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Windows 7: BSOD when opening applications

04 Jun 2015   #1
Akiba101

Windows 7 64 bit
 
 
BSOD when opening applications

First and foremost I must apologise, I am severely lacking in PC knowledge and thus want to apologise in advance if I miss some key information.

I was playing the Witcher 3 recently, I don't usually use my computer for gaming and as such I forgot that it has a tendency to overheat. Eventually the game crashed and I was unable to tab or end the application and I realised the temperature had reach >60 degrees (Celsius). I had to hold the power button to shut it down which I know causes issues.

After I booted the PC back up it would BSoD every time I logged in, after the temperature cooled down I was able to log in but all of my applications that boot on start up don't work, my flash player in chrome crashes instantaneously however I am able to run videos on VLC media player and finally I am unable to start any games. My computer works fine in safe mode.

Reading the forums I did a few things, firstly doing sfc /scannow I got:
"Windows Resource Protection found corrupt files but was unable to fix some of them"
"Details included in CBS.Log Windir/Logs/CBS/CBS.log"

I checked the CBS log but obviously didn't really understand it, its larger than 2mb limit but I can create a new file with the most recent logs if that would be helpful

Additionally I tried the system restore function but it didn't solve my issues.

Any help you could provide would be much appreciated and apologies if I missed any key information


My System SpecsSystem Spec
.
04 Jun 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Akiba101, I am not getting much from the dumps you have. You have no recent dumps. Please make sure your system is configured for small memory dumps. Dump Files - Configure Windows to Create on BSOD. The most recent dump was in April, and this is what it said.

Code:
Use !analyze -v to get detailed debugging information.
BugCheck 10D, {5, 0, 1024, fffffa8009dcfe40}
*** WARNING: Unable to verify timestamp for xusb21.sys
*** ERROR: Module load completed but symbols could not be loaded for xusb21.sys
Probably caused by : xusb21.sys ( xusb21+2888 )
Followup: MachineOwner
That is a XBox USB wireless controller. BSOD issues in Win7 with 2009 driver (found in mid-2012). I would suggest you update the driver if you can. You also have Dameon Tools installed which is a known cause of BSODs, please uninstall it.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause of BSOD's.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
- Double click the executable to open it
- Click the button shown below



If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.

I know you said you ran it, but please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Also, please go to your Motherboard web site and see if you can find updated drivers.

It is OK if you don't understand computers, no need to apologize. 60C is not hot at all. Your system did not shut down because of that temp. But, I would like you to download temp monitoring programs for the CPU and GPU and keep track of them at all times. I would also like you to try reinstalling your graphics drivers. Please use the method in this tutorial, NVIDIA Drivers - Avoid Problems. Any additional details you could provide in your system specs would be helpful. We often need to look up a component and Manufacturer and Model is necessary to do that. Please include your PSU and CPU cooler too, as well as anything connected to the PC other than keyboard and mouse.
My System SpecsSystem Spec
05 Jun 2015   #3
Akiba101

Windows 7 64 bit
 
 

Thank you for the reply

To begin I configured my system for small dumps and got the following dumps below.

I uninstalled Daemon Tools as a precautionary measure although I'm certain that its not the cause of the most recent crashes because they still persist. Additionally I did as you said and tried the sfc /scannow 3 times all running as admin and received the same error that they could not be repaired.

Most of my details are in my profile except my:

PSU: Corsair TX650
CPU Cooler: Not really sure how to check that(Sorry)

The motherboard drivers seem to be up to date.

In regards to the reinstalling of my graphics drivers, I am unable to open my windows update for some reason, possible because its in safe mode I'm really not sure, it doesn't show in my control panel and even when I isolate the exe itself and try running as admin it does nothing? So I'm not going to proceed until I can figure that out.

Once again thanks!
My System SpecsSystem Spec
.

