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Windows 7: Random Reboots

07 Jun 2015   #1
elbeasto

Windows 7 Home Premium x64
 
 
Random Reboots

My PC has taken to randomly rebooting lately.
Either that or the monitor goes off and I have to manually reboot with the button on the case.

Event viewer reports this every time it happens:

Quote:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa80113ba110, 0xfffff88005068a08, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\Minidump\060815-18252-01.dmp. Report Id: 060815-18252-01.
but I don't know what that means.

The .dmp file:
Attachment 361907

This build is only 4 months old.
Any help with this would be greatly appreciated.


My System SpecsSystem Spec
.
10 Jun 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
10 Jun 2015   #3
elbeasto

Windows 7 Home Premium x64
 
 

My bad...

I've attached the generated zip file to my original post.
My System SpecsSystem Spec
.

11 Jun 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The BSOD is blaming the nvidia display driver, whereas the driver is a good one, apparently.

Break the SLI. Stress test both the Graphics Cards using Furmark, one by one.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.
____________________________________________
Code:
BugCheck 116, {fffffa80113ba110, fffff88005068a08, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7aca08 )

Followup: MachineOwner
---------

11: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80113ba110, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88005068a08, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+7aca08
fffff880`05068a08 48ff258126edff  jmp     qword ptr [nvlddmkm+0x67f090 (fffff880`04f3b090)]

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

STACK_TEXT:  
fffff880`037eaa48 fffff880`05351134 : 00000000`00000116 fffffa80`113ba110 fffff880`05068a08 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`037eaa50 fffff880`05324867 : fffff880`05068a08 fffffa80`0f6ea000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`037eaa90 fffff880`05350f43 : 00000000`ffffd846 fffff880`03340140 fffffa80`113ba110 fffff880`04837f3c : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`037eab40 fffff880`0483803d : fffffa80`10edc010 00000000`00000080 00000000`00000000 fffffa80`0f6e0410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`037eabc0 fffff800`03367456 : 00000000`0272c9f2 fffffa80`0f72c200 fffffa80`0d37a9c0 fffffa80`0f72c200 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`037eac00 fffff800`030bf2c6 : fffff880`0333b180 fffffa80`0f72c200 fffff880`033461c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`037eac40 00000000`00000000 : fffff880`037eb000 fffff880`037e5000 fffff880`037e9340 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+7aca08
fffff880`05068a08 48ff258126edff  jmp     qword ptr [nvlddmkm+0x67f090 (fffff880`04f3b090)]

SYMBOL_NAME:  nvlddmkm+7aca08

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  55259065

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup: MachineOwner
---------

11: kd> lmvm nvlddmkm
start             end                 module name
fffff880`048bc000 fffff880`052f4000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Apr 09 02:02:37 2015 (55259065)
    CheckSum:         009F7AE7
    ImageSize:        00A38000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
11 Jun 2015   #5
elbeasto

Windows 7 Home Premium x64
 
 

Thanks Arc, will do. I've already tried stressing both GPU's in SLI but couldn't reproduce the problem.

Could it be a bad GPU or PSU not supplying it well enough, or is it most probably a driver problem?
My System SpecsSystem Spec
11 Jun 2015   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

A bad power supply could be the problem but I doubt that a
Seasonic 1250W is causing the problem. They have a very good reputation.

I will go back to watching.
My System SpecsSystem Spec
11 Jun 2015   #7
elbeasto

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
A bad power supply could be the problem but I doubt that a
Seasonic 1250W is causing the problem. They have a very good reputation.

I will go back to watching.
Yeah I consider it a good unit but it's a few years old now, it's a carry over from my last build.

Also, how long should I run furmark for and are there any particular settings I shold use like native res, AA etc.

Thanks, really appreciate the help with this.
My System SpecsSystem Spec
12 Jun 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by elbeasto View Post
Also, how long should I run furmark for and are there any particular settings I shold use like native res, AA etc.
Run the preset stress test (not the benchmark) for your screen resolution for 15 minutes, unless you see that teh system is overheating beyond tolerance.
My System SpecsSystem Spec
12 Jun 2015   #9
elbeasto

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote   Quote: Originally Posted by elbeasto View Post
Also, how long should I run furmark for and are there any particular settings I shold use like native res, AA etc.
Run the preset stress test (not the benchmark) for your screen resolution for 15 minutes, unless you see that teh system is overheating beyond tolerance.
It hasn't happened for a a couple of days but prior to running the stress test today I had another reboot while watching a video in VLC.

Running the stress test on each card (15min each) produced no crashes, errors or high temps.
The 2nd card did however make a high pitched noise.
My System SpecsSystem Spec
13 Jun 2015   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by elbeasto View Post

It hasn't happened for a a couple of days but prior to running the stress test today I had another reboot while watching a video in VLC.

Running the stress test on each card (15min each) produced no crashes, errors or high temps.
The 2nd card did however make a high pitched noise.
Just another reboot, or another BSOD?
My System SpecsSystem Spec
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