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Windows 7: BSOD running Windows, atikmpag.sys has resulted in Windows to stop.

29 May 2015   #1
Uffy

Windows 7 Home Edition x64
 
 
BSOD running Windows, atikmpag.sys has resulted in Windows to stop.

I keep getting random BSOD's while my computer is idle or playing games/ watching Twitch.

A few times the 'Check for Solution' button once it has restarted has blamed Windows as it stops working due to the 'atikmpag.sys' file.

I've tried completely removing AMD Graphics Card utilities/drivers, and completely re-installed the newest version, and older versions that the BSOD's didn't occur on, but no fix.


My System SpecsSystem Spec
.
29 May 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, Uffy I will try to help you with the problem. Would you first completely fill out your system specs, complete with Manufacturer and model for all components. Please include the PSU and CPU Cooler. These are the instructions I usually give, so maybe they will help you.
Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


I have looked at the last 6 or 7 dump files and they all are exactly the same.

Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8006f293a0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880046b8848, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
That is your Video Card driver/card and is a TDR error (Timeout Detection and Recovery), It basically means your video card drivers and failed to recover within the necessary time. This is your current driver.

Code:
atikmpag
start             end                 module name
fffff880`046ad000 fffff880`04743000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Nov 20 20:08:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update/reinstall the driver. I will give you some instructions below to help you get a good clean install and not install anything you don't need.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from Latest AMD Catalyst Video Driver for Windows 7 . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial Drivers - Clean Left over Files after Uninstalling and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

After that please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Please let us know the results of the scan and if the problems are any better after doing this.
My System SpecsSystem Spec
31 May 2015   #3
Uffy

Windows 7 Home Edition x64
 
 

Quote   Quote: Originally Posted by essenbe View Post
Hello, Uffy I will try to help you with the problem. Would you first completely fill out your system specs, complete with Manufacturer and model for all components. Please include the PSU and CPU Cooler. These are the instructions I usually give, so maybe they will help you.
Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


I have looked at the last 6 or 7 dump files and they all are exactly the same.

Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8006f293a0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880046b8848, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
That is your Video Card driver/card and is a TDR error (Timeout Detection and Recovery), It basically means your video card drivers and failed to recover within the necessary time. This is your current driver.

Code:
atikmpag
start             end                 module name
fffff880`046ad000 fffff880`04743000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Nov 20 20:08:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update/reinstall the driver. I will give you some instructions below to help you get a good clean install and not install anything you don't need.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from Latest AMD Catalyst Video Driver for Windows 7 . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial Drivers - Clean Left over Files after Uninstalling and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

After that please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Please let us know the results of the scan and if the problems are any better after doing this.
I have updated my System specs with what I know, I'm still looking for the PSU box to get the model number and such.

Unfortunately, I have done this process with all the Recent AMD Driver updates, just recently clean installed with DDU (the link you specified to use) and installed the latest BETA AMD Drivers (Release Date: May 27th 2015 - Driver Version: 15.5) and I'm having the same issues.

I have read a number of posts about the specific stop code I'm receiving, and have noticed that changing the registry to give the Driver a little more time to react has worked for some people, but it has not worked for me in that case, so I reverted to back to default.

The last scan System scan I ran (after installing the new 15.5 AMD drivers) came up clean with no problems; but I still get the same BSOD.

Is there anything else I can do besides that?

=Lastest System Scan=
My System SpecsSystem Spec
.

31 May 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

What graphics card do you have? Please get a GPU temp monitoring program and monitor your temps all the time. Then run Furmark video card stress test. Your temps will rise very high and very quickly. If they get too high stop the test. Run it until they quit rising and level out. Video Card - Stress Test with Furmark Watch for any artifacting as the test is running. Take a screenshot just before you stop the test and upload it here.
My System SpecsSystem Spec
31 May 2015   #5
Uffy

Windows 7 Home Edition x64
 
 

AMD Radeon R9 270.

I have downloaded a GPU Temperature monitor and left it idle for 30 minutes and it was averaging 27 degrees without any load.

I am currently running the FurMark stress test now, as you suggested and will upload the results once the test is complete.


This is the current screenshot, it's leveled out at 68 degrees; and has been consistent throughout the test, but I will upload another screenshot when it has near completed.


Ran the test for 17 minutes; and the temperature stayed the same (69 degrees) and had no problems with the display, and had no BSOD's or crashes.
My System SpecsSystem Spec
31 May 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

That looks fine and the temps are good.
My System SpecsSystem Spec
31 May 2015   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You are getting a lot of errors from jagexLauncher.exe It may be associated with Runscape if you have that installed.
My System SpecsSystem Spec
31 May 2015   #8
Uffy

Windows 7 Home Edition x64
 
 

Yeah; is that what's making the majority of the crashes?

It always happens when I'm online, but does also happen when just idle.
My System SpecsSystem Spec
01 Jun 2015   #9
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I can't say it causes the crashes, but there were a lot of errors naming that as the cause. the errors don't help the situation in any case.
My System SpecsSystem Spec
01 Jun 2015   #10
Uffy

Windows 7 Home Edition x64
 
 

Could there be any other things I could possibly check? As the System scan and Stress test came out good.
My System SpecsSystem Spec
Reply

 BSOD running Windows, atikmpag.sys has resulted in Windows to stop.




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