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Windows 7: BSOD, then blank screen after install of latest AMD control centre

27 May 2015   #1
onecornetto

Windows 7 64bit
 
 
BSOD, then blank screen after install of latest AMD control centre

Hi, a few weeks ago I kept getting BSODs. I thought this was due to a faulty GPU driver, which I replaced with the recommended one over at the AMD forum. The new driver worked OK for a few days but then I kept getting msgs sayying 'system just recovered from unexpected system error'...

Now, when I boot up my system, it makes the usual noises when starting up but I get nothing on the monitor!!

I started a thread on this over at AMD forums but they don't tend to be so responsive and they seem to have site issues all the time. Anyway, hopefully some kind folk here can help me get over the latest phase of Windows woe. Obviously, I couldn't use the DM tool due to not being able to access my system.

The original thread is here, which should contain all the necessary information:

https://community.amd.com/message/2647347#170476

I think I might need a 'system restore disk' but I don't have one.

Also, how compromised is my data? Thanks. Look forward to your responses.


My System SpecsSystem Spec
.
27 May 2015   #2
onecornetto

Windows 7 64bit
 
 

I'm guessing I might have to do a reinstall of Windows 7. If I do that, will my HDD be erased or will the old files simply show up? In other words, will just the Windows system files be installed anew?

Anyway, here's the scan data from my computer:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\050815-45599-01.dmp
C:\Users\XXXXXXXX\AppData\Local\Temp\WER-65411-0.sysdata.xml
-----------------------------
SiSoftware Sandra
ID
Host Name : XXXXXXXX-PC
Workgroup : WORKGROUP
Computer
Model : OEM System Product Name
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS M4A88TD-M EVO
Serial Number : 1058616********
BIOS : AMI (OEM) 1404 05/28/2010
Total Memory : 4GB DIMM DDR3

Processors
Processor : AMD Athlon(tm) II X4 640 Processor (4C 3GHz, 2GHz IMC, 512kB L2)
Socket/Slot : AM2r2/AM3
Chipset
Memory Controller : ASUS M5A88-V EVO 2x 2GHz (4GHz)
Memory Controller : AMD F10 Athlon 64/Opteron/Sempron HT Hub 2x 2GHz (4GHz), 2x 2GB DIMM DDR3 1.34GHz 128-bit
Memory Module(s)
Memory Module : Corsair CM3X2G1333C9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CM3X2G1333C9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5)

Video System
Monitor/Panel : Dell Computer DELL 1907FP
(1280x1024, 19.1")
Video Adapter : AMD Radeon HD 5700 Series (10CU 800SP SM5.0 850MHz, 1GB DDR5 4.8GHz 128-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : AMD Radeon HD 5700 Series (800SP 10C 850MHz, 1GB DDR5 4.8GHz 128-bit)
Compute Shader Processor : AMD Radeon HD 5700 Series (800SP 10C 850MHz, 1GB DDR5 4.8GHz 128-bit)

Storage Devices
SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, 32MB Cache) : 932GB (C (D
Optiarc DVD RW AD-7260S (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (E

Logical Storage Devices
System Reserved : 100MB (NTFS, 4kB) @ SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, 32MB Cache)
Hard Disk (C : 195GB (NTFS, 4kB) @ SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, 32MB Cache)
New Volume (D : 684GB (NTFS, 4kB) @ SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, 32MB Cache)
Optical Drive (E : N/A @ Optiarc DVD RW AD-7260S (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : ATI (AMD) IXP SB600/700/800 SMBUS Controller
LPC Hub Controller 2 : ASUS M5A88-V EVO
LPC Legacy Controller 1 : T2 87-21
Audio Device : ASUS M5A88-V EVO
Audio Codec : Realtek Semi High Definition Audio
Audio Device : HIS (Hightech Information Systems) EG JUNIPER XT Audio Device [Radeon HD 5700 Series]
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : ASUS SB700/800 SATA Controller [IDE mode]
Disk Controller : ASUS SB700/800 IDE
Disk Controller : ASUS M5A88-V EVO
USB Controller 1 : ASUS M5A88-V EVO
USB Controller 2 : ASUS M5A88-V EVO
USB Controller 3 : ASUS M5A88-V EVO
USB Controller 4 : ASUS M5A88-V EVO
USB Controller 5 : ASUS M5A88-V EVO
USB Controller 6 : ASUS M5A88-V EVO
USB Controller 7 : ASUS M5A88-V EVO
FireWire/1394 Controller 1 : ASUS M5A88-V EVO
SMBus/i2c Controller 1 : ATI SB800 SMBus

Printers and Faxes
Printer : Canon MP210 series Printer (USB, Colour)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 Service Pack 1
Platform Compliance : x64
My System SpecsSystem Spec
27 May 2015   #3
onecornetto

Windows 7 64bit
 
 

OK, I read that I could use the onboard GPU and bypass the problematic graphics card. Anyway, I turned off the system and unplugged the main cables, waited, restarted, and now the system booted to the desktop. I'm now going to try and reinstall an earlier GPU driver if I can get on the AMD forum, which is down again!
My System SpecsSystem Spec
.

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 BSOD, then blank screen after install of latest AMD control centre




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