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Windows 7: BSOD error OS Version: 6.1.7601.2.1.0.768.3 on my 2009 Acer Aspire

27 May 2015   #1
annap

Windows 7 home premium 32 bit
 
 
BSOD error OS Version: 6.1.7601.2.1.0.768.3 on my 2009 Acer Aspire

I need to restore my Acer sanity! Can you advise? I was maintaining the system updates when the crash error started. I have run the updated M Essentials, malware bytes, and Spybot to check for bugs. Nothing. I have done 3 system restores that have not removed the problem. I re- updated again after and it crashed again.
Oh, I also had my Black berry software removed as it was the last big item I installed.

I have run your the dm log the Zip file is attached.
Can you help with this issue? The full error numbers are a little different than the top of the page so I am including them here:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: a
BCP1:0000001C BCP2: 00000002
BCP3: 00000001
BCP4: 8240F71E
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1




frustrated annap


My System SpecsSystem Spec
.
28 May 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The WiFi driver is causing the BSODs, and that one that you have installed is not suggested to use. Get the driver version 10.0.0.313 from here: Drivers for Atheros AR5007EG and Windows 7
Save the download on your desktop.

Now uninstall the NameQualcomm Atheros AR5007EG Wireless Network Adapter driver as follows:
  1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
  2. Double click to expand "Network adaptors", search for the said device there.
  3. Right click on it and click Uninstall.
  4. Check "Delete driver software for this device" check box, click OK.
Now Install the driver already downloaded. Follow Driver Install - Device Manager.

Do exactly how it stated. First download, then uninstall and then install.

Report us for any further BSOD after doing it.
______________________________________________
Code:
BugCheck A, {1c, 2, 1, 8240f71e}

*** WARNING: Unable to verify timestamp for athr.sys
*** ERROR: Module load completed but symbols could not be loaded for athr.sys
Probably caused by : athr.sys ( athr+94c40 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000001c, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 8240f71e, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from 8216482c
Unable to read MiSystemVaType memory at 821446e0
 0000001c 

CURRENT_IRQL:  2

FAULTING_IP: 
hal!KeAcquireSpinLockRaiseToSynch+e
8240f71e f00fba2900      lock bts dword ptr [ecx],0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  MsMpEng.exe

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

DPC_STACK_BASE:  FFFFFFFF86D8B000

TRAP_FRAME:  86d8adc4 -- (.trap 0xffffffff86d8adc4)
ErrCode = 00000002
eax=00000002 ebx=85766ed0 ecx=0000001c edx=86d8ae84 esi=84b4c0e0 edi=00000000
eip=8240f71e esp=86d8ae38 ebp=86d8ae5c iopl=0         nv up ei pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
hal!KeAcquireSpinLockRaiseToSynch+0xe:
8240f71e f00fba2900      lock bts dword ptr [ecx],0   ds:0023:0000001c=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 8240f71e to 8203acbf

STACK_TEXT:  
86d8adc4 8240f71e badb0d00 86d8ae84 2b842802 nt!KiTrap0E+0x1b3
86d8ae34 8bcc4c40 ed449672 00000224 00000224 hal!KeAcquireSpinLockRaiseToSynch+0xe
WARNING: Stack unwind information not available. Following frames may be wrong.
86d8ae5c 8bd6b726 84f06020 86d8ae84 86d8ae9c athr+0x94c40
86d8ae70 8bd9c838 84f06020 86d8ae84 86d8ae9c athr+0x13b726
86d8aea0 8bd80cb7 85116020 87918c20 85766ed0 athr+0x16c838
86d8aec8 8bc6ad6d 85116020 86d8aee4 8bc31830 athr+0x150cb7
86d8aed4 8bc31830 84f06020 84ede020 86d8af20 athr+0x3ad6d
86d8aee4 8764b89a 84ede020 00000000 86d8af10 athr+0x1830
86d8af20 875f6a1f 85766ee4 00766ed0 00000000 ndis!ndisMiniportDpc+0xe2
86d8af48 820582c5 85766ee4 85766ed0 00000000 ndis!ndisInterruptDpc+0xaf
86d8afa4 82058128 82126e20 853704c0 00000000 nt!KiExecuteAllDpcs+0xf9
86d8aff4 820578ec 86f26ce4 00000000 00000000 nt!KiRetireDpcList+0xd5
86d8aff8 86f26ce4 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c
820578ec 00000000 0000001a 00d6850f bb830000 0x86f26ce4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
athr+94c40
8bcc4c40 ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  athr+94c40

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: athr

IMAGE_NAME:  athr.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5539d395

FAILURE_BUCKET_ID:  0xA_athr+94c40

BUCKET_ID:  0xA_athr+94c40

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0xa_athr+94c40

FAILURE_ID_HASH:  {63fb11b9-95e3-3436-3b5c-df04ce0e4c59}

Followup: MachineOwner
---------

0: kd> lmvm athr
start    end        module name
8bc30000 8bf4c000   athr     T (no symbols)           
    Loaded symbol image file: athr.sys
    Image path: \SystemRoot\system32\DRIVERS\athr.sys
    Image name: athr.sys
    Timestamp:        Fri Apr 24 10:54:37 2015 (5539D395)
    CheckSum:         0031BCD7
    ImageSize:        0031C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
28 May 2015   #3
annap

Windows 7 home premium 32 bit
 
 

The BSOD is still active! The new driver is in an functional. What next! Opening on Safe Mode only at present. Still Need Help!
My System SpecsSystem Spec
.

29 May 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by annap View Post
The BSOD is still active! The new driver is in an functional. What next! Opening on Safe Mode only at present. Still Need Help!
We need the new BSOD data. Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
Reply

 BSOD error OS Version: 6.1.7601.2.1.0.768.3 on my 2009 Acer Aspire




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