looking images and gifs that load weird. I downloaded bluescreenview and it shows ntoskrnl.exe and tcpip.sys in red. I have no idea what this means. I've tried to update my drivers with the AMD automatic detect and update driver program (because I know I have some AMD hardware in this computer) but i get an nsis error when I try to download the drivers. Tried clearing things like my internet cache and any registry errors with CCleaner but it didn't seem to do anything.

Meanwhile, I'm very nervous because I've been getting by without virus protection for a while now and I'm feeling like I might have to go out and buy one tomorrow. Nothing seems to be working, I just moved and started a full time job and only have tonight (May 24th) and tomorrow (May 25th) to try to fix this problem before another 40 hour work week. Please help and thanks in advance. -Rachel


My System SpecsSystem Spec
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24 May 2015   #2
americancritic

Windows 7 Home Premium 64-Bit SP1
 
 

Hi Rachel welcome to the seven forums.

1. First reinstall the free version of malwarebytes.

2. Second I would download this and run a full scan, use the free version.
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Your file has no minidumps to view so lets see if you have a virus.
My System SpecsSystem Spec
24 May 2015   #3
angelicapathy

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by americancritic View Post
Hi Rachel welcome to the seven forums.

1. First reinstall the free version of malwarebytes.

2. Second I would download this and run a full scan, use the free version.
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Your file has no minidumps to view so lets see if you have a virus.
I am running the full scan with superantispyware as I'm typing this. I un-installed malewarebyes with ccleaner and went to https://www.malwarebytes.org reinstall. While I'm running the installer I get all kinds of errors saying source files are corrupted. See my screenshots please.
My System SpecsSystem Spec
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24 May 2015   #4
angelicapathy

Windows 7 Ultimate x64
 
 

So after a 45 minute long scan all superantispyware found was 12 tracking cookies with i quarantined and removed. I had to download malware in chameleon and did a 45 minute long full scan and it found nothing. 0 threats. I saved the results in a txt file but it will say 0. So I'm thinking I'm going to walmart tomorrow to buy an antivirus? :/
My System SpecsSystem Spec
25 May 2015   #5
derekimo

Microsoft Community Contributor Award Recipient

 
 

A free anti-virus is better than none. And with the bad news below that would be my choice.

Unfortunately you also have a counterfeit install,

Code:
Product ID:                00426-OEM-8992662-00497
Original Install Date:     3/27/2014, 1:11:38 PM
System Boot Time:          5/24/2015, 9:15:57 PM
System Manufacturer:       Gigabyte Technology Co., Ltd.
System Model:              To be filled by O.E.M.
The infamous stolen Lenovo key on a retail motherboard.

Just glancing at your error reports it appears some of your BSOD's are driver related and I see Intel driver update utility crashed a few times as well.

Beyond that we can't continue to help until you get a legal windows installation.
My System SpecsSystem Spec
25 May 2015   #6
angelicapathy

Windows 7 Ultimate x64
 
 

Ok great. I guess this is what I get for having some guy build me a computer, bye.
My System SpecsSystem Spec
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 BSOD showing BAD_POOL_HEADER




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