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Windows 7: BSOD, not sure how it happened. Have error codes.

31 May 2015   #1
ritwikb2

Windows 7 64-bit
 
 
BSOD, not sure how it happened. Have error codes.

So I don't know how this happened at all as I came down stairs and saw this screen but I was able to capture a picture of the screen with the technical information.




Here are the errors that I typed manually from the picture if the picture doesn't show up.

stop: 0x0000007e (oxffffffffc0000005, 0xfffff800034f158d, 0xfffff88005283db8, 0xFFFFF88005283610


My System SpecsSystem Spec
.
31 May 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The crash dump reports a display failure.

Uninstall the installed display driver using Display Driver Uninstaller. Then install the CCC 14.4 WHQL only.

When done, stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.
______________________________________________________________
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff800034f158d, fffff88005283db8, fffff88005283610}

Probably caused by : atikmdag.sys ( atikmdag+136523 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800034f158d, The address that the exception occurred at
Arg3: fffff88005283db8, Exception Record Address
Arg4: fffff88005283610, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

FAULTING_IP: 
nt!KeAcquireGuardedMutex+1d
fffff800`034f158d f00fba3100      lock btr dword ptr [rcx],0

EXCEPTION_RECORD:  fffff88005283db8 -- (.exr 0xfffff88005283db8)
ExceptionAddress: fffff800034f158d (nt!KeAcquireGuardedMutex+0x000000000000001d)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 0000000000000000
Attempt to write to address 0000000000000000

CONTEXT:  fffff88005283610 -- (.cxr 0xfffff88005283610;r)
rax=fffff8a022827580 rbx=0000000000000000 rcx=0000000000000000
rdx=fffffa800b8faf58 rsi=fffff8a022827708 rdi=fffffa800aee4b50
rip=fffff800034f158d rsp=fffff88005283ff0 rbp=fffff8a022827708
 r8=0000000000000000  r9=0000000000000000 r10=fffff8800f4d2390
r11=fffff8800f4740cb r12=fffff8a022827580 r13=fffffa8006d0ba01
r14=fffffa800b8faf01 r15=fffffa8009a60228
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
nt!KeAcquireGuardedMutex+0x1d:
fffff800`034f158d f00fba3100      lock btr dword ptr [rcx],0 ds:002b:00000000`00000000=????????
Last set context:
rax=fffff8a022827580 rbx=0000000000000000 rcx=0000000000000000
rdx=fffffa800b8faf58 rsi=fffff8a022827708 rdi=fffffa800aee4b50
rip=fffff800034f158d rsp=fffff88005283ff0 rbp=fffff8a022827708
 r8=0000000000000000  r9=0000000000000000 r10=fffff8800f4d2390
r11=fffff8800f4740cb r12=fffff8a022827580 r13=fffffa8006d0ba01
r14=fffffa800b8faf01 r15=fffffa8009a60228
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
nt!KeAcquireGuardedMutex+0x1d:
fffff800`034f158d f00fba3100      lock btr dword ptr [rcx],0 ds:002b:00000000`00000000=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  NULL_DEREFERENCE

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  0000000000000000

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80003717100
GetUlongFromAddress: unable to read from fffff800037171c0
 0000000000000000 Nonpaged pool

FOLLOWUP_IP: 
atikmdag+136523
fffff880`0f3be523 ??              ???

BUGCHECK_STR:  0x7E

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER:  from fffff8800f3be523 to fffff800034f158d

STACK_TEXT:  
fffff880`05283ff0 fffff880`0f3be523 : 00000000`00000000 fffffa80`0af41ba8 fffffa80`0b8ed198 00000000`00000000 : nt!KeAcquireGuardedMutex+0x1d
fffff880`05284020 00000000`00000000 : fffffa80`0af41ba8 fffffa80`0b8ed198 00000000`00000000 000000f4`12d40000 : atikmdag+0x136523


SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  atikmdag+136523

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  546ea3c3

STACK_COMMAND:  .cxr 0xfffff88005283610 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_atikmdag+136523

BUCKET_ID:  X64_0x7E_atikmdag+136523

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x7e_atikmdag+136523

FAILURE_ID_HASH:  {9fda3dcd-27e6-662c-c000-ae4057e4fb08}

Followup: MachineOwner
---------

2: kd> lmvm atikmdag
start             end                 module name
fffff880`0f288000 fffff880`1050c000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Nov 21 08:00:27 2014 (546EA3C3)
    CheckSum:         0121F198
    ImageSize:        01284000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 BSOD, not sure how it happened. Have error codes.




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