05 Jun 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I looked at your last dump files and this is what they said

Code:
fffff880`05b8c768  fffff880`0701c117Unable to load image avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
 avgidsdrivera+0x1c117
 
AVG Anti Virus

fffff880`05b8c570  fffff880`013e0000Unable to load image iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x1bf000
 
Intel Rapid Storage Technology
 
fffff880`1079d298  fffff880`0712a117Unable to load image avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
 avgidsdrivera+0x1c117
 
That is the AVG IDS Application Activity Monitor Driver

ffff880`03fa0f88  fffff880`00d79387Unable to load image Si3124r5.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for lmvm .sys
*** ERROR: Module load completed but symbols could not be loaded for Si3124r5.sys
 Si3124r5+0xb387
SATA SoftRAID 5 miniport driver from Silicon Image
 
That is the controller for your RevoDrive

Si3124r5
start             end                 module name
fffff880`00d6e000 fffff880`00dc4000   Si3124r5   (deferred)             
    Image path: Si3124r5.sys
    Image name: Si3124r5.sys
    Timestamp:        Tue Jan 05 21:00:46 2010 (4B43FCDE)
    CheckSum:         0005AB3D
    ImageSize:        00056000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

iaStor
start             end                 module name
fffff880`01238000 fffff880`015da000   iaStor     (deferred)             
    Image path: iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Fri May 20 11:52:24 2011 (4DD69C48)
    CheckSum:         0008CA08
    ImageSize:        003A2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Make sure you have the latest firmware update for your Revo Drive. There were a lot of NTFS errors along the way too, which is the file system for Windows.

Please open an elevated command prompt and enter this into the window and press enter

Code:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
That should put a file, CBSdetails.txt on your desktop. Please right click it, select send to > Compressed Zip folder and upload it with your next post.
My System SpecsSystem Spec
05 Jun 2015   #5
Akiba101

Windows 7 64 bit
 
 

Once again thank you for the reply

I did as you asked and the firmware for the REVOdrive is up to date

As far as the command prompt, it created an SFCdetails.txt file not a CBSdetails.txt, apologies if I did anything wrong but I made sure to copy and paste it correctly. I'll post the sfcdetails.txt file and wait for further instructions
My System SpecsSystem Spec
05 Jun 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

OK, thanks. I will have to get someone else to take a look at it.
My System SpecsSystem Spec
05 Jun 2015   #7
GokAy

Windows 7 Ultimate x64 SP1
 
 

I am not an expert on anything this sort but the 2 files are the ones from KB3022345.

either:
- Uninstall KB3022345 (it is Windows 10 preparation update)
or
- Run the fix from The Tech Cookbook – Windows 7 update (KB3022345) causing corrupt files

Re-run a sfc scan afterwards and see how it goes.
My System SpecsSystem Spec
05 Jun 2015   #8
Akiba101

Windows 7 64 bit
 
 

I did what you recommended and after the last SFC /scannow got:

"Windows Resource Protection did not find any integrity problems"

I'm going to restart my computer in normal mode see if the issues is fixed, i'll try to update as soon as possible.
My System SpecsSystem Spec
05 Jun 2015   #9
Akiba101

Windows 7 64 bit
 
 

Update:

I got BSoD a few seconds into start-up again. Recent crash dumps below.
My System SpecsSystem Spec
05 Jun 2015   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

It looks like you had 2 new dump files.

Code:
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff80003575791, fffff88006ca7880, 0}
*** WARNING: Unable to verify timestamp for avgmfx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgmfx64.sys
Probably caused by : hardware ( avgmfx64+cce3 )
Followup: MachineOwner
Code:
Use !analyze -v to get detailed debugging information.
BugCheck 50, {fffff880009fd61c, 1, fffff800033c1302, 0}
 
Could not read faulting driver name
Probably caused by : ntkrnlmp.exe ( nt!ExFreePoolWithTag+212 )
Followup: MachineOwner
Code:
fffff880`05b8c768  fffff880`0701c117Unable to load image avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
 avgidsdrivera+0x1c117
Both are your AVG anti Virus.

I would suggest uninstalling AVG and use the AVG Removal Tool AVG | Download tools and utilities and replace it with Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows) . Is there any way to test your RevoDrive? I would think OCZ has some test they recommend for testing it.
My System SpecsSystem Spec
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