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Windows 7: BSOD While playing games such as Dota, CS-go. 0x00000001

10 Jun 2015   #11
Wemko

Windows 7
 
 

Thank you for your support! It usually takes about 1-4 hours. I will it report if it happens.


My System SpecsSystem Spec
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10 Jun 2015   #12
Wemko

Windows 7
 
 

Hi, I was playing CS-go again today and another BSOD occured. This time with the message: Service Exception Error.
I am trying a hotfix from Windows 7 now which is mentioned here: https://support.microsoft.com/en-us/kb/980932/nl
I also attached another report of BSODS.
My System SpecsSystem Spec
10 Jun 2015   #13
Wemko

Windows 7
 
 

With this post I'll try again to send the MSINFO32 file. This time it is in english. Maby that was the problem.
My System SpecsSystem Spec
.

11 Jun 2015   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Wemko View Post
Hi, I was playing CS-go again today and another BSOD occured. This time with the message: Service Exception Error.
I am trying a hotfix from Windows 7 now which is mentioned here: https://support.microsoft.com/en-us/kb/980932/nl
I also attached another report of BSODS.
This crash dump is too old to contain the latest information.

Attachment 362259
My System SpecsSystem Spec
12 Jun 2015   #15
Wemko

Windows 7
 
 

Hi, I used the tutorial suggested by the form and it took the file you recieved.
This time I manually obtained the files from the minidump folder. Is this somthing that would help you gain more knowledge about the situation?
My System SpecsSystem Spec
12 Jun 2015   #16
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Do two things now.

Uninstall AVG using AVG Remover. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Then, test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results. For reporting any further BSOD, upload the complete set of data. Stray crash dumps are not enough.
_______________________________________________
Code:
BugCheck 50, {fffff1401724daa7, 1, fffff88001138b41, 7}

*** WARNING: Unable to verify timestamp for avgmfx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgmfx64.sys

Could not read faulting driver name
Probably caused by : fileinfo.sys ( fileinfo!FIPostCreateCallback+12d )

Followup: MachineOwner
---------
My System SpecsSystem Spec
15 Jun 2015   #17
Wemko

Windows 7
 
 

Hi,

I have tried what Arc's solution on his last post. Deleted some malware, installed a new virus scanner and ran memtest.

Although there was some malware I think the problem lies within the ram.

I ran memtest and the test failed at the second try with two banks on slot 1 and 3.
I tried both single banks of memory on slot 1, 3 and 1 again and they all passed.
I also tried both banks on slot 2,4 and 3,4. both test failed at the second test.

So I tried to play some games with one banks of memory. I did not have a BSOD for two-three days now. It seems pretty stable.

Altough it is a solution I would like to have both banks running. Any tips on that?

Thanks for all the help Arc! You have been great.
My System SpecsSystem Spec
15 Jun 2015   #18
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Your motherboard has 4 DIMM slots. 0,1,2 and 3.

You have 2x2 GB 1066 MHz RAM sticks, primarily populated in DIMMs 1 and 3. Dual channel.


Test these combinations .....
  • 1 and 3
  • If passed, OK.
  • If failed, test 1 only, then test 3 only.
  • 0 and 2
    • If passed, OK.
    • If failed, test 0 only, then test 2 only.
Depending on the result, we have to set our further testing strategy so that we can find a way to use the 4 GB RAM.
My System SpecsSystem Spec
21 Jun 2015   #19
Wemko

Windows 7
 
 

Hi Arc,

On the motherboard and in the manual it says that the motherboard contains two channels, A and B.
A is on slot 0, 1 and B is on 2 and 3. So I have set the sticks on slot 0 and 1. Ran Memtest and it passed.
It also have not given me a BSOD in 2-3 days. Sorry for the late post. I had a busy week. Passed my graduation.

Thanks for everything!
My System SpecsSystem Spec
21 Jun 2015   #20
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Great news, mate! Congrats on your graduation!
My System SpecsSystem Spec
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 BSOD While playing games such as Dota, CS-go. 0x00000001




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