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Windows 7: BSOD at 2 random times.

09 Jun 2015   #1
vlassis

Windows 7 Professional N (x64)
 
 
BSOD at 2 random times.

Hello,

I had two random BSOD once whist watching a video in VLC and once whilst I wan on YouTube. I have formated my computer with genuine Windows 2 weeks ago.

I do not know if more information is needed. I have uploaded a .zip file as stated in the instructions.

Any help will be greatly appreciated.

Thank you in advance,

Vlassis


My System SpecsSystem Spec
.
10 Jun 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Uninstall the installed display driver using Display Driver Uninstaller. Then install the CCC 14.4 WHQL only.

Let us know for any further BSOD after doing it.
_____________________________________________
Code:
BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+277ce )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Unknown bugcheck code (a0000001)
Unknown bugcheck description
Arguments:
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA0000001

PROCESS_NAME:  System

CURRENT_IRQL:  8

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

DPC_STACK_BASE:  FFFFF80000BA0FB0

LAST_CONTROL_TRANSFER:  from fffff8800f10c7ce to fffff8000327a8c0

STACK_TEXT:  
fffff800`00b9a6c8 fffff880`0f10c7ce : 00000000`a0000001 00000000`00000005 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff800`00b9a6d0 00000000`a0000001 : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x277ce
fffff800`00b9a6d8 00000000`00000005 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xa0000001
fffff800`00b9a6e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+277ce
fffff880`0f10c7ce ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  atikmdag+277ce

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52a23f6f

FAILURE_BUCKET_ID:  X64_0xA0000001_atikmdag+277ce

BUCKET_ID:  X64_0xA0000001_atikmdag+277ce

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xa0000001_atikmdag+277ce

FAILURE_ID_HASH:  {91297a8d-f913-9004-d528-3938c8ae481d}

Followup: MachineOwner
---------

0: kd> lmvm atikmdag
start             end                 module name
fffff880`0f0e5000 fffff880`0fdd5000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Sat Dec 07 02:49:43 2013 (52A23F6F)
    CheckSum:         00CA856E
    ImageSize:        00CF0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
14 Jun 2015   #3
vlassis

Windows 7 Professional N (x64)
 
 
1st attempt

Hello,

First of all thank you for your time.

Secondly, I did what you proposed without any problems.

I cannot be sure if the problem has been solved because it was very random.

I will wait for 2-3 weeks and will post a reply (and mark this as solved) if I have no problem.

Again thank you for your time!!


Vlassis
My System SpecsSystem Spec
.

15 Jun 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, you should give it the time now.
My System SpecsSystem Spec
17 Jun 2015   #5
vlassis

Windows 7 Professional N (x64)
 
 
Crash Again

Unfortunately, my PC crashed again. I run again the DM Log Collector and I am uploading the .zip.

Thank you for your time.
My System SpecsSystem Spec
17 Jun 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Display is crashing with 14.4 WHQL too.
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff8800f103dbb, fffff88005ba6228, fffff88005ba5a80}

Probably caused by : atikmdag.sys ( atikmdag+c7dbb )

Followup: MachineOwner
---------
Code:
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Apr 18 07:43:16 2014 (53508A3C)
So it is something more than the driver only. Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.
My System SpecsSystem Spec
17 Jun 2015   #7
vlassis

Windows 7 Professional N (x64)
 
 
Fur Mark results

I installed and run Fur Mark for about 11 minutes.

No artifacts or BSOD.

As you can see from the screenshot the max temperature of the GPU was 71C.
(The overall temperature of the system was around 33C and the CPU's temperature was 38C.)

Thank you!
My System SpecsSystem Spec
18 Jun 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Then the situation goes critical.
I would request Icit2lol to guide you for some hardware tests in depth.
My System SpecsSystem Spec
18 Jun 2015   #9
vlassis

Windows 7 Professional N (x64)
 
 
Thank you!

Ok thank you very much for everything and especially your time!!
My System SpecsSystem Spec
18 Jun 2015   #10
vlassis

Windows 7 Professional N (x64)
 
 
Crash again

One final question.

My PC crashed again!

Could the problem be hardware wise? I don't mean something is faulty. I mean the GPU is not compatible with the motherboard or something like that?

I bought the computer on November 2013 and having issues since day one.

I have changed the RAM, 3 motherboards (but always getting the same model), 3 GPU's (also getting the same model). All that is left to change is the CPU the HDD and the power supply....


Could there be another problem?

Maybe the power supply?

Anyway. Again thank you!
My System SpecsSystem Spec
Reply

 BSOD at 2 random times.




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