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Windows 7: BSOD on a nearly new computer

16 Jun 2015   #141
nickbuchanan

windows7 home premium 64bit
 
 

Yes, got the D15, it does have the metal clips but if I do that the case will not shut unless I cut the case, not sure I am going to do that!


My System SpecsSystem Spec
.
16 Jun 2015   #142
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Ok, you're temps are much better now anyway. Just run it with one fan will be fine.
My System SpecsSystem Spec
24 Jun 2015   #143
nickbuchanan

windows7 home premium 64bit
 
 

I managed to get the second fan in
the case I have opens just enough for the 2'nd fan
temps have never reached 50c so very much better.
anyway, I have had my 1'st BSOD since the reinstall
Computer was woken up, firefox crashed and then the BSOD
I would be more than gratefull you guys take a look when ever you get a chance.
Many thanks
My System SpecsSystem Spec
.

24 Jun 2015   #144
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Nick, here is what I can get out of the Dump. When Boozad comes on, maybe he can get more out of it.

Code:
MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
 contains the address of the PFN for the corrupted page table page.
 On a 32 bit OS, parameter 2 contains a pointer to the number of used
 PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa800a7ffe80
Arg3: 000000000000ffff
Arg4: 0000000000000000
Debugging Details:
------------------

BUGCHECK_STR:  0x1a_41790
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
Please make sure your Windows Updates are current. You have been getting some error reports from Firefox and from Windows Media Player, which there is no reason for, that I know of.

Just for a test, uninstall Firefox and use another browser for the time being as a test. I know you have run Memtest86+, but we may end up having to run it again, just not right now. Again, if you have any Gigabyte Utilities installed, uninstall all of them.
My System SpecsSystem Spec
25 Jun 2015   #145
nickbuchanan

windows7 home premium 64bit
 
 

Thanks essenbe, not sure if I have any utilities on my machine, a least there is nothing to uninstall in the program and features folder. I do not want to put Google on so do you recommend any other browser?
Windows was not up to date, it needed about 30 updates most to do with office 2007.
My System SpecsSystem Spec
25 Jun 2015   #146
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

