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Windows 7: Windows has recovered from an unexpected shutdown

13 Jun 2015   #1
ACaetta

Windows 7 64 bit
 
 
Windows has recovered from an unexpected shutdown

I see from other reports that this is a common problem. However, the BCP number sequence seems to change and I have no idea what any of it means. I would really appreciate it if someone could explain to me what is making my pc unhappy.

At first I thought that maybe my monitor was going bad because I turn off my monitor when I leave my computer and once I returned then I could not get the pc to wake up. So hours later I decided to reboot but my computer would not reboot either so I had to unplug it and then reconnect and reboot. That is when I received this bluescreen error message which must have come up while my pc was sleeping.

My Dell computer is 4 years old. Could it be the power supply?


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: FFFFFA80072D9FF8
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001462034
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\061315-23790-01.dmp
C:\Users\Sweet Pea\AppData\Local\Temp\WER-59249-0.sysdata.xml


My System SpecsSystem Spec
.
13 Jun 2015   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

Hi there,

We need this information to help you out,

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
14 Jun 2015   #3
ACaetta

Windows 7 64 bit
 
 

Sorry. I did click on those posting instructions before posting but did not see the the download thing until clicking your link above. Anyhow, attached is the zip file.
My System SpecsSystem Spec
.

15 Jun 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Derek my friend. I am posting here as ACaetta asked me to do so ... I am giving a primary analysis to him, you can continue here whenever you want.

Hi ACaetta. Search for driver updates to the Intel(R) 82567LM-3 Gigabit Network Connection in Support | Dell US

Let us know the situation after updating the driver.
________________________________________________________
Code:
BugCheck D1, {fffffa80072d9ff8, 2, 0, fffff88001462034}

Probably caused by : NETIO.SYS ( NETIO!NetiopIoWorkItemRoutine+3b )

Followup: MachineOwner
---------


My System SpecsSystem Spec
15 Jun 2015   #5
ACaetta

Windows 7 64 bit
 
 

Hi Arc,

I found that driver at Dell. I downloaded it and another one too that Dell analyzed and said was needed. I am feeling relieved that it was probably just a necessary driver update that I needed to do. We'll see how it goes but everything is probably good now. Thank you so much for your help! I really do appreciate it!
My System SpecsSystem Spec
15 Jun 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Nice! Now give it a keen observation for a few next days. Report us for any further BSOD.
My System SpecsSystem Spec
Reply

 Windows has recovered from an unexpected shutdown




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