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Windows 7: BSOD on startup, error 116 atikmpag.sys / atikmdag.sys

04 Jun 2015   #1
crushem

Windows 7 Home Premium
 
 
BSOD on startup, error 116 atikmpag.sys / atikmdag.sys

BSOD Log
Attachment 361478

blue screens on startup but only after the windows logo seems to hang,
since I believe the error is a sort of timeout failsafe?

Specs:
Windows 7 Home Premium 64bit
ASRock z77 extreme4 / ASUS P8z77-V LX
i7-3770 intel processor 3.5ghz
AMD Radeon HD 7770
Alpha 700 watt power supply
AMD Catalyst 14.12 64bit / 14.9 64bit
x2 2TB HDD // C: is 1.4/1.8tb full, F: is 1.8/1.8tb

Stuff to know:
- if AMD drivers are installed, I can't boot without getting black screen / BSOD unless its safe mode, but it forces 640x480 VGA
- if no AMD drivers installed, my computer uses VGA but can boot normal and safe mode but locked at 640x480 resolution
- I can run 1920x1080 (native) 32bit non-safe mode with integrated graphics card

Problem: computer crashed one day while playing a game with vertical black&white lines covering the entire screen, restarted only for windows to boot the windows logo (loading) screen and get hung up with a black screen and NO cursor before even getting to windows login. It almost looked like my computer was going to sleep then getting woken while still remaining black/blank. (a quick single pulsate) after numerous attempts at solving the problem, I believed it was a motherboard issue as my CPU, PSU and RAM worked and passed various tests. I switched out my ASUS P8z77-V for an ASRock z77 extreme4 only to have it repeat the same problem. I tried uninstalling the amd catalyst from control panel, rebooting to safe mode, uninstalling the drivers from device manager, running DDU + CCleaner to remove any traces, turned off auto driver update, rebooted and downloaded the 14.9 driver, a downgrade from the most recent 14.12 driver version and rebooted in hopes it would solve my problem. This time I no longer get hung up with a black screen, but instead get the blue screen of death BBCode 116 atikmdag.sys / atikmpag.sys

What I've tried to Fix it that didn't work:
- uninstalled AMD/ATI files and traces including registry and tried updating/reinstalling newest versions
- virus/spyware scanned everything with three different programs
- replaced my original ASUS p8z77 motherboard with a ASRock z77
- uninstalled windows update KB2670838
- reseated GPU, CPU, RAM, Motherboard
- tested power supply
- ran memory tests and passed
- tried using 14.9 / 14.12 amd catalyst drivers
- tried the windows expand method for atikmdag.sys / atikmpag.sys
- sfc /scannow with flawless results
- memtest
- all files on HDD seem to work, and are non-corrupted



My System SpecsSystem Spec
.
05 Jun 2015   #2
crushem

Windows 7 Home Premium
 
 

issue still unresolved. not sure what to do.
My System SpecsSystem Spec
05 Jun 2015   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Display failure, and display outage. It is 14.12 driver installed there. Let us check what happens with another display driver version.

Have a little try. Uninstall the installed display driver using Display Driver Uninstaller. Then install the CCC 14.4 WHQL only.

Let us know the resulting situation.
________________________________________
Code:
---------------
Display Devices
---------------
          Card name: 
       Manufacturer: 
          Chip type: 
           DAC type: 
         Device Key: Enum\
     Display Memory: n/a
   Dedicated Memory: n/a
      Shared Memory: n/a
Code:
BugCheck 116, {fffffa800bebf4e0, fffff88004cbe848, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b848 )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800bebf4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004cbe848, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+b848
fffff880`04cbe848 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

STACK_TEXT:  
fffff880`04669888 fffff880`0511b134 : 00000000`00000116 fffffa80`0bebf4e0 fffff880`04cbe848 00000000`00000000 : nt!KeBugCheckEx
fffff880`04669890 fffff880`0511ae3e : fffff880`04cbe848 fffffa80`0bebf4e0 fffffa80`0bc92d50 fffffa80`0baa1410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`046698d0 fffff880`051c2f13 : fffffa80`0bebf4e0 00000000`00000000 fffffa80`0bc92d50 fffffa80`0baa1410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`04669900 fffff880`051eccf1 : 00000000`ffffffff 00000000`00000f93 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`046699e0 fffff880`051eb437 : 00000000`00000102 00000000`00000004 00000000`00000f93 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`04669a10 fffff880`051be2d2 : ffffffff`ff676980 fffffa80`0baa1410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`04669ab0 fffff880`051eaff6 : 00000000`00000000 00000000`0000000f 00000000`00000080 fffffa80`0ad75c58 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`04669bc0 fffff800`049600ca : 00000000`0bf11a58 fffffa80`0bd1bb50 fffffa80`069e99e0 fffffa80`0bd1bb50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`04669c00 fffff800`046b4be6 : fffff880`03490180 fffffa80`0bd1bb50 fffff880`0349b0c0 00000000`ffffffff : nt!PspSystemThreadStartup+0x5a
fffff880`04669c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+b848
fffff880`04cbe848 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+b848

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  546e9eb6

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

5: kd> lmvm atikmpag
start             end                 module name
fffff880`04cb3000 fffff880`04d49000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Nov 21 07:38:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
.