I'll take a look later when I'm at the PC. For a browser Nick I'd recommend Firefox, I've been using it for years with no issues.
My System SpecsSystem Spec
25 Jun 2015   #147
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Just keep Firefox for now, Nick. Let Boozad take a look when he gets time.
My System SpecsSystem Spec
25 Jun 2015   #148
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Right, here's what I can glean from this. A page table page has become corrupt going on the first parameter.
Code:
MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
    contains the address of the PFN for the corrupted page table page.
    On a 32 bit OS, parameter 2 contains a pointer to the number of used
    PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa800a7ffe80
Arg3: 000000000000ffff
Arg4: 0000000000000000
Looking at the stack it seems a user-mode APC is causing the problem:
Code:
fffff880`0c6d17e8  fffff800`03552166 nt!PspExitThread+0x56a
fffff880`0c6d17f0  fffff8a0`01f0da00
fffff880`0c6d17f8  fffff880`0c6d1ae0
fffff880`0c6d1800  fffffa80`0cf5aab0
fffff880`0c6d1808  fffffa80`0cf5aab0
fffff880`0c6d1810  fffff800`033fde80 nt!KiInitialPCR+0x180
fffff880`0c6d1818  00000000`00000002
fffff880`0c6d1820  fffffa80`1022d2a0
fffff880`0c6d1828  fffff800`03412580 nt!NonPagedPoolDescriptor
fffff880`0c6d1830  fffffa80`0cf5aab0
fffff880`0c6d1838  fffff800`033b5501 nt!ExFreePoolWithTag+0x411
fffff880`0c6d1840  00000006`00300008
fffff880`0c6d1848  fffffa80`11ea1c30
fffff880`0c6d1850  00000000`00000000
fffff880`0c6d1858  00000000`00000001
fffff880`0c6d1860  00000000`00000100
fffff880`0c6d1868  01d0ae6e`1d42eeb7
fffff880`0c6d1870  fffffa80`1022d400
fffff880`0c6d1878  fffffa80`11790e60
fffff880`0c6d1880  fffff8a0`0465d620
fffff880`0c6d1888  fffff8a0`0102d790
fffff880`0c6d1890  00000000`00000000
fffff880`0c6d1898  00000000`00000000
fffff880`0c6d18a0  00060030`00010002
fffff880`0c6d18a8  00000000`00000000
fffff880`0c6d18b0  fffff880`0c6d1ae0
fffff880`0c6d18b8  fffffa80`1022d2a0
fffff880`0c6d18c0  00000000`1438fd01
fffff880`0c6d18c8  00000000`00000001
fffff880`0c6d18d0  fffffa80`0cf5ab10
fffff880`0c6d18d8  fffffa80`0cf5ab00
fffff880`0c6d18e0  00000000`00000001
fffff880`0c6d18e8  fffff800`03537ecd nt!PsExitSpecialApc+0x1d
fffff880`0c6d18f0  00000000`00000001
fffff880`0c6d18f8  00000000`00000001
fffff880`0c6d1900  00000000`ffecc000
fffff880`0c6d1908  fffffa80`0d138060
fffff880`0c6d1910  fffffa80`0cf5aab0
fffff880`0c6d1918  fffff800`032720da nt!KiDeliverApc+0x2ca
fffff880`0c6d1920  00000000`00000100
fffff880`0c6d1928  fffffa80`0cf5ab70
fffff880`0c6d1930  00000000`00000001
fffff880`0c6d1938  fffff800`0328280d nt!KiCommitThreadWait+0x3dd
fffff880`0c6d1940  fffff880`0c6d19b8
fffff880`0c6d1948  00000000`00000000
fffff880`0c6d1950  fffffa80`11ea1c40
fffff880`0c6d1958  00000000`00000001
fffff880`0c6d1960  00000000`75242450
fffff880`0c6d1968  00000000`1438ec10
fffff880`0c6d1970  00000000`1438fd20
fffff880`0c6d1978  00000000`ffecc000
fffff880`0c6d1980  00000000`00000000
fffff880`0c6d1988  00000000`00001090
fffff880`0c6d1990  fffff880`0c6d1b60
fffff880`0c6d1998  fffff800`03272420 nt!KiInitiateUserApc+0x70
The Used Page Table Entries reference count has dropped below zero.
Code:
6: kd> dt nt!_MMPFN fffffa800a7ffe80
   +0x000 u1               : <unnamed-tag>
   +0x008 u2               : <unnamed-tag>
   +0x010 PteAddress       : 0xfffff6fb`40000270 _MMPTE
   +0x010 VolatilePteAddress : 0xfffff6fb`40000270 Void
   +0x010 Lock             : 0n1073742448
   +0x010 PteLong          : 0xfffff6fb`40000270
   +0x018 u3               : <unnamed-tag>
   +0x01c UsedPageTableEntries : 0xffff
   +0x01e VaType           : 0 ''
   +0x01f ViewCount        : 0 ''
   +0x020 OriginalPte      : _MMPTE
   +0x020 AweReferenceCount : 0n128
   +0x028 u4               : <unnamed-tag>
I think Driver Verifier is in order again.

Nick, can I ask what form of installation media you're using? 0x1As can be (in exceptional cases) down to a problem with the Windows kernel. From what I've seen it's rare but I'm just wondering if that media could possibly be corrupt.
My System SpecsSystem Spec
25 Jun 2015   #149
nickbuchanan

windows7 home premium 64bit
 
 

If you mean for windows7 ? then i use the disc supplied with the pc.
I have a second windows 7 disc, I have just bought my son a new pc as well.
I will leave firefox and start the driver verifier again
Thanks guy's
My System SpecsSystem Spec
27 Jun 2015   #150
nickbuchanan

windows7 home premium 64bit
 
 

This is the 1'st BSOD since I turned on driver verifier Boozad!
My System SpecsSystem Spec
Reply

 BSOD on a nearly new computer




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