BSOD at random times while doing random things


  1. Posts : 19
    Windows 7 Home Premium 64 bit
       #1

    BSOD at random times while doing random things


    Hi everyone,
    I have a problem with my computer. I've had only had 2 bluescreens so far, but I'm rather concerned. The first bluescreen was when I just pulled the charger from my computer. The second time was right after I plugged in my charger. I have a new battery.

    I have attached all the bsod files below. Thanks in advance.

    System specs:
    Windows 7 Home Premium 64 bit
    Intel(R) Core(TM) i7-2640M CPU @ 2.80GHz
    LENOVO 4173C19
    4 GB total, 3.88 usable
    HDD: HITACHI HTS723232A7A364
    Sound card: Conexant 20672 SmartAudio HD
    Graphics card: NVIDIA NVS 4200M
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    MSINFO32:


    • Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter.
    • Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    • Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).



    Code:
    
    Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\YUSSIKAT\Downloads\BSOD\060815-88421-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18839.amd64fre.win7sp1_gdr.150427-0707
    Machine Name:
    Kernel base = 0xfffff800`03014000 PsLoadedModuleList = 0xfffff800`0325b730
    Debug session time: Tue Jun  9 06:58:03.636 2015 (UTC + 6:00)
    System Uptime: 3 days 1:50:56.466
    Loading Kernel Symbols
    .
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    ..............................................................
    ................................................................
    ............................................................
    Loading User Symbols
    Loading unloaded module list
    ..................................................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7F, {8, 80050033, 406f8, fffff88023a324e2}
    
    Unable to load image \SystemRoot\system32\DRIVERS\5U877.sys, Win32 error 0n2
    *** ERROR: Module load completed but symbols could not be loaded for 5U877.sys
    Probably caused by : 5U877.sys ( 5U877+4e2 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
            use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
            use .trap on that value
    Else
            .trap on the appropriate frame will show where the trap was taken
            (on x86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    kb will then show the corrected stack.
    Arguments:
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050033
    Arg3: 00000000000406f8
    Arg4: fffff88023a324e2
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x7f_8
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  CommOSD.exe
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff80003087e69 to fffff800030888c0
    
    STACK_TEXT:  
    fffff800`00ba2d28 fffff800`03087e69 : 00000000`0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 : nt!KeBugCheckEx
    fffff800`00ba2d30 fffff800`03086332 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff800`00ba2e70 fffff880`23a324e2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
    fffff880`0efaffe0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 5U877+0x4e2
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    5U877+4e2
    fffff880`23a324e2 e869ffffff      call    5U877+0x450 (fffff880`23a32450)
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  5U877+4e2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: 5U877
    
    IMAGE_NAME:  5U877.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d70ae71
    
    FAILURE_BUCKET_ID:  X64_0x7f_8_5U877+4e2
    
    BUCKET_ID:  X64_0x7f_8_5U877+4e2
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x7f_8_5u877+4e2
    
    FAILURE_ID_HASH:  {22692655-f655-4f1f-ba04-2bd07b42dbf6}
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm 5U877
    start             end                 module name
    fffff880`23a32000 fffff880`23a5a880   5U877      (no symbols)           
        Loaded symbol image file: 5U877.sys
        Image path: \SystemRoot\system32\DRIVERS\5U877.sys
        Image name: 5U877.sys
        Timestamp:        Fri Mar 04 15:18:41 2011 (4D70AE71)
        CheckSum:         0002ECFD
        ImageSize:        00028880
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    Update the drivers here: Driver Reference Table

    Sometimes drivers remain and do not get completely uninstalled.

     Driver Removal Process:


    • Download Driver Sweeper to the desired location.
    • Extract the files from the zip.
    • Uninstall the driver Program & Features - Control Panel.
    • Run Driver Sweeper, check the drivers you want to uninstall or clean registry leftovers of.

    Link to full tutorial: Drivers - Clean Left over Files after Uninstalling

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:
      My Computer


  3. Posts : 19
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Thanks for the reply.
    I didn't understand the part about updating and uninstalling drivers.
    I tried repairing with SFC. It found some corrupted files, but couldn't fix all of them. I have attached all the msinfo files and the sfc log below.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Simply update the driver from the link given.

     Clean boot


    Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    The only error in the SFC scan is this...
    Code:
     Line 15386: 2015-06-14 18:15:58, Info                  CSI    00000354 [SR] Repairing 1 components
     Line 15387: 2015-06-14 18:15:58, Info                  CSI    00000355 [SR] Beginning Verify and Repair transaction
     Line 15390: 2015-06-14 18:15:58, Info                  CSI    00000357 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 15393: 2015-06-14 18:15:58, Info                  CSI    00000359 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    It's an artificial one induced by an MS coding error - relating to KB3068708.
    You can either ignore it, or uninstall it and hide it until MS get around to fixing and updating the update.
      My Computer


  6. Posts : 19
    Windows 7 Home Premium 64 bit
    Thread Starter
       #6

    Thanks for the responses.
    I've updated my drivers, and the crashes seemed to have stopped. I can't remember how, but something in your link sent me to download some driver updater program called TweakBit. It says that a whole bunch of my drivers are outdated. What should I do?
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Uninstall Tweakbit and ignore it.
      My Computer


 

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