05 Jun 2015   #4
crushem

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by Arc View Post
Display failure, and display outage. It is 14.12 driver installed there. Let us check what happens with another display driver version.

Have a little try. Uninstall the installed display driver using Display Driver Uninstaller. Then install the CCC 14.4 WHQL only.

Let us know the resulting situation.
________________________________________
sorry for the late reply, I am dealing with another issue as well whenever I use my original ASUS P8z77-V LX motherboard (only one ram card works at a time, otherwise I can't boot with any post/beep/monitor with DRAM_LED being solid red. each card works in all slots, but never both at the same time; 1:3/2:4. Both cards are DDR3-1600 x2 4GB) however, uninstalling AMD Catalyst drivers and files in safe mode via program files, DDU, CCleaner and reinstalling your recommended 14.4 driver I boot past the ASUS BIOS and Windows Logo, but get hung up with a black screen that darkens and lightens in a single pulsate manner without a cursor.

EDIT: not sure if it matters, but here's my CPU-Z txt just incase you or someone else needs it.
My System SpecsSystem Spec
05 Jun 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Your statements and the uploaded files gives a notion that the graphics card is failing. Apply any other card there and see how it goes.
My System SpecsSystem Spec
06 Jun 2015   #6
crushem

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by Arc View Post
Your statements and the uploaded files gives a notion that the graphics card is failing. Apply any other card there and see how it goes.
the tech god! praise this man.

I decided the graphics card wasn't improving from here on that after your opinion and multiple tests.
As a last resort I cleaned the thermal compound off the chip and surrounding it including any remaining dust with 50% rubbing alcohol, completely unscrewed it but didn't remove anything (besides the heatsink of course), finally I took an oven and placed down aluminum foil on a baking sheet, with four aluminum foil balls on each corner, and finally placed my Radeon HD 7770 on top of the foil stand. 375 for eight minutes sharp and let it cool down for 35 minutes with the oven fan running. replaced all screws, plugged everything back in, reseated it and ASUS BIOS booted, along successfully with loading screen and windows log in at the native resolution on my graphics card! beautiful 1920x1080 in 32bit color at 144hz opposed to the ugly VGA 640x480. I have not tested this on any demanding files, software or games yet. Will post back soon after more tests.

tldr: it was somewhat successful after the graphics card oven trick [Currently]

Update: after launching steam and csgo I believe I received the "vertical lines of death" and my computer instantly turned off but the fans were still running and the GPU fan was running very high.

Here is my CPU-Z file reading the GFX card;
My System SpecsSystem Spec
06 Jun 2015   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Looks like you have got your issue solved! Well done. That was a surgery.
Code:
Display Adapters
-------------------------------------------------------------------------

Display adapter 0    
    Name            AMD Radeon HD 7700 Series
    Board Manufacturer    Hightech Information System Ltd. (HIS)
    Memory size        1024 MB
    PCI device        bus 2 (0x2), device 0 (0x0), function 0 (0x0)
    Vendor ID        0x1002 (0x1787)
    Model ID        0x683D (0x2319)
    Performance Level    0
        Core clock    300.0 MHz
        Memory clock    150.0 MHz
    Performance Level    1
        Core clock    1000.0 MHz
        Memory clock    1125.0 MHz

Win32_VideoController        AdapterRAM = 0x40000000 (1073741824)
Win32_VideoController        DriverVersion = 14.100.0.0
Win32_VideoController        DriverDate = 04/17/2014

Monitor 0    
    Model            BenQ XL2430T ()
    ID            BNQ7F3D
    Serial            CCE02513SL0
    Manufacturing Date    Week 51, Year 2014
    Size            24.0 inches
    Max Resolution        1920 x 1080 @ 60 Hz
    Horizontal Freq. Range    30-160 kHz
    Vertical Freq. Range    56-144 Hz
    Max Pixel Clock        330 MHz
    Gamma Factor        2.2
My System SpecsSystem Spec
06 Jun 2015   #8
crushem

Windows 7 Home Premium
 
 

My System SpecsSystem Spec
06 Jun 2015   #9
crushem

Windows 7 Home Premium
 
 

not quite sure what the cause of the vertical lines are or what exactly triggers besides it overheating when trying to run a game is my guess? can't really test for temperatures because it always shuts down when the crash occurs.
My System SpecsSystem Spec
06 Jun 2015   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by crushem View Post
not quite sure what the cause of the vertical lines are or what exactly triggers besides it overheating when trying to run a game is my guess? can't really test for temperatures because it always shuts down when the crash occurs.
Overheating is a real cause of such an issue, though it seems that you have minimized it. You can monitor temps using either Speccy or HWInfo.

Overclocking is another possible cause. If your computer is overclocked, set the hardware components back to default settings.

And, always there is a chance of the graphics card failing itself. At the present situation, you can test it. Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.
My System SpecsSystem Spec
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 BSOD on startup, error 116 atikmpag.sys / atikmdag.sys




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