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Windows 7: BSOD at 2 random times.

04 Jul 2015   #51
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Just as an afterthought and sorry if it has been asked already but did you install anything Gigabyte add on utilities from the disk they give you with the board.

I ask because my Sandy Bridge is a Gigabyte board and I had to get rid of a lot of the junk that was on that board and also a lot of the drivers as with many other brands are usually well out of date when one buys a board.


My System SpecsSystem Spec
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04 Jul 2015   #52
vlassis

Windows 7 Professional N (x64)
 
 

Ok thank you very much!
My System SpecsSystem Spec
04 Jul 2015   #53
vlassis

Windows 7 Professional N (x64)
 
 
Bsod again!!

So I just got another BSOD (with the GPU in the other slot)

And I am posting the .zip.

To answer your question.


Yes I have some things installed.

The first time I installed everything and I got BSOD even before I saw the desktop.

I formated again and installed each driver (that came with the CD of the board) individually.

I found out that Intel Rapid Storage Technology for AHCI and RAID was responsible.

after that I only installed what I thought were necessary.

I have the App center so that I can control the fans.
Furthermore Intel driver for the USB 3.0 and some others that I cannot remember right now.

Do you recommend uninstalling all of them?

If yes, are they not needed? I mean, will the USB work in the highest speed? Or the fans?
My System SpecsSystem Spec
.

04 Jul 2015   #54
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is the same issue continues as it was at the beginning of the troubleshooting. BugCheck A0000001, which is a custom bugcheck of the AMD graphics environment (driver/card).

We have tried multiple different graphics driver there to see if the situation changes, but the display related BSODs continued there irrespective of the display driver version installed.

At this point, I would suggest you to apply any other graphics card there and see how it goes.
_________________________________________________________
Code:
BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+28ece )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Unknown bugcheck code (a0000001)
Unknown bugcheck description
Arguments:
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA0000001

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  6

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

DPC_STACK_BASE:  FFFFF80000BA0FB0

LAST_CONTROL_TRANSFER:  from fffff8800f0e2ece to fffff8000348f8c0

STACK_TEXT:  
fffff800`00ba0688 fffff880`0f0e2ece : 00000000`a0000001 00000000`00000005 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff800`00ba0690 00000000`a0000001 : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x28ece
fffff800`00ba0698 00000000`00000005 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xa0000001
fffff800`00ba06a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+28ece
fffff880`0f0e2ece ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  atikmdag+28ece

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53508a3c

FAILURE_BUCKET_ID:  X64_0xA0000001_atikmdag+28ece

BUCKET_ID:  X64_0xA0000001_atikmdag+28ece

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xa0000001_atikmdag+28ece

FAILURE_ID_HASH:  {fe9ca8bf-417e-7edf-c2ea-22e52071137a}

Followup: MachineOwner
---------

0: kd> lmvm atikmdag
start             end                 module name
fffff880`0f0ba000 fffff880`0ffca000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Apr 18 07:43:16 2014 (53508A3C)
    CheckSum:         00EAEEE6
    ImageSize:        00F10000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
08 Jul 2015   #55
vlassis

Windows 7 Professional N (x64)
 
 
BSOD Chrome related?

Hello again,

I had 2 or 3 BSOD again, all the same from the graphics card/driver.

I have noticed though that most of the times (if not all) the BSOD occurs when I am using Google Chrome.

My main browser is Safari for Windows but sometimes I use Google Chrome.

Either when I am opening a new tab or just launching the program, the PC might crash.

Is there something that combined can cause a BSOD?

Unfortunately I don't have another graphics card to apply and test.

Thank you
My System SpecsSystem Spec
08 Jul 2015   #56
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by vlassis View Post

I have noticed though that most of the times (if not all) the BSOD occurs when I am using Google Chrome.
It is not you only .... I have noticed a lot of users are facing BSOD issues with Chrome. If you think so, there is no reason to use Chrome. It is just another browser. Use anything else. My recommendation will be firefox.
My System SpecsSystem Spec
09 Jul 2015   #57
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

For my two cents worth I think Arc is on the money here as personally the alternative browsers to IE I have found to have no advantage if any over IE - unless I am missing something here.
My System SpecsSystem Spec
12 Jul 2015   #58
andrew129260

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by vlassis View Post
My main browser is Safari for Windows but sometimes I use Google Chrome.
Safari is a huge security risk, it is not supported on windows since 2012.

Please discontinue using it. You most likely are infected.
My System SpecsSystem Spec
12 Jul 2015   #59
vlassis

Windows 7 Professional N (x64)
 
 
Infected?

Quote   Quote: Originally Posted by andrew129260 View Post
Quote   Quote: Originally Posted by vlassis View Post
My main browser is Safari for Windows but sometimes I use Google Chrome.
Safari is a huge security risk, it is not supported on windows since 2012.

Please discontinue using it. You most likely are infected.
Safari MIGHT have some security issues regarding the browser. Not Windows.

But even so, my PC is not infected and I had no BSOD by the time I uninstalled Chrome.

I have not marked the thread as solved because I want to be 100% sure it was Chrome and it will take some time. Maybe 3 more weeks.

And furthermore, strangely I have to admit, I find Safari for Windows (even though support and updates stopped in 2010) to be excellent with no issues in 3 different computers. (and I am not talking about high tech components)

Thank you for your concern though!!
My System SpecsSystem Spec
12 Jul 2015   #60
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I would suggest you to take Andrew's point seriously. He knows better about system security. I have never used Safari (I tend to avoid apple products); but as it is a discontinued product, it is obviously better to not use it, because it is not compatible for the most recent online threats.

There are lots of browsers available there, and none of them are money oriented .... they are all free. Firefox, IE (that is present there by default), Opera, Maxthorn, all are good and regularly updated. Pick up any one of them according to your choice. It may need a couple of hours to be accustomed with, and nothing else.
My System SpecsSystem Spec
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 BSOD at 2 random times.




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