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Windows 7: BSOD 1E on shutdown

01 Jun 2015   #1
cormanaz

Windows 7
 
 
BSOD 1E on shutdown

So lately I have been plagued with BSOD errors. I've been researching the issue and trying things, and have done the following:
  • Run memtest86+ for 12 hrs, everything OK
  • Run the Windows memory checker, everything OK
  • Run run CHKDSK, everything OK
  • Run SFC and repaired a few corrupt files
  • Updated all outdated drivers
  • Flashed to latest BIOS
  • Removed Windows coupon app and Yahoo! Detect key from registry on advice of Kaspersky support
  • Uninstalled and resinstalled Kaspersky Internet Security on advice of Kaspersky support (some of the earlier BSOD crashes were flagging a Kaspersky driver).
Now, I am getting BSOD 1E on shutdown (don't know yet if I'm still getting them in normal operation). Values after the error key are 0xFF...C0000005, 0xFFFFF80003576C9A, 0x00....0, 0x00...4E.



Oddly enough, it says its writing the dumpfile to disk, but when I reboot there is no minidump or full dump where it should be. Sysinfo gathered per forum instructions attached. What to do?


My System SpecsSystem Spec
.
02 Jun 2015   #2
Laith

Windows 10 Professional x64
 
 

Hey! It seems like you don't have dumps enabled. Enable dumps.

Dump Files - Configure Windows to Create on BSOD
My System SpecsSystem Spec
06 Jun 2015   #3
cormanaz

Windows 7
 
 

I double checked, and I do have crash reporting enabled. See attached screenshot. I tried changing the option to kernel dump, and on the BSOD it said it was writing the file, but when I restarted, no dump file. I have verified that I have > 200 gb disk space, and an 8 gb page file, so that is not what's preventing the dump.
My System SpecsSystem Spec
.

06 Jun 2015   #4
cormanaz

Windows 7
 
 

BTW, the crash now consistently happens on shudown, very last thing. I had hoped they had disappeared during normal operation, but alas I got a crash today while the thing was sitting idle when I wasn't around. One thing I have noticed is that it seems more likely when I have Cisco AnyConntect VPN conntected, and a network drive mapped, but I can't be sure that isn't a coincidence.
My System SpecsSystem Spec
06 Jun 2015   #5
Laith

Windows 10 Professional x64
 
 

My System SpecsSystem Spec
07 Jun 2015   #6
cormanaz

Windows 7
 
 

Since I have a WD HDD, I ran Data Lifeguard instead (does the same thing). Both short and long scans report no errors.
My System SpecsSystem Spec
09 Jun 2015   #7
Laith

Windows 10 Professional x64
 
 

Try SeaTools, i know you have a WD but SeaTools gives an much more better scan. Use SeaTools.
My System SpecsSystem Spec
09 Jun 2015   #8
cormanaz

Windows 7
 
 

Short and long tests on Sea Tools passed.
My System SpecsSystem Spec
11 Jun 2015   #9
Laith

Windows 10 Professional x64
 
 

Hm, run MemTest86+ RAM - Test with Memtest86+
My System SpecsSystem Spec
11 Jun 2015   #10
cormanaz

Windows 7
 
 

As noted in the original post above, I have already done that. 12+ hrs, no errors.

Have also updated bios and all old drivers. It was after this that it stopped logging crashes, and began crashing on shutdown.
My System SpecsSystem Spec
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 BSOD 1E on shutdown




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