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Windows 7: please help me :(

28 May 2015   #1
carsper

Windows 7 Ultimate x64
 
 
please help me :(

when i convert videos using xilisoft program , my pc restart and give me blue screen this error

------------------------------------
<table border="1" cellpadding="5"><tbody><tr bgcolor="E0E0E0">
<th>Dump File
</th><th>Crash Time
</th><th>Bug Check String
</th><th>Bug Check Code
</th><th>Parameter 1
</th><th>Parameter 2
</th><th>Parameter 3
</th><th>Parameter 4
</th><th>Caused By Driver
</th><th>Caused By Address
</th><th>File Description
</th><th>Product Name
</th><th>Company
</th><th>File Version
</th><th>Processor
</th><th>Crash Address
</th><th>Stack Address 1
</th><th>Stack Address 2
</th><th>Stack Address 3
</th><th>Computer Name
</th><th>Full Path
</th><th>Processors Count
</th><th>Major Version
</th><th>Minor Version
</th><th>Dump File Size
</th><th>Dump File Time
</th></tr><tr><td bgcolor="#FFFFFF" nowrap="">052815-45053-01.dmp</td><td bgcolor="#FFFFFF" nowrap="">28/05/2015 02:51:44 ص</td><td bgcolor="#FFFFFF" nowrap="">SYSTEM_SERVICE_EXCEPTION</td><td bgcolor="#FFFFFF" nowrap="">0x0000003b</td><td bgcolor="#FFFFFF" nowrap="">00000000`c0000005</td><td bgcolor="#FFFFFF" nowrap="">fffff880`0f42af44</td><td bgcolor="#FFFFFF" nowrap="">fffff880`138e9990</td><td bgcolor="#FFFFFF" nowrap="">00000000`00000000</td><td bgcolor="#FFFFFF" nowrap="">hidusb.sys</td><td bgcolor="#FFFFFF" nowrap="">hidusb.sys+7852f44</td><td bgcolor="#FFFFFF" nowrap="">&nbsp;</td><td bgcolor="#FFFFFF" nowrap="">&nbsp;</td><td bgcolor="#FFFFFF" nowrap="">&nbsp;</td><td bgcolor="#FFFFFF" nowrap="">&nbsp;</td><td bgcolor="#FFFFFF" nowrap="">x64</td><td bgcolor="#FFFFFF" nowrap="">ntoskrnl.exe+72a40</td><td bgcolor="#FFFFFF" nowrap="">&nbsp;</td><td bgcolor="#FFFFFF" nowrap="">&nbsp;</td><td bgcolor="#FFFFFF" nowrap="">&nbsp;</td><td bgcolor="#FFFFFF" nowrap="">&nbsp;</td><td bgcolor="#FFFFFF" nowrap="">C:\Windows\Minidump\052815-45053-01.dmp</td><td bgcolor="#FFFFFF" nowrap="">8</td><td bgcolor="#FFFFFF" nowrap="">15</td><td bgcolor="#FFFFFF" nowrap="">7601</td><td bgcolor="#FFFFFF" nowrap="">370,542</td><td bgcolor="#FFFFFF" nowrap="">28/05/2015 02:53:41 ص
</td></tr></tbody></table>
------------------------------------


My System SpecsSystem Spec
.
28 May 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The display driver is failing.
Code:
BugCheck 3B, {c0000005, fffff8800f42af44, fffff880138e9990, 0}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+1bdf44 )

Followup: MachineOwner
---------
And the driver version is not a stable one.
Code:
    Image name: nvlddmkm.sys
    Timestamp:        Tue May 20 04:38:44 2014
Update the driver: Drivers - Download NVIDIA Drivers

Let us know how it goes after the driver update. Because there may be lot of other reasons behind such a BSOD for this old computer.
My System SpecsSystem Spec
Reply

 please help me :(




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