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Windows 7: BSOD on a new HP laptop (0x000000010e, 0x000000050)

02 Jun 2015   #1
19mirko91

Windows 7 Professional 64 bit
 
 
BSOD on a new HP laptop (0x000000010e, 0x000000050)

Hi guys.
First of all, sorry if my post isn't perfectly written but English isn't my first language.
I am contacting you because I rented a HP laptop in March and have had problems since then. More specifically, I keep getting BSOD (usually one or two a day, but more rarely none or more) when I close it (I mean physically, not when I shut Windows down) and the technical service can't find out the problem.
So, here we start.
A month ago, after getting another BSOD I sent it back and the guy from the technical service said it was the HDD that had probably got damaged by an electrical shock and he replaced it but asked me to put a UPS (I am using a Nilox they suggested me) between the plug and the laptop so it could be more protected. It really didn't solve anything.
I sent it back a couple of weeks ago and I withdrew it on Friday. The guy said HP updated the BIOS and a few other things because they think the problem is software related. After 2 days, same as before.
I tried to check the RAM using both HP built-in software and Memtest86+, none of which found any problem with it.
I also tried to update some more software, to see if anything was causing this. It found an upgrade for the driver of my video and network cards, but it didn't solve anything.
I don't know if this is possible or not, but may it be that when they decided to upgrade my RAM from the original 8 GB to 16 GB they didn't think it might cause my laptop to be unstable? Because in the description of the errors Windows gives me when it shuts down it says it's like power was missing (but this can't happen, since I have both a battery and a UPS).

I'll attach all the specifics of my laptop, the .zip file from the Log Collector and some images of the errors Windows gave me.

Thank you in advance,
19mirko91

EDIT: I forgot to say BSOD are very random. I almost always get them when I am not using my laptop. For instance, today I left my house for 30 minutes and my laptop was fine, but when I got home it had had a BSOD.


My System SpecsSystem Spec
.
02 Jun 2015   #2
Laith

Windows 10 Professional x64
 
 

Hey and welcome to SevenForums!

Your English isn't bad at all, anyways lets get to troubleshooting.

Code:
MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys
Code:
BugCheck 50, {fffff880073a0000, 1, fffff8800f328d98, 0}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
atikmdag.sys is the ATI graphics card driver. Run Display Driver Uninstaller(DDU)
Make sure you tick the Uninstall C:/AMD and C:/NIVIDA folders while you are in DDU when you are done running DDU install your graphics driver again. This is the guide for DDU: Display Driver Uninstaller: How to use

Remember to remove Catalyst and only install the graphics driver.

dxgmms1.sys is the DirectX driver. Install the latest DirectX update and install the latest updates from Windows Update.
My System SpecsSystem Spec
02 Jun 2015   #3
19mirko91

Windows 7 Professional 64 bit
 
 

Hi Laith, thanks so much for the welcome and your kind reply.
I had already tried DDU, with no luck. I did try it again right now, it uninstalled my AMD graphic card after going into safe mode.
OK, I will try to uninstall Catalyst as well, but I couldn't find a version without it. Can you suggest where to find it, please?
I will update DirectX.
Thanks again,
19mirko91
My System SpecsSystem Spec
.

02 Jun 2015   #4
Laith

Windows 10 Professional x64
 
 

No problem, if they don't work post your Speecy log to see if your overheating.
Speccy - Advanced System Information Tool
My System SpecsSystem Spec
02 Jun 2015   #5
19mirko91

Windows 7 Professional 64 bit
 
 

The speccy log is already in my opening post if you wanna check it.
My System SpecsSystem Spec
02 Jun 2015   #6
Laith

Windows 10 Professional x64
 
 

Hmm, can you post another speecy log with the steps i gave you?
My System SpecsSystem Spec
02 Jun 2015   #7
19mirko91

Windows 7 Professional 64 bit
 
 

Sure, here it is! I haven't installed my AMD graphic card yet, still looking for the driver.
My System SpecsSystem Spec
02 Jun 2015   #8
Laith

Windows 10 Professional x64
 
 

Everything looks fine so far, you can find the driver from AMDs website.
My System SpecsSystem Spec
02 Jun 2015   #9
19mirko91

Windows 7 Professional 64 bit
 
 

I only find the version with Catalyst included.
My System SpecsSystem Spec
02 Jun 2015   #10
Laith

Windows 10 Professional x64
 
 

Hmm, i guess it is worth a shot with Catalyst only.
My System SpecsSystem Spec
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 BSOD on a new HP laptop (0x000000010e, 0x000000050)




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