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Windows 7: BSOD playing League of Legends, Using "GeForce Experience" program

15 Jun 2015   #1
shuswenka

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD playing League of Legends, Using "GeForce Experience" program

Hello,

I started getting a BSOD 2 days ago when playing league of legends. I thought it was a driver issue so I tried using the "GeForce Experience" program to try and update my Nvidia GeForce GT 555M driver but doing so also resulted in a BSOD.

This is the information provided to me on startup:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800E6574E0
BCP2: FFFFF88005B72004
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\060615-26457-01.dmp
C:\Users\Angelo\AppData\Local\Temp\WER-97297-0.sysdata.xml

I have tried reinstalling the graphics driver (after a clean uninstall) to both an older version and the most updated version, but that did not help either.

I'm fretting that this might be a hardware issue but I have no way to know for certain because I don't know how to even access it (I have a Clevo W150HR).

I've attached my zip, dump, and heat monitor.

Please help!


My System SpecsSystem Spec
.
15 Jun 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, shuswenka I will try to help, but I need you to do something first.

Please fill out your System Specs





information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.



If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


This is what your dump file says.

Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80074b34e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88005beb004, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
Debugging Details:
A TDR error is a time delay and response error. That usually happens on a laptop with switchable graphics ( Optimus for Nvidia). As a general rule, you will have much better luck downloading drivers from your OEM Manufacturer. Most of them alter the drivers to work the way they built the laptop to work which means drivers from Nvidia, or anywhere else will not work right on your laptop. Once you put your system specs under 'My System Specs' in the lower left of your last post, I may be able to offer more help.
My System SpecsSystem Spec
16 Jun 2015   #3
shuswenka

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks for the reply Essenbe and I apologize for the tardiness of mine.

I just updated my system specs so please let me know how I should continue from here.
My System SpecsSystem Spec
.

16 Jun 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Please go to where you bought your laptop from. They should maintain a list of drivers. Download the Graphics driver for your Nvidia card. Once that is completed, uninstall the Nvidia Graphics driver and install the one you just downloaded. See if that helps any.
My System SpecsSystem Spec
17 Jun 2015   #5
shuswenka

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I just finished doing a clean install of the Nvidia driver using the driver from the manufacturer's website. After installing and restarting, when trying to access an option in the Nvidia Control Panel, I was hit with another blue screen which leads me to believe that the fix didn't work.
My System SpecsSystem Spec
17 Jun 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Please upload the BSOD Posting instructions again Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
17 Jun 2015   #7
shuswenka

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here is the BSOD I have received.
My System SpecsSystem Spec
17 Jun 2015   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

It is still the same issue.

Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8007ae34e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f64dcd8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
Please post a screen capture OF hwmonitor after clicking the sensor option. I would like to see the GPU and CPU temps. Please post a screenshot (Screenshots and Files - Upload and Post in Seven Forums) Please take th screenshot after you have been using it for a while, especially gamng.
My System SpecsSystem Spec
17 Jun 2015   #9
shuswenka

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here is my HW Monitor after watching youtube videos and streaming video games. I tried playing video games but it caused me to have a BSOD with the same error. I can try to snap a picture of the BSOD when it happens again for further info.
My System SpecsSystem Spec
17 Jun 2015   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Please click start and type Device manager in the search box and click the device manager entry that appears, go to Display Adaptors, expand it by clicking the small triangle to the left of it and tell me what is listed.

Also, please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
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