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Windows 7: BSOD using Google Chrome HTML5 YouTube player bug check 0x00000124

12 Jun 2015   #11
Nooblet

Windows
 
 

Memtest86+ finished. 0 errors and 10 passes. I will continue on with the other tests. Memtest86+ photo attached.


My System SpecsSystem Spec
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12 Jun 2015   #12
Nooblet

Windows
 
 

Just ran prime95 stress test, CPU went up above 90 degrees within a matter of seconds, stopped the test immediately. Used RealTemp and Speccy to clarify the temperature increase.

I have never seen the CPU hit above 70/71 but that was blown away by prime95. I have a H60 CPU cooler installed. Not sure what to do next, I scanned for virus infections results showing as complete clean. I need my computer for the next week so if it does come down to a CPU issue then I will not be able to replace any hardware for at least a week.

Thanks for your help, I will continue monitoring this thread for any new ideas/tests to run.
My System SpecsSystem Spec
12 Jun 2015   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Your CPU is supposed to run a bit hotter, but this is extreme.

Make it sure that you are not overclocking the CPU, at least at this moment, within troubleshooting.

Open the computer. Clean the inside carefully, preferably with compressed air. Clean all the air vents and fan grills so that the computer can blow the hot air out effectively. While re-seating the computer, apply new thermal paste to the CPU.



Now see how much the temps are reduced. Report us the resulting situation. If needed, we will attempt to run prime95 again after doing the above.
My System SpecsSystem Spec
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12 Jun 2015   #14
Nooblet

Windows
 
 

I haven't ever overclocked. I will clean up everything in my case as best I can and apply new thermal paste however I will only be able to have a go at this in a weeks time.

Thanks for your help this far and I look forward to finding out what happens after all this!
My System SpecsSystem Spec
12 Jun 2015   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK no problem. Take your time.
My System SpecsSystem Spec
30 Jun 2015   #16
Nooblet

Windows
 
 

Note: I will be unable to troubleshoot for a little over a month from this post. Expect another reply in approximately 5-6 weeks time. I apologise for this, but it is unavoidable - please don't remove this thread.

It has been most helpful so far and I look forward to trying to fix the issue one and for all!
My System SpecsSystem Spec
30 Jun 2015   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, take your time.
My System SpecsSystem Spec
27 Jul 2015   #18
Nooblet

Windows
 
 

My apologies for taking so long to get back to this.

I have cleaned all of the dust out of the case (there was not much) and I have re-seated the CPU with new thermal paste as instructed.

I then opened around 8 tabs in Google Chrome all watching YouTube videos. I had Speccy open at the same time and before five minutes had passed the computer blue screened. All my temperatures were fine, CPU was sitting around 40 degrees.

I also ran the prime95 CPU stress test again and the CPU performed in the same way as before. Hitting over 90 degrees in seconds, I stopped the stress test after the first few seconds. Screenshot attached, along with my latest BSOD logs.

After all the troubleshooting we have done so far, I am thinking it is either the CPU or mobo? I look forward to hearing back from you, thanks for your time and help!
My System SpecsSystem Spec
27 Jul 2015   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The CPU is still burning. It should not be the case after applying new thermal paste.
Attachment 367150
Which CPU cooler do you use?
My System SpecsSystem Spec
27 Jul 2015   #20
Nooblet

Windows
 
 

Agreed, it was a little crushing to see the new thermal paste making no difference!

CPU cooler is: Corsair Hydro Series H60 SE
My System SpecsSystem Spec
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 BSOD using Google Chrome HTML5 YouTube player bug check 0x00000124